Question 1

What is the maker movement?

Accepted Answer

A)  Systems are used to create the digital designs and then manufacture the products 
B)  A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things 
C)  A community center that provides technology,manufacturing equipment,and educational opportunities to the public that would otherwise be inaccessible or unaffordable 
D)  Promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag 
A)  Systems are used to create the digital designs and then manufacture the products 
B)  A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things 
C)  A community center that provides technology,manufacturing equipment,and educational opportunities to the public that would otherwise be inaccessible or unaffordable 
D)  Promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag

Question 2

Elogistics manages the transportation and storage of goods.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not considered a feature in a contact center?

Accepted Answer

A)  Automatic call distribution 
B)  Interactive voice response 
C)  Predictive dialing 
D)  Automatic predictive dialing 
A)  Automatic call distribution 
B)  Interactive voice response 
C)  Predictive dialing 
D)  Automatic predictive dialing

Question 4

Supply chain event management applies technology to the activities in the order life cycle from inquiry to sale.

Accepted Answer

A) True 
 B)False

Question 5

What is collaborative engineering?

Accepted Answer

A)  Enables an organization to react more quickly to resolve supply chain issues 
B)  Applies technology to the activities in the order life cycle from inquiry to sale 
C)  Allows an organization to reduce the cost and time required during the design process of a product 
D)  Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability 
A)  Enables an organization to react more quickly to resolve supply chain issues 
B)  Applies technology to the activities in the order life cycle from inquiry to sale 
C)  Allows an organization to reduce the cost and time required during the design process of a product 
D)  Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability

Question 6

In the basic supply chain return refers to supporting customers and product returns.

Accepted Answer

A) True 
 B)False

Question 7

The goal of ERP is to integrate all of the organizational systems into one fully functioning,high-performance system that is capable of meeting all business needs and user requirements.Of course,this goal is incredibly difficult to achieve because businesses and technologies experience rapid change,and ERP must support mobility,cloud,SaaS,and tiered architectures.

Accepted Answer

A) True 
 B)False

Question 8

What is supply chain event management (SCEM)?

Accepted Answer

A)  Enables an organization to react more quickly to resolve supply chain issues 
B)  Applies technology to the activities in the order life cycle from inquiry to sale 
C)  Allows an organization to reduce the cost and time required during the design process of a product 
D)  Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability 
A)  Enables an organization to react more quickly to resolve supply chain issues 
B)  Applies technology to the activities in the order life cycle from inquiry to sale 
C)  Allows an organization to reduce the cost and time required during the design process of a product 
D)  Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability

Question 9

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Accepted Answer

A) True 
 B)False

Question 10

Logistics includes the processes that control the distribution,maintenance,and replacement of materials and personnel to support the supply chain.

Accepted Answer

A) True 
 B)False

Question 11

Supply chain visibility ensure supply chain cohesion by automating the different activities of the supply chain.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following describes an ERP system?

Accepted Answer

A)  ERP systems provide a foundation for collaboration between departments 
B)  ERP systems enable people in different business areas to communicate 
C)  ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance 
D)  All of these choices 
A)  ERP systems provide a foundation for collaboration between departments 
B)  ERP systems enable people in different business areas to communicate 
C)  ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance 
D)  All of these choices

Question 13

Back-office operations deal directly with the customer.

Accepted Answer

A) True 
 B)False

Question 14

What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?

Accepted Answer

A)  Operational CRM 
B)  Analytical CRM 
C)  Website personalization 
D)  List generators CRM 
A)  Operational CRM 
B)  Analytical CRM 
C)  Website personalization 
D)  List generators CRM

Question 15

Which of the following is not an example of a primary enterprise system?

Accepted Answer

A)  Supply chain management 
B)  Customer relationship management 
C)  Enterprise revenue planning 
D)  Enterprise resource planning 
A)  Supply chain management 
B)  Customer relationship management 
C)  Enterprise revenue planning 
D)  Enterprise resource planning

Question 16

Production and materials management ERP components track employee information including payroll,benefits,compensation,and performance assessment and ensure compliance with all laws.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a common customer service CRM metric?

Accepted Answer

A)  Number of new prospective customers 
B)  Number of marketing campaigns 
C)  Average time to resolution 
D)  Revenue generated by marketing campaigns 
A)  Number of new prospective customers 
B)  Number of marketing campaigns 
C)  Average time to resolution 
D)  Revenue generated by marketing campaigns

Question 18

What is a place where customer service representatives answer customer inquiries and solve problems,usually by email,chat,or phone?

Accepted Answer

A)  Contact center 
B)  Web-based self-service 
C)  Call scripting system 
D)  Uplift modeling 
A)  Contact center 
B)  Web-based self-service 
C)  Call scripting system 
D)  Uplift modeling

Question 19

SCM,CRM,and ERP are all extended ERP components.

Accepted Answer

A) True 
 B)False

Question 20

Electronic data interchange (EDI),a standard format for the electronic exchange of information between supply chain participants.

Accepted Answer

A) True 
 B)False

What is the maker movement?

Elogistics manages the transportation and storage of goods.

Which of the following is not considered a feature in a contact center?

Supply chain event management applies technology to the activities in the order life cycle from inquiry to sale.

What is collaborative engineering?

In the basic supply chain return refers to supporting customers and product returns.

What is supply chain event management (SCEM)?

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Logistics includes the processes that control the distribution,maintenance,and replacement of materials and personnel to support the supply chain.

Supply chain visibility ensure supply chain cohesion by automating the different activities of the supply chain.

Which of the following describes an ERP system?

Back-office operations deal directly with the customer.

What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?

Which of the following is not an example of a primary enterprise system?

Production and materials management ERP components track employee information including payroll,benefits,compensation,and performance assessment and ensure compliance with all laws.

Which of the following is a common customer service CRM metric?

What is a place where customer service representatives answer customer inquiries and solve problems,usually by email,chat,or phone?

SCM,CRM,and ERP are all extended ERP components.

Electronic data interchange (EDI),a standard format for the electronic exchange of information between supply chain participants.

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Understanding Computer Hardware and Software: From CPUs to Operating Systems

Understanding Telecommunication Systems and Network Topologies

Database Design and Entity Relationships

Filters

Exam 8: Enterprise Applications: Business Communications

What is the maker movement?

Elogistics manages the transportation and storage of goods.

Which of the following is not considered a feature in a contact center?

Supply chain event management applies technology to the activities in the order life cycle from inquiry to sale.

What is collaborative engineering?

In the basic supply chain return refers to supporting customers and product returns.

What is supply chain event management (SCEM)?

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Logistics includes the processes that control the distribution,maintenance,and replacement of materials and personnel to support the supply chain.

Supply chain visibility ensure supply chain cohesion by automating the different activities of the supply chain.

Which of the following describes an ERP system?

Back-office operations deal directly with the customer.

What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?

Which of the following is not an example of a primary enterprise system?

Production and materials management ERP components track employee information including payroll,benefits,compensation,and performance assessment and ensure compliance with all laws.

Which of the following is a common customer service CRM metric?

What is a place where customer service representatives answer customer inquiries and solve problems,usually by email,chat,or phone?

SCM,CRM,and ERP are all extended ERP components.

Electronic data interchange (EDI),a standard format for the electronic exchange of information between supply chain participants.

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Understanding Computer Hardware and Software: From CPUs to Operating Systems

Understanding Telecommunication Systems and Network Topologies

Database Design and Entity Relationships

Filters