Exam 8: Enterprise Applications: Business Communications

Inventory turnover is an unfilled customer order for a product that is out of stock.

Which of the following is not one of the three most common core ERP components focusing on internal operations?

What is the ability to view all areas up and down the supply chain in real time?

Inventory cycle time is the frequency of inventory replacement.

Opportunity management CRM systems target sales opportunities by finding new customers or companies for future sales.

Which of the below metrics represents the agreed upon time between the purchase of a product and the delivery of the product?

What focuses on creating artificial intelligence devices that can move and react to sensory input?

What provides enterprise-wide support and data access for a firm's operations and business processes?

Contact management falls under the category of the Customer Service department's CRM tools.

What connects the plans,methods,and tools aimed at integrating separate enterprise systems?

Plan,source,make,deliver,and return are the five basic supply chain management components.

What is the purchasing of goods and services to meet the needs of the supply chain?

Drones are unmanned aircraft that can fly autonomously,or without a human.

Which of the following questions can logistics help a company answer?

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

What allows customers to use the Web to find answers to their questions or solutions to their problems?

Which of the below metrics represents the frequency of inventory replacement?

What targets sales opportunities by finding new customers or companies for future sales?

CRM predicting technologies help organizations predict customer behavior,such as which customers are at risk of leaving.

Electronic data interchange occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.