Question 1

Inbound logistics distributes goods and services to customers.

Accepted Answer

A) True 
 B)False

Question 2

What is application integration?

Accepted Answer

A)  The integration of data from multiple sources,which provides a unified view of all data 
B)  Takes information entered into a given system and sends it automatically to all downstream systems and processes 
C)  Takes information entered into a given system and sends it automatically to all upstream systems and processes 
D)  The integration of a company's existing management information systems 
A)  The integration of data from multiple sources,which provides a unified view of all data 
B)  Takes information entered into a given system and sends it automatically to all downstream systems and processes 
C)  Takes information entered into a given system and sends it automatically to all upstream systems and processes 
D)  The integration of a company's existing management information systems

Question 3

Automatic call distribution routes inbound calls to available agents.

Accepted Answer

A) True 
 B)False

Question 4

What is a data integration?

Accepted Answer

A)  The integration of a company's existing management information systems 
B)  The integration of data from multiple sources,which provides a unified view of all data 
C)  Sends information entered into a given system automatically to all downstream systems and processes 
D)  Sends information entered into a given system automatically to all upstream systems and processes 
A)  The integration of a company's existing management information systems 
B)  The integration of data from multiple sources,which provides a unified view of all data 
C)  Sends information entered into a given system automatically to all downstream systems and processes 
D)  Sends information entered into a given system automatically to all upstream systems and processes

Question 5

Logistics can help a company answer the following question: What quantity of raw materials should we purchase to minimize spoilage?

Accepted Answer

A) True 
 B)False

Question 6

The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.

Accepted Answer

A) True 
 B)False

Question 7

Interactive voice response automatically dials outbound calls and forwards answered calls to an available agent.

Accepted Answer

A) True 
 B)False

Question 8

What allows an organization to reduce the cost and time required during the design process of a product?

Accepted Answer

A)  Supply chain event management 
B)  Selling chain management 
C)  Collaborative engineering 
D)  Collaborative demand planning 
A)  Supply chain event management 
B)  Selling chain management 
C)  Collaborative engineering 
D)  Collaborative demand planning

Question 9

What is at the heart of any ERP system?

Accepted Answer

A)  Information 
B)  Employees 
C)  Customers 
D)  Database 
A)  Information 
B)  Employees 
C)  Customers 
D)  Database

Question 10

Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with customers.

Accepted Answer

A) True 
 B)False

Question 11

What is a forward integration?

Accepted Answer

A)  The integration of a company's existing management information systems 
B)  The integration of data from multiple sources,which provides a unified view of all data 
C)  Sends information entered into a given system automatically to all downstream systems and processes 
D)  Sends information entered into a given system automatically to all upstream systems and processes 
A)  The integration of a company's existing management information systems 
B)  The integration of data from multiple sources,which provides a unified view of all data 
C)  Sends information entered into a given system automatically to all downstream systems and processes 
D)  Sends information entered into a given system automatically to all upstream systems and processes

Question 12

What is a part of operational CRM that automates service requests,complaints,product returns,and information requests?

Accepted Answer

A)  Cross-selling 
B)  Up-selling 
C)  Campaign management system 
D)  Customer service and support 
A)  Cross-selling 
B)  Up-selling 
C)  Campaign management system 
D)  Customer service and support

Question 13

Cradle to grave provides materials management support.

Accepted Answer

A) True 
 B)False

Question 14

What is collaborative demand planning?

Accepted Answer

A)  Enables an organization to react more quickly to resolve supply chain issues 
B)  Applies technology to the activities in the order life cycle from inquiry to sale 
C)  Allows an organization to reduce the cost and time required during the design process of a product 
D)  Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability 
A)  Enables an organization to react more quickly to resolve supply chain issues 
B)  Applies technology to the activities in the order life cycle from inquiry to sale 
C)  Allows an organization to reduce the cost and time required during the design process of a product 
D)  Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability

Question 15

Call scripting falls under the category of the Sales department's CRM tools.

Accepted Answer

A) True 
 B)False

Question 16

Call scripting systems offer a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Accepted Answer

A) True 
 B)False

Question 17

What is enterprise resource planning?

Accepted Answer

A)  The analysis and redesign of workflow within and between enterprises 
B)  A standardized set of activities that accomplish as specific task,such as processing a customer's order 
C)  Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations 
D)  Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability 
A)  The analysis and redesign of workflow within and between enterprises 
B)  A standardized set of activities that accomplish as specific task,such as processing a customer's order 
C)  Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations 
D)  Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability

Question 18

Which of the following will help an organization maintain consistent business operations?

Accepted Answer

A)  Marketing,Sales,and Accounting departments decide to use the same vendor for a new system 
B)  Sales decides to implement a new system without considering other departments 
C)  A new office policy states that all managers can implement their own policies for purchasing supplies and materials 
D)  Marketing decides to save customer's email addresses in the marketing system,even though other organizational systems do not have this capability 
A)  Marketing,Sales,and Accounting departments decide to use the same vendor for a new system 
B)  Sales decides to implement a new system without considering other departments 
C)  A new office policy states that all managers can implement their own policies for purchasing supplies and materials 
D)  Marketing decides to save customer's email addresses in the marketing system,even though other organizational systems do not have this capability

Question 19

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

Accepted Answer

A)  Eintegration 
B)  Application integration 
C)  Data integration 
D)  Forward integration 
A)  Eintegration 
B)  Application integration 
C)  Data integration 
D)  Forward integration

Question 20

RFID's electronic product code (RFID EPC)promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag.

Accepted Answer

A) True 
 B)False

Inbound logistics distributes goods and services to customers.

What is application integration?

Automatic call distribution routes inbound calls to available agents.

What is a data integration?

Logistics can help a company answer the following question: What quantity of raw materials should we purchase to minimize spoilage?

The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.

Interactive voice response automatically dials outbound calls and forwards answered calls to an available agent.

What allows an organization to reduce the cost and time required during the design process of a product?

What is at the heart of any ERP system?

Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with customers.

What is a forward integration?

What is a part of operational CRM that automates service requests,complaints,product returns,and information requests?

Cradle to grave provides materials management support.

What is collaborative demand planning?

Call scripting falls under the category of the Sales department's CRM tools.

Call scripting systems offer a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

What is enterprise resource planning?

Which of the following will help an organization maintain consistent business operations?

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

RFID's electronic product code (RFID EPC)promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag.

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Understanding Computer Hardware and Software: From CPUs to Operating Systems

Understanding Telecommunication Systems and Network Topologies

Database Design and Entity Relationships

Filters

Exam 8: Enterprise Applications: Business Communications

Inbound logistics distributes goods and services to customers.

What is application integration?

Automatic call distribution routes inbound calls to available agents.

What is a data integration?

Logistics can help a company answer the following question: What quantity of raw materials should we purchase to minimize spoilage?

The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.

Interactive voice response automatically dials outbound calls and forwards answered calls to an available agent.

What allows an organization to reduce the cost and time required during the design process of a product?

What is at the heart of any ERP system?

Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with customers.

What is a forward integration?

What is a part of operational CRM that automates service requests,complaints,product returns,and information requests?

Cradle to grave provides materials management support.

What is collaborative demand planning?

Call scripting falls under the category of the Sales department's CRM tools.

Call scripting systems offer a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

What is enterprise resource planning?

Which of the following will help an organization maintain consistent business operations?

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

RFID's electronic product code (RFID EPC)promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag.

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Understanding Computer Hardware and Software: From CPUs to Operating Systems

Understanding Telecommunication Systems and Network Topologies

Database Design and Entity Relationships

Filters