Question 1

What is supply chain management (SCM)?

Accepted Answer

A)  The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability 
B)  Takes information entered into a given system and sends it automatically to all downstream systems and processes 
C)  A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability 
D)  Connects the plans,methods,and tools aimed at integrating separate enterprise system 
A)  The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability 
B)  Takes information entered into a given system and sends it automatically to all downstream systems and processes 
C)  A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability 
D)  Connects the plans,methods,and tools aimed at integrating separate enterprise system

Question 2

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Accepted Answer

A)  Forward integration 
B)  Forward data interchange 
C)  Backward integration 
D)  Backward data interchange 
A)  Forward integration 
B)  Forward data interchange 
C)  Backward integration 
D)  Backward data interchange

Question 3

RFM stands for regency,frequency,and monetary.

Accepted Answer

A) True 
 B)False

Question 4

The customers' customer is upstream in the supply chain.

Accepted Answer

A) True 
 B)False

Question 5

What are the primary business benefits of an ERP system?

Accepted Answer

A)  Sales forecasts,sales strategies,and marketing campaigns 
B)  Market demand,resource and capacity constraints,and real-time scheduling 
C)  Forecasting,planning,purchasing,material management,warehousing,inventory,and distribution 
D)  All of these choices 
A)  Sales forecasts,sales strategies,and marketing campaigns 
B)  Market demand,resource and capacity constraints,and real-time scheduling 
C)  Forecasting,planning,purchasing,material management,warehousing,inventory,and distribution 
D)  All of these choices

Question 6

What is customer order cycle time?

Accepted Answer

A)  An unfilled customer order for a product that is out of stock 
B)  The time it takes to manufacture a product and deliver it to the retailer 
C)  The agreed upon time between the purchase of a product and the delivery of the product 
D)  The frequency of inventory replacement 
A)  An unfilled customer order for a product that is out of stock 
B)  The time it takes to manufacture a product and deliver it to the retailer 
C)  The agreed upon time between the purchase of a product and the delivery of the product 
D)  The frequency of inventory replacement

Question 7

What gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer?

Accepted Answer

A)  Contact center 
B)  Web-based self-service 
C)  Call scripting system 
D)  Uplift modeling 
A)  Contact center 
B)  Web-based self-service 
C)  Call scripting system 
D)  Uplift modeling

Question 8

Inventory turnover is the frequency of inventory replacement.

Accepted Answer

A) True 
 B)False

Question 9

Materials management is the purchasing of goods and services to meet the needs of the supply chain.

Accepted Answer

A) True 
 B)False

Question 10

What maintains customer contact information and identifies prospective customers for future sales?

Accepted Answer

A)  Sales management CRM system 
B)  Contact management CRM system 
C)  Opportunity management CRM system 
D)  Sales force automation CRM system 
A)  Sales management CRM system 
B)  Contact management CRM system 
C)  Opportunity management CRM system 
D)  Sales force automation CRM system

Question 11

What is predictive dialing?

Accepted Answer

A)  Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent 
B)  Directs customers to use touch-tone phones or keywords to navigate or provide information 
C)  A phone switch routes inbound calls to available agents 
D)  All of these choices 
A)  Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent 
B)  Directs customers to use touch-tone phones or keywords to navigate or provide information 
C)  A phone switch routes inbound calls to available agents 
D)  All of these choices

Question 12

What guides users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis?

Accepted Answer

A)  Cross-selling 
B)  Up-selling 
C)  Campaign management system 
D)  Customer service and support 
A)  Cross-selling 
B)  Up-selling 
C)  Campaign management system 
D)  Customer service and support

Question 13

Materials management includes activities that govern the flow of tangible,physical materials through the supply chain such as shipping,transport,distribution,and warehousing.

Accepted Answer

A) True 
 B)False

Question 14

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

Accepted Answer

A)  Bullwhip effect 
B)  Demand planning systems 
C)  Supply chain planning systems 
D)  Supply chain execution systems 
A)  Bullwhip effect 
B)  Demand planning systems 
C)  Supply chain planning systems 
D)  Supply chain execution systems

Question 15

What includes activities that govern the flow of tangible,physical materials through the supply chain such as shipping,transport,distribution,and warehousing?

Accepted Answer

A)  Procurement 
B)  Logistics 
C)  Materials management 
D)  Bullwhip effect 
A)  Procurement 
B)  Logistics 
C)  Materials management 
D)  Bullwhip effect

Question 16

Data integration is the integration of data from multiple sources,which provides a unified view of all data.

Accepted Answer

A) True 
 B)False

Question 17

What is procurement?

Accepted Answer

A)  The purchasing of goods and services to meet the needs of the supply chain 
B)  Includes the processes that control the distribution,maintenance,and replacement of materials and personnel to support the supply chain 
C)  Includes activities that govern the flow of tangible,physical materials through the supply chain such as shipping,transport,distribution,and warehousing 
D)  Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain 
A)  The purchasing of goods and services to meet the needs of the supply chain 
B)  Includes the processes that control the distribution,maintenance,and replacement of materials and personnel to support the supply chain 
C)  Includes activities that govern the flow of tangible,physical materials through the supply chain such as shipping,transport,distribution,and warehousing 
D)  Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

Question 18

What is selling chain management?

Accepted Answer

A)  Enables an organization to react more quickly to resolve supply chain issues 
B)  Applies technology to the activities in the order life cycle from inquiry to sale 
C)  Allows an organization to reduce the cost and time required during the design process of a product 
D)  Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability 
A)  Enables an organization to react more quickly to resolve supply chain issues 
B)  Applies technology to the activities in the order life cycle from inquiry to sale 
C)  Allows an organization to reduce the cost and time required during the design process of a product 
D)  Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability

Question 19

What is call scripting?

Accepted Answer

A)  A place where customer service representatives answer customer inquiries and solve problems,usually by email,chat,or phone 
B)  Allows customers to use the Web to find answers to their questions or solutions to their problems 
C)  Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer 
D)  A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products 
A)  A place where customer service representatives answer customer inquiries and solve problems,usually by email,chat,or phone 
B)  Allows customers to use the Web to find answers to their questions or solutions to their problems 
C)  Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer 
D)  A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

Question 20

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Accepted Answer

A)  Backward integration 
B)  Application integration 
C)  Data integration 
D)  Forward integration 
A)  Backward integration 
B)  Application integration 
C)  Data integration 
D)  Forward integration

What is supply chain management (SCM)?

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

RFM stands for regency,frequency,and monetary.

The customers' customer is upstream in the supply chain.

What are the primary business benefits of an ERP system?

What is customer order cycle time?

What gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer?

Inventory turnover is the frequency of inventory replacement.

Materials management is the purchasing of goods and services to meet the needs of the supply chain.

What maintains customer contact information and identifies prospective customers for future sales?

What is predictive dialing?

What guides users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis?

Materials management includes activities that govern the flow of tangible,physical materials through the supply chain such as shipping,transport,distribution,and warehousing.

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

What includes activities that govern the flow of tangible,physical materials through the supply chain such as shipping,transport,distribution,and warehousing?

Data integration is the integration of data from multiple sources,which provides a unified view of all data.

What is procurement?

What is selling chain management?

What is call scripting?

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Understanding Computer Hardware and Software: From CPUs to Operating Systems

Understanding Telecommunication Systems and Network Topologies

Database Design and Entity Relationships

Filters

Exam 8: Enterprise Applications: Business Communications

What is supply chain management (SCM)?

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

RFM stands for regency,frequency,and monetary.

The customers' customer is upstream in the supply chain.

What are the primary business benefits of an ERP system?

What is customer order cycle time?

What gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer?

Inventory turnover is the frequency of inventory replacement.

Materials management is the purchasing of goods and services to meet the needs of the supply chain.

What maintains customer contact information and identifies prospective customers for future sales?

What is predictive dialing?

What guides users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis?

Materials management includes activities that govern the flow of tangible,physical materials through the supply chain such as shipping,transport,distribution,and warehousing.

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

What includes activities that govern the flow of tangible,physical materials through the supply chain such as shipping,transport,distribution,and warehousing?

Data integration is the integration of data from multiple sources,which provides a unified view of all data.

What is procurement?

What is selling chain management?

What is call scripting?

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Understanding Computer Hardware and Software: From CPUs to Operating Systems

Understanding Telecommunication Systems and Network Topologies

Database Design and Entity Relationships

Filters