Question 1

Production and materials management is a core ERP component.

Accepted Answer

A) True 
 B)False

Question 2

What is inventory cycle time?

Accepted Answer

A)  An unfilled customer order for a product that is out of stock 
B)  The time it takes to manufacture a product and deliver it to the retailer 
C)  The agreed upon time between the purchase of a product and the delivery of the product 
D)  The frequency of inventory replacement 
A)  An unfilled customer order for a product that is out of stock 
B)  The time it takes to manufacture a product and deliver it to the retailer 
C)  The agreed upon time between the purchase of a product and the delivery of the product 
D)  The frequency of inventory replacement

Question 3

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

Accepted Answer

A)  Contact center 
B)  Web-based self-service 
C)  Call scripting 
D)  Website personalization 
A)  Contact center 
B)  Web-based self-service 
C)  Call scripting 
D)  Website personalization

Question 4

What is selling additional products or services to an existing customer?

Accepted Answer

A)  Cross-selling 
B)  Up-selling 
C)  Campaign management system 
D)  Customer service and support 
A)  Cross-selling 
B)  Up-selling 
C)  Campaign management system 
D)  Customer service and support

Question 5

Cradle to grave is a community center that provides technology,manufacturing equipment,and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Accepted Answer

A) True 
 B)False

Question 6

What applies technology to the activities in the order life cycle from inquiry to sale?

Accepted Answer

A)  Supply chain event management 
B)  Selling chain management 
C)  Collaborative engineering 
D)  Collaborative demand planning 
A)  Supply chain event management 
B)  Selling chain management 
C)  Collaborative engineering 
D)  Collaborative demand planning

Question 7

Logistics includes activities that govern the flow of tangible,physical materials through the supply chain such as shipping,transport,distribution,and warehousing.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following operational CRM technologies does the sales department typically use?

Accepted Answer

A)  Campaign management,contact management,opportunity management 
B)  Sales management,contact management,contact center 
C)  Sales management,call scripting,opportunity management 
D)  Sales management,contact management,opportunity management 
A)  Campaign management,contact management,opportunity management 
B)  Sales management,contact management,contact center 
C)  Sales management,call scripting,opportunity management 
D)  Sales management,contact management,opportunity management

Question 9

Which of the following questions can procurement help a company answer?

Accepted Answer

A)  What is the quickest way to deliver products to our customers? 
B)  What is the optimal way to place items in the warehouse for picking and packing? 
C)  What is the optimal path to an item in the warehouse? 
D)  How can we guarantee that our raw materials meet production needs? 
A)  What is the quickest way to deliver products to our customers? 
B)  What is the optimal way to place items in the warehouse for picking and packing? 
C)  What is the optimal path to an item in the warehouse? 
D)  How can we guarantee that our raw materials meet production needs?

Question 10

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Accepted Answer

A)  Backward integration 
B)  Application integration 
C)  Data integration 
D)  Forward integration 
A)  Backward integration 
B)  Application integration 
C)  Data integration 
D)  Forward integration

Question 11

What is the integration of a company's existing management information systems?

Accepted Answer

A)  Backward integration 
B)  Application integration 
C)  Data integration 
D)  Forward integration 
A)  Backward integration 
B)  Application integration 
C)  Data integration 
D)  Forward integration

Question 12

What allows customers to use the Web to find answers to their questions or solutions to their problems?

Accepted Answer

A)  Contact center 
B)  Web-based self-service 
C)  Call scripting 
D)  Website personalization 
A)  Contact center 
B)  Web-based self-service 
C)  Call scripting 
D)  Website personalization

Question 13

What is a supply chain execution system?

Accepted Answer

A)  The ability to view all areas up and down the supply chain in real time 
B)  Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory 
C)  Ensures supply chain cohesion by automating the different activities of the supply chain 
D)  Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain 
A)  The ability to view all areas up and down the supply chain in real time 
B)  Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory 
C)  Ensures supply chain cohesion by automating the different activities of the supply chain 
D)  Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

Question 14

What is enterprise application integration (EAI)?

Accepted Answer

A)  Connects the plans,methods,and tools aimed at integrating separate enterprise system 
B)  The integration of data from multiple sources,which provides a unified view of all data 
C)  Sends information entered into a given system automatically to all downstream systems and processes 
D)  Enterprise-wide support and data access for a firm's operations and business processes 
A)  Connects the plans,methods,and tools aimed at integrating separate enterprise system 
B)  The integration of data from multiple sources,which provides a unified view of all data 
C)  Sends information entered into a given system automatically to all downstream systems and processes 
D)  Enterprise-wide support and data access for a firm's operations and business processes

Question 15

Partner relationship management (PRM)discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Accepted Answer

A) True 
 B)False

Question 16

Which of the below metrics represents an unfilled customer order for a product that is out of stock?

Accepted Answer

A)  Back order 
B)  Inventory cycle time 
C)  Customer order cycle time 
D)  Inventory turnover 
A)  Back order 
B)  Inventory cycle time 
C)  Customer order cycle time 
D)  Inventory turnover

Question 17

Where would you find the customers' customer in a typical supply chain?

Accepted Answer

A)  Upstream 
B)  Downstream 
C)  In the middle 
D)  Not on the supply chain 
A)  Upstream 
B)  Downstream 
C)  In the middle 
D)  Not on the supply chain

Question 18

Logistics includes the increasingly complex management of processes,information,and communication to take a product from cradle to grave.Cradle to grave provides logistics support.

Accepted Answer

A) True 
 B)False

Question 19

Selling chain management enables an organization to react more quickly to resolve supply chain issues.

Accepted Answer

A) True 
 B)False

Question 20

Which activities do human resource components perform?

Accepted Answer

A)  Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities 
B)  Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control 
C)  Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management 
D)  None of these choices 
A)  Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities 
B)  Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control 
C)  Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management 
D)  None of these choices

Production and materials management is a core ERP component.

What is inventory cycle time?

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

What is selling additional products or services to an existing customer?

Cradle to grave is a community center that provides technology,manufacturing equipment,and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

What applies technology to the activities in the order life cycle from inquiry to sale?

Logistics includes activities that govern the flow of tangible,physical materials through the supply chain such as shipping,transport,distribution,and warehousing.

Which of the following operational CRM technologies does the sales department typically use?

Which of the following questions can procurement help a company answer?

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

What is the integration of a company's existing management information systems?

What allows customers to use the Web to find answers to their questions or solutions to their problems?

What is a supply chain execution system?

What is enterprise application integration (EAI)?

Partner relationship management (PRM)discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Which of the below metrics represents an unfilled customer order for a product that is out of stock?

Where would you find the customers' customer in a typical supply chain?

Logistics includes the increasingly complex management of processes,information,and communication to take a product from cradle to grave.Cradle to grave provides logistics support.

Selling chain management enables an organization to react more quickly to resolve supply chain issues.

Which activities do human resource components perform?

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Understanding Computer Hardware and Software: From CPUs to Operating Systems

Understanding Telecommunication Systems and Network Topologies

Database Design and Entity Relationships

Filters

Exam 8: Enterprise Applications: Business Communications

Production and materials management is a core ERP component.

What is inventory cycle time?

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

What is selling additional products or services to an existing customer?

Cradle to grave is a community center that provides technology,manufacturing equipment,and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

What applies technology to the activities in the order life cycle from inquiry to sale?

Logistics includes activities that govern the flow of tangible,physical materials through the supply chain such as shipping,transport,distribution,and warehousing.

Which of the following operational CRM technologies does the sales department typically use?

Which of the following questions can procurement help a company answer?

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

What is the integration of a company's existing management information systems?

What allows customers to use the Web to find answers to their questions or solutions to their problems?

What is a supply chain execution system?

What is enterprise application integration (EAI)?

Partner relationship management (PRM)discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Which of the below metrics represents an unfilled customer order for a product that is out of stock?

Where would you find the customers' customer in a typical supply chain?

Logistics includes the increasingly complex management of processes,information,and communication to take a product from cradle to grave.Cradle to grave provides logistics support.

Selling chain management enables an organization to react more quickly to resolve supply chain issues.

Which activities do human resource components perform?

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Understanding Computer Hardware and Software: From CPUs to Operating Systems

Understanding Telecommunication Systems and Network Topologies

Database Design and Entity Relationships

Filters