Question 1

Which of the following should an organization do in order to obtain a competitive advantage through superior innovation?

Accepted Answer

A)  Reduce the number of components that go into its products 
B)  Decrease the number of product attributes and lower the price of its products 
C)  Set up a strong team to handle after-purchase support 
D)  Produce products with technologies that have not been used previously 
E)  Provide high-quality products to create a brand-name reputation for its products 
A)  Reduce the number of components that go into its products 
B)  Decrease the number of product attributes and lower the price of its products 
C)  Set up a strong team to handle after-purchase support 
D)  Produce products with technologies that have not been used previously 
E)  Provide high-quality products to create a brand-name reputation for its products

Question 2

A company that customizes every product to the unique demands of individual customers is likely to have the least overall cost in its industry.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is a potential outcome when organizations offer a very high level of responsiveness to customers?

Accepted Answer

A)  Quality of products will become low. 
B)  Customer satisfaction will decrease. 
C)  Company costs will become too high. 
D)  Customer relationship will not improve. 
E)  Production costs will decrease. 
A)  Quality of products will become low. 
B)  Customer satisfaction will decrease. 
C)  Company costs will become too high. 
D)  Customer relationship will not improve. 
E)  Production costs will decrease.

Question 4

Which of the following must managers in product development avoid to promote innovation and speed up product development?

Accepted Answer

A)  Developing a structured process for evaluating ideas 
B)  Funding too many project ideas at one time 
C)  Providing incentives for employees to come up with ideas 
D)  Allowing team members to brainstorm 
E)  Establishing a stage-gate funnel 
A)  Developing a structured process for evaluating ideas 
B)  Funding too many project ideas at one time 
C)  Providing incentives for employees to come up with ideas 
D)  Allowing team members to brainstorm 
E)  Establishing a stage-gate funnel

Question 5

Six Sigma shares with TQM its focus on improving value chain processes to increase _____.

Accepted Answer

A)  productivity 
B)  quality 
C)  innovation 
D)  flexibility 
E)  employee involvement 
A)  productivity 
B)  quality 
C)  innovation 
D)  flexibility 
E)  employee involvement

Question 6

The materials management function controls the movement of physical materials from the procurement of inputs through production and to distribution and delivery to the customer.

Accepted Answer

A) True 
 B)False

Question 7

Market function is the engineering and scientific research activities involved in innovating new or improved products that add value to a product.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is essential for good value chain management?

Accepted Answer

A)  The materials management function should hold greater inventories in order to increase costs. 
B)  The marketing function should define business in terms of customer needs rather than the type of products. 
C)  The production function should locate customers and persuade them to buy the company's products. 
D)  The sales function should control the movement of physical materials from the procurement of inputs to delivery to the customer. 
E)  The customer service function should focus on offering high-quality products at higher prices. 
A)  The materials management function should hold greater inventories in order to increase costs. 
B)  The marketing function should define business in terms of customer needs rather than the type of products. 
C)  The production function should locate customers and persuade them to buy the company's products. 
D)  The sales function should control the movement of physical materials from the procurement of inputs to delivery to the customer. 
E)  The customer service function should focus on offering high-quality products at higher prices.

Question 9

Illumin, a light bulb manufacturing company, strives to improve the longevity and brightness of its bulbs by continuously changing designs and trying different combinations of materials and component parts while manufacturing them. This is an example of _____.

Accepted Answer

A)  quantum process innovation 
B)  quantum product innovation 
C)  incremental product innovation 
D)  incremental process innovation 
E)  process reengineering 
A)  quantum process innovation 
B)  quantum product innovation 
C)  incremental product innovation 
D)  incremental process innovation 
E)  process reengineering

Question 10

Self-managed teams use _____, in which different teams assemble each component part and then send those parts to a final assembly team.

Accepted Answer

A)  process layouts 
B)  fixed-position layouts 
C)  utility layouts 
D)  product layouts 
E)  sequential layouts 
A)  process layouts 
B)  fixed-position layouts 
C)  utility layouts 
D)  product layouts 
E)  sequential layouts

Question 11

A firm manufactures custom-made furniture based on customer specifications. Which of the following facilities layouts would best suit the firm's needs?

Accepted Answer

A)  Process layout 
B)  Fixed-position layout 
C)  Sequential layout 
D)  Product layout 
E)  Flexible manufacturing layout 
A)  Process layout 
B)  Fixed-position layout 
C)  Sequential layout 
D)  Product layout 
E)  Flexible manufacturing layout

Question 12

Managers try to develop functional strategies that allow the organization's value chain to deliver to customers:

Accepted Answer

A)  fewer product attributes at a lower price. 
B)  smaller products at a higher price. 
C)  more product attributes at a higher price. 
D)  the same products at the same price. 
E)  the same product attributes at a lower price. 
A)  fewer product attributes at a lower price. 
B)  smaller products at a higher price. 
C)  more product attributes at a higher price. 
D)  the same products at the same price. 
E)  the same product attributes at a lower price.

Question 13

Each functional activity along the value chain adds value to a product when it raises costs and decreases the price a company can charge for it.

Accepted Answer

A) True 
 B)False

Question 14

The stock of raw materials, inputs, and component parts that an organization has on hand at a particular time is called _____.

Accepted Answer

A)  storage 
B)  inventory 
C)  products 
D)  stored components 
E)  holdings 
A)  storage 
B)  inventory 
C)  products 
D)  stored components 
E)  holdings

Question 15

A value chain is a chain of functional activities that transform inputs into finished goods or services customers value.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is not a product attribute or quality that most customers prefer?

Accepted Answer

A)  High-quality products 
B)  Products with valuable features 
C)  Customized products 
D)  Quick after-sales service 
E)  High prices 
A)  High-quality products 
B)  Products with valuable features 
C)  Customized products 
D)  Quick after-sales service 
E)  High prices

Question 17

Total quality management is a technique that focuses on improving the quality of an organization's products and services.

Accepted Answer

A) True 
 B)False

Question 18

The main aim of flexible manufacturing is to:

Accepted Answer

A)  create products that can be modified easily. 
B)  create a standard range of products. 
C)  set up large workforces. 
D)  improve an organization's management systems. 
E)  reduce the time required to set up production equipment. 
A)  create products that can be modified easily. 
B)  create a standard range of products. 
C)  set up large workforces. 
D)  improve an organization's management systems. 
E)  reduce the time required to set up production equipment.

Question 19

The Donut House, a large donut bakery with outlets across several cities, improves the quality of the dough it uses and introduces a wide range of toppings and glazes to go with its donuts. This is an example of _____.

Accepted Answer

A)  quantum process innovation 
B)  quantum product innovation 
C)  incremental product innovation 
D)  incremental process innovation 
E)  process structuring 
A)  quantum process innovation 
B)  quantum product innovation 
C)  incremental product innovation 
D)  incremental process innovation 
E)  process structuring

Question 20

What is customer relationship management? Describe the possible changes in the operation of a grocery store in a small town that recently implemented a customer relationship management system.

Accepted Answer

not answered
Explanation:Customer relati

Which of the following should an organization do in order to obtain a competitive advantage through superior innovation?

A company that customizes every product to the unique demands of individual customers is likely to have the least overall cost in its industry.

Which of the following is a potential outcome when organizations offer a very high level of responsiveness to customers?

Which of the following must managers in product development avoid to promote innovation and speed up product development?

Six Sigma shares with TQM its focus on improving value chain processes to increase _____.

The materials management function controls the movement of physical materials from the procurement of inputs through production and to distribution and delivery to the customer.

Market function is the engineering and scientific research activities involved in innovating new or improved products that add value to a product.

Which of the following is essential for good value chain management?

Illumin, a light bulb manufacturing company, strives to improve the longevity and brightness of its bulbs by continuously changing designs and trying different combinations of materials and component parts while manufacturing them. This is an example of _____.

Self-managed teams use _____, in which different teams assemble each component part and then send those parts to a final assembly team.

A firm manufactures custom-made furniture based on customer specifications. Which of the following facilities layouts would best suit the firm's needs?

Managers try to develop functional strategies that allow the organization's value chain to deliver to customers:

Each functional activity along the value chain adds value to a product when it raises costs and decreases the price a company can charge for it.

The stock of raw materials, inputs, and component parts that an organization has on hand at a particular time is called _____.

A value chain is a chain of functional activities that transform inputs into finished goods or services customers value.

Which of the following is not a product attribute or quality that most customers prefer?

Total quality management is a technique that focuses on improving the quality of an organization's products and services.

The main aim of flexible manufacturing is to:

The Donut House, a large donut bakery with outlets across several cities, improves the quality of the dough it uses and introduces a wide range of toppings and glazes to go with its donuts. This is an example of _____.

What is customer relationship management? Describe the possible changes in the operation of a grocery store in a small town that recently implemented a customer relationship management system.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 9: Value Chain Management: Functional Strategies for Competitive Advantage

Which of the following should an organization do in order to obtain a competitive advantage through superior innovation?

A company that customizes every product to the unique demands of individual customers is likely to have the least overall cost in its industry.

Which of the following is a potential outcome when organizations offer a very high level of responsiveness to customers?

Which of the following must managers in product development avoid to promote innovation and speed up product development?

Six Sigma shares with TQM its focus on improving value chain processes to increase _____.

The materials management function controls the movement of physical materials from the procurement of inputs through production and to distribution and delivery to the customer.

Market function is the engineering and scientific research activities involved in innovating new or improved products that add value to a product.

Which of the following is essential for good value chain management?

Illumin, a light bulb manufacturing company, strives to improve the longevity and brightness of its bulbs by continuously changing designs and trying different combinations of materials and component parts while manufacturing them. This is an example of _____.

Self-managed teams use _____, in which different teams assemble each component part and then send those parts to a final assembly team.

A firm manufactures custom-made furniture based on customer specifications. Which of the following facilities layouts would best suit the firm's needs?

Managers try to develop functional strategies that allow the organization's value chain to deliver to customers:

Each functional activity along the value chain adds value to a product when it raises costs and decreases the price a company can charge for it.

The stock of raw materials, inputs, and component parts that an organization has on hand at a particular time is called _____.

A value chain is a chain of functional activities that transform inputs into finished goods or services customers value.

Which of the following is not a product attribute or quality that most customers prefer?

Total quality management is a technique that focuses on improving the quality of an organization's products and services.

The main aim of flexible manufacturing is to:

The Donut House, a large donut bakery with outlets across several cities, improves the quality of the dough it uses and introduces a wide range of toppings and glazes to go with its donuts. This is an example of _____.

What is customer relationship management? Describe the possible changes in the operation of a grocery store in a small town that recently implemented a customer relationship management system.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters