Question 1

Discuss the current technologies organizations are integrating in enterprise resource planning systems.

Accepted Answer

The goal of ERP is to integrate all of t

Question 2

Which of the following represents sales force automation?

Accepted Answer

A)  Helping an organization identify its customers across applications 
B)  Selling additional products or services to a customer 
C)  A system that automatically tracks all of the steps in the sales process 
D)  Selling larger products or services to a customer 
A)  Helping an organization identify its customers across applications 
B)  Selling additional products or services to a customer 
C)  A system that automatically tracks all of the steps in the sales process 
D)  Selling larger products or services to a customer

Question 3

Which of the below metrics represents the time it takes to manufacture a product and deliver it to the retailer?

Accepted Answer

A)  Back order 
B)  Inventory cycle time 
C)  Customer order cycle time 
D)  Inventory turnover 
A)  Back order 
B)  Inventory cycle time 
C)  Customer order cycle time 
D)  Inventory turnover

Question 4

Elogistics manage the transportation and storage of goods.

Accepted Answer

A) True 
 B)False

Question 5

Customer service and support (CSS)is a part of operational CRM that automates service requests,complaints,product returns,and information requests.

Accepted Answer

A) True 
 B)False

Question 6

What is the integration of data from multiple sources,which provides a unified view of all data?

Accepted Answer

A)  Backward integration 
B)  Application integration 
C)  Data integration 
D)  Forward integration 
A)  Backward integration 
B)  Application integration 
C)  Data integration 
D)  Forward integration

Question 7

Application integration is the integration of data from multiple sources,which provides a unified view of all data.

Accepted Answer

A) True 
 B)False

Question 8

What divides a market into categories that share similar attributes such as age,location,gender,habits,and so on?

Accepted Answer

A)  Contact center 
B)  Customer segmentation 
C)  Call scripting system 
D)  Uplift modeling 
A)  Contact center 
B)  Customer segmentation 
C)  Call scripting system 
D)  Uplift modeling

Question 9

Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?

Accepted Answer

A)  CRM 
B)  SCM 
C)  ERP 
D)  All of these choices 
A)  CRM 
B)  SCM 
C)  ERP 
D)  All of these choices

Question 10

What includes the increasingly complex management of processes,information,and communication to take a product from cradle to grave?

Accepted Answer

A)  Inbound logistics 
B)  Outbound logistics 
C)  Logistics 
D)  Cradle to grave 
A)  Inbound logistics 
B)  Outbound logistics 
C)  Logistics 
D)  Cradle to grave

Question 11

What is 3D printing?

Accepted Answer

A)  A process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model 
B)  Uses electronic tags and labels to identify objects wirelessly over short distances 
C)  Unmanned aircraft that can fly autonomously,or without a human 
D)  Focus on creating artificial intelligence devices that can move and react to sensory input 
A)  A process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model 
B)  Uses electronic tags and labels to identify objects wirelessly over short distances 
C)  Unmanned aircraft that can fly autonomously,or without a human 
D)  Focus on creating artificial intelligence devices that can move and react to sensory input

Question 12

Robotics supports materials management.

Accepted Answer

A) True 
 B)False

Question 13

Which question below represents a CRM analyzing technology question?

Accepted Answer

A)  Why did sales not meet forecasts? 
B)  What customers are at risk of leaving? 
C)  What is the total revenue by customer? 
D)  All of these choices 
A)  Why did sales not meet forecasts? 
B)  What customers are at risk of leaving? 
C)  What is the total revenue by customer? 
D)  All of these choices

Question 14

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

Accepted Answer

A) True 
 B)False

Question 15

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Accepted Answer

A)  Plan 
B)  Source 
C)  Deliver 
D)  Return 
A)  Plan 
B)  Source 
C)  Deliver 
D)  Return

Question 16

Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

Accepted Answer

A)  Sales management system 
B)  Contact management system 
C)  Opportunity management system 
D)  Sales force automation system 
A)  Sales management system 
B)  Contact management system 
C)  Opportunity management system 
D)  Sales force automation system

Question 18

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Accepted Answer

A)  Plan 
B)  Source 
C)  Deliver 
D)  Return 
A)  Plan 
B)  Source 
C)  Deliver 
D)  Return

Question 19

Which application's primary business benefits include market demand,resource and capacity constraints,and real-time scheduling?

Accepted Answer

A)  CRM 
B)  SCM 
C)  ERP 
D)  All of these choices 
A)  CRM 
B)  SCM 
C)  ERP 
D)  All of these choices

Question 20

Which of the following is an extended ERP component?

Accepted Answer

A)  Business intelligence 
B)  Ebusiness 
C)  Customer relationship management 
D)  All of these choices 
A)  Business intelligence 
B)  Ebusiness 
C)  Customer relationship management 
D)  All of these choices

Discuss the current technologies organizations are integrating in enterprise resource planning systems.

Which of the following represents sales force automation?

Which of the below metrics represents the time it takes to manufacture a product and deliver it to the retailer?

Elogistics manage the transportation and storage of goods.

Customer service and support (CSS)is a part of operational CRM that automates service requests,complaints,product returns,and information requests.

What is the integration of data from multiple sources,which provides a unified view of all data?

Application integration is the integration of data from multiple sources,which provides a unified view of all data.

What divides a market into categories that share similar attributes such as age,location,gender,habits,and so on?

Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?

What includes the increasingly complex management of processes,information,and communication to take a product from cradle to grave?

What is 3D printing?

Robotics supports materials management.

Which question below represents a CRM analyzing technology question?

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Which application's primary business benefits include market demand,resource and capacity constraints,and real-time scheduling?

Which of the following is an extended ERP component?

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Understanding Computer Hardware and Software: From CPUs to Operating Systems

Understanding Telecommunication Systems and Network Topologies

Database Design and Entity Relationships

Filters

Exam 8: Enterprise Applications: Business Communications

Discuss the current technologies organizations are integrating in enterprise resource planning systems.

Which of the following represents sales force automation?

Which of the below metrics represents the time it takes to manufacture a product and deliver it to the retailer?

Elogistics manage the transportation and storage of goods.

Customer service and support (CSS)is a part of operational CRM that automates service requests,complaints,product returns,and information requests.

What is the integration of data from multiple sources,which provides a unified view of all data?

Application integration is the integration of data from multiple sources,which provides a unified view of all data.

What divides a market into categories that share similar attributes such as age,location,gender,habits,and so on?

Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?

What includes the increasingly complex management of processes,information,and communication to take a product from cradle to grave?

What is 3D printing?

Robotics supports materials management.

Which question below represents a CRM analyzing technology question?

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Which application's primary business benefits include market demand,resource and capacity constraints,and real-time scheduling?

Which of the following is an extended ERP component?

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Understanding Computer Hardware and Software: From CPUs to Operating Systems

Understanding Telecommunication Systems and Network Topologies

Database Design and Entity Relationships

Filters