Question 1

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Accepted Answer

A)  Forward integration 
B)  Forward data interchange 
C)  Backward integration 
D)  Backward data interchange 
A)  Forward integration 
B)  Forward data interchange 
C)  Backward integration 
D)  Backward data interchange

Question 2

What is Web-based self-service?

Accepted Answer

A)  A place where customer service representatives answer customer inquiries and solve problems,usually by email,chat,or phone 
B)  Allows customers to use the Web to find answers to their questions or solutions to their problems 
C)  Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer 
D)  A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products 
A)  A place where customer service representatives answer customer inquiries and solve problems,usually by email,chat,or phone 
B)  Allows customers to use the Web to find answers to their questions or solutions to their problems 
C)  Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer 
D)  A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

Question 3

Which of the following questions can materials management help a company answer?

Accepted Answer

A)  How do we dispose of spoiled items? 
B)  What laws need to be followed for storing hazardous materials? 
C)  Which items must be refrigerated when being stored and transported? 
D)  All of these questions 
A)  How do we dispose of spoiled items? 
B)  What laws need to be followed for storing hazardous materials? 
C)  Which items must be refrigerated when being stored and transported? 
D)  All of these questions

Question 4

Which of the following is not a current CRM trend?

Accepted Answer

A)  Partner relationship management 
B)  Supplier relationship management 
C)  Employee relationship management 
D)  Distributor relationship management 
A)  Partner relationship management 
B)  Supplier relationship management 
C)  Employee relationship management 
D)  Distributor relationship management

Question 5

What are two of the primary features of ebusiness components?

Accepted Answer

A)  Eprocurement 
B)  Elogistics 
C)  Eprocurement and elogistics 
D)  None of these choices 
A)  Eprocurement 
B)  Elogistics 
C)  Eprocurement and elogistics 
D)  None of these choices

Question 6

Makerspaces are community centers that provides technology,manufacturing equipment,and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Accepted Answer

A) True 
 B)False

Question 7

What provides Web-based self-service tools that streamline and automate the human resource department?

Accepted Answer

A)  Supplier relationship management 
B)  Partner relationship management 
C)  Employee relationship management 
D)  All of these choices 
A)  Supplier relationship management 
B)  Partner relationship management 
C)  Employee relationship management 
D)  All of these choices

Question 8

What is enterprise application integration (EAI)?

Accepted Answer

A)  The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability 
B)  Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)so employees can make decisions by viewing enterprise-wide information about all business operations 
C)  A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability 
D)  Connects the plans,methods,and tools aimed at integrating separate enterprise system 
A)  The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability 
B)  Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)so employees can make decisions by viewing enterprise-wide information about all business operations 
C)  A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability 
D)  Connects the plans,methods,and tools aimed at integrating separate enterprise system

Question 9

Which of the following operational CRM technologies does the customer service department typically use?

Accepted Answer

A)  Contact center,Web-based self-service,call scripting 
B)  Sales management,contact management,opportunity management 
C)  List generator,opportunity management,cross-selling and up-selling 
D)  List generator,campaign management,cross-selling and Up-selling 
A)  Contact center,Web-based self-service,call scripting 
B)  Sales management,contact management,opportunity management 
C)  List generator,opportunity management,cross-selling and up-selling 
D)  List generator,campaign management,cross-selling and Up-selling

Question 10

Campaign management systems guide users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis.

Accepted Answer

A) True 
 B)False

Question 11

What is inventory turnover?

Accepted Answer

A)  An unfilled customer order for a product that is out of stock 
B)  The time it takes to manufacture a product and deliver it to the retailer 
C)  The agreed upon time between the purchase of a product and the delivery of the product 
D)  The frequency of inventory replacement 
A)  An unfilled customer order for a product that is out of stock 
B)  The time it takes to manufacture a product and deliver it to the retailer 
C)  The agreed upon time between the purchase of a product and the delivery of the product 
D)  The frequency of inventory replacement

Question 12

What allows separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems?

Accepted Answer

A)  Integration 
B)  Intelligence 
C)  Data interchange 
D)  Demand plan 
A)  Integration 
B)  Intelligence 
C)  Data interchange 
D)  Demand plan

Question 13

What is the key word in ERP?

Accepted Answer

A)  Enterprise 
B)  Resource 
C)  Planning 
D)  None of these choices 
A)  Enterprise 
B)  Resource 
C)  Planning 
D)  None of these choices

Question 14

A backward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Accepted Answer

A) True 
 B)False

Question 15

What is an organization performing when it asks questions such as "which customers are at risk of leaving?"

Accepted Answer

A)  CRM reporting technologies 
B)  CRM analyzing technologies 
C)  CRM processing technologies 
D)  CRM predicting technologies 
A)  CRM reporting technologies 
B)  CRM analyzing technologies 
C)  CRM processing technologies 
D)  CRM predicting technologies

Question 16

When a user enters or updates information in one ERP module,it is immediately and automatically updated throughout the entire system.

Accepted Answer

A) True 
 B)False

Question 17

The robotics movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Accepted Answer

A) True 
 B)False

Question 18

Integrations are achieved using middleware-several types of software that sit between and provide connectivity for two or more software applications.Middleware translates information between disparate systems.

Accepted Answer

A) True 
 B)False

Question 19

What is a forward integration?

Accepted Answer

A)  The integration of data from multiple sources,which provides a unified view of all data 
B)  Takes information entered into a given system and sends it automatically to all downstream systems and processes 
C)  Takes information entered into a given system and sends it automatically to all upstream systems and processes 
D)  The integration of a company's existing management information systems 
A)  The integration of data from multiple sources,which provides a unified view of all data 
B)  Takes information entered into a given system and sends it automatically to all downstream systems and processes 
C)  Takes information entered into a given system and sends it automatically to all upstream systems and processes 
D)  The integration of a company's existing management information systems

Question 20

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A)  Plan 
B)  Source 
C)  Cost 
D)  Deliver 
A)  Plan 
B)  Source 
C)  Cost 
D)  Deliver

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

What is Web-based self-service?

Which of the following questions can materials management help a company answer?

Which of the following is not a current CRM trend?

What are two of the primary features of ebusiness components?

Makerspaces are community centers that provides technology,manufacturing equipment,and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

What provides Web-based self-service tools that streamline and automate the human resource department?

What is enterprise application integration (EAI)?

Which of the following operational CRM technologies does the customer service department typically use?

Campaign management systems guide users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis.

What is inventory turnover?

What allows separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems?

What is the key word in ERP?

A backward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

What is an organization performing when it asks questions such as "which customers are at risk of leaving?"

When a user enters or updates information in one ERP module,it is immediately and automatically updated throughout the entire system.

The robotics movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Integrations are achieved using middleware-several types of software that sit between and provide connectivity for two or more software applications.Middleware translates information between disparate systems.

What is a forward integration?

Which of the following is not one of the five basic components of supply chain management?

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Understanding Computer Hardware and Software: From CPUs to Operating Systems

Understanding Telecommunication Systems and Network Topologies

Database Design and Entity Relationships

Filters

Exam 8: Enterprise Applications: Business Communications

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

What is Web-based self-service?

Which of the following questions can materials management help a company answer?

Which of the following is not a current CRM trend?

What are two of the primary features of ebusiness components?

Makerspaces are community centers that provides technology,manufacturing equipment,and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

What provides Web-based self-service tools that streamline and automate the human resource department?

What is enterprise application integration (EAI)?

Which of the following operational CRM technologies does the customer service department typically use?

Campaign management systems guide users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis.

What is inventory turnover?

What allows separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems?

What is the key word in ERP?

A backward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

What is an organization performing when it asks questions such as "which customers are at risk of leaving?"

When a user enters or updates information in one ERP module,it is immediately and automatically updated throughout the entire system.

The robotics movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Integrations are achieved using middleware-several types of software that sit between and provide connectivity for two or more software applications.Middleware translates information between disparate systems.

What is a forward integration?

Which of the following is not one of the five basic components of supply chain management?

Management Information Systems: Business Driven MIS

Decisions Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Understanding Computer Hardware and Software: From CPUs to Operating Systems

Understanding Telecommunication Systems and Network Topologies

Database Design and Entity Relationships

Filters