Question 1

What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?

Accepted Answer

A)  Supply chain event management 
B)  Selling chain management 
C)  Collaborative engineering 
D)  Collaborative demand planning 
A)  Supply chain event management 
B)  Selling chain management 
C)  Collaborative engineering 
D)  Collaborative demand planning

Question 2

Interactive voice response directs customers to use touch-tone phones or keywords to navigate or provide information.

Accepted Answer

A) True 
 B)False

Question 3

What can effective and efficient supply chain management systems enable an organization to accomplish?

Accepted Answer

A)  Increase the power of its buyers 
B)  Increase its supplier power 
C)  Increase switching costs to increase the threat of substitute products or services 
D)  All of these choices 
A)  Increase the power of its buyers 
B)  Increase its supplier power 
C)  Increase switching costs to increase the threat of substitute products or services 
D)  All of these choices

Question 4

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A)  Plan 
B)  Source 
C)  Analyze 
D)  Deliver 
A)  Plan 
B)  Source 
C)  Analyze 
D)  Deliver

Question 5

Which activities do production and materials management components perform?

Accepted Answer

A)  Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities 
B)  Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control 
C)  Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management 
D)  None of these choices 
A)  Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities 
B)  Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control 
C)  Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management 
D)  None of these choices

Question 6

In the basic supply chain,return refers to prepare to manage all resources required to meet demands.

Accepted Answer

A) True 
 B)False

Question 7

Radio-frequency identification (RFID)uses electronic tags and labels to identify objects wirelessly over short distances.

Accepted Answer

A) True 
 B)False

Question 8

The bullwhip effect is a standard format for the electronic exchange of information between supply chain participants.

Accepted Answer

A) True 
 B)False

Question 9

What is interactive voice response (IVR)?

Accepted Answer

A)  Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent 
B)  Directs customers to use touch-tone phones or keywords to navigate or provide information 
C)  A phone switch routes inbound calls to available agents 
D)  All of these choices 
A)  Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent 
B)  Directs customers to use touch-tone phones or keywords to navigate or provide information 
C)  A phone switch routes inbound calls to available agents 
D)  All of these choices

Question 10

Procurement is the purchasing of goods and services to meet the needs of the supply chain.

Accepted Answer

A) True 
 B)False

Question 11

Eprocurement is the business-to-business (B2B)online purchase and sale of supplies and services.

Accepted Answer

A) True 
 B)False

Question 12

Selling chain management applies technology to the activities in the order life cycle from inquiry to sale.

Accepted Answer

A) True 
 B)False

Question 13

A forward integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Accepted Answer

A) True 
 B)False

Question 14

A drone is an unmanned aircraft that can fly autonomously,or without a human.Amazon.com is piloting drone aircraft for package deliveries.

Accepted Answer

A) True 
 B)False

Question 15

Identify the core and extended areas of enterprise resource planning.

Accepted Answer

Enterprise resource planning (ERP)integr

Question 16

Who are the primary users of ERP systems?

Accepted Answer

A)  Sales,marketing,customer service 
B)  Accounting,finance,logistics,and production 
C)  Customers,resellers,partners,suppliers,and distributors 
D)  All of these choices 
A)  Sales,marketing,customer service 
B)  Accounting,finance,logistics,and production 
C)  Customers,resellers,partners,suppliers,and distributors 
D)  All of these choices

Question 17

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm-such as marketing,sales,finance,manufacturing,and distribution-and between firms.

Accepted Answer

A) True 
 B)False

Question 18

Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

Accepted Answer

A)  Accounting 
B)  CRM 
C)  Sales 
D)  Human resources 
A)  Accounting 
B)  CRM 
C)  Sales 
D)  Human resources

Question 20

Balanced scorecard is a management system,as well as a measurement system,that a firm uses to translate business strategies into executable tasks.

Accepted Answer

A) True 
 B)False

What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?

Interactive voice response directs customers to use touch-tone phones or keywords to navigate or provide information.

What can effective and efficient supply chain management systems enable an organization to accomplish?

Which of the following is not one of the five basic components of supply chain management?

Which activities do production and materials management components perform?

In the basic supply chain,return refers to prepare to manage all resources required to meet demands.

Radio-frequency identification (RFID)uses electronic tags and labels to identify objects wirelessly over short distances.

The bullwhip effect is a standard format for the electronic exchange of information between supply chain participants.

What is interactive voice response (IVR)?

Procurement is the purchasing of goods and services to meet the needs of the supply chain.

Eprocurement is the business-to-business (B2B)online purchase and sale of supplies and services.

Selling chain management applies technology to the activities in the order life cycle from inquiry to sale.

A forward integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

A drone is an unmanned aircraft that can fly autonomously,or without a human.Amazon.com is piloting drone aircraft for package deliveries.

Identify the core and extended areas of enterprise resource planning.

Who are the primary users of ERP systems?

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm-such as marketing,sales,finance,manufacturing,and distribution-and between firms.

Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

Balanced scorecard is a management system,as well as a measurement system,that a firm uses to translate business strategies into executable tasks.

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Understanding Computer Hardware and Software: From CPUs to Operating Systems

Understanding Telecommunication Systems and Network Topologies

Database Design and Entity Relationships

Filters

Exam 8: Enterprise Applications: Business Communications

What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?

Interactive voice response directs customers to use touch-tone phones or keywords to navigate or provide information.

What can effective and efficient supply chain management systems enable an organization to accomplish?

Which of the following is not one of the five basic components of supply chain management?

Which activities do production and materials management components perform?

In the basic supply chain,return refers to prepare to manage all resources required to meet demands.

Radio-frequency identification (RFID)uses electronic tags and labels to identify objects wirelessly over short distances.

The bullwhip effect is a standard format for the electronic exchange of information between supply chain participants.

What is interactive voice response (IVR)?

Procurement is the purchasing of goods and services to meet the needs of the supply chain.

Eprocurement is the business-to-business (B2B)online purchase and sale of supplies and services.

Selling chain management applies technology to the activities in the order life cycle from inquiry to sale.

A forward integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

A drone is an unmanned aircraft that can fly autonomously,or without a human.Amazon.com is piloting drone aircraft for package deliveries.

Identify the core and extended areas of enterprise resource planning.

Who are the primary users of ERP systems?

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm-such as marketing,sales,finance,manufacturing,and distribution-and between firms.

Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

Balanced scorecard is a management system,as well as a measurement system,that a firm uses to translate business strategies into executable tasks.

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Understanding Computer Hardware and Software: From CPUs to Operating Systems

Understanding Telecommunication Systems and Network Topologies

Database Design and Entity Relationships

Filters