Exam 5: Managing Diverse Employees in a Multicultural Environment

The sales manager at STU Inc., Riley, has to promote either Mark or Kate to the position of assistant sales manager. Mark and Kate are equally good resources. Riley promotes Kate because he believes that all women are soft-spoken and polite. Riley is influenced by:

Some employees abuse the ADA by seeking unnecessary accommodations for disabilities that may or may not exist.

_____ refers to a grouping of people based on some shared characteristic such as national origin, language, or culture.

Which of the following helps ensure that diversity is managed effectively in an organization?

Which of the following would be considered quid pro quo sexual harassment?

Increasingly, organizations are insisting that their suppliers demonstrate diversity in their own workforce.

As the manager of Taylor Construction, Scott created a policy that required all subcontractors to submit monthly reports to show the percentage of work that was completed by their diverse employees. This is an example of:

Describe the three types of biases that managers can exhibit either toward subordinates or toward other managers.

Explain the importance of managers in managing diversity.

Which of the following is a guideline for managers to evaluate employees?

What is the similar-to-me effect?

What is the salience effect?

The passage of the ADA has increased employment rates significantly for those with disabilities.

Two male managers exchange a lewd sexual joke in the presence of a female manager. This is an example of:

One result of effectively managing diversity is a(n) _____.

Steve believes that Bill is more responsible and capable than Gus because Bill is from the management team while Gus is the maintenance supervisor. This type of bias known as:

All decisions and actions of managers are based on their _____.

Mention a few specific objectives that a diversity awareness program should contain.

In the _____ role, a manager enables diverse individuals to coordinate their efforts.

Women either control or influence nearly all consumer purchases, so it's important to have their perspective represented on boards.