Question 1

Contrast organizational citizenship behavior with task performance.

Accepted Answer

Task performance refers to goal-directed

Question 2

Knowledge management is an extension of:

Accepted Answer

A) traditional accounting methods of measuring corporate assets. 
B) the open systems perspective of organizational behavior. 
C) microeconomic principles of supply and demand. 
D) the efficiency model of industrial engineering. 
E) none of the above. 
A) traditional accounting methods of measuring corporate assets. 
B) the open systems perspective of organizational behavior. 
C) microeconomic principles of supply and demand. 
D) the efficiency model of industrial engineering. 
E) none of the above.

Question 3

The perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called

Accepted Answer

A) HPWP. 
B) HPPW. 
C) LPHC. 
D) PHCL. 
E) none of the above. 
A) HPWP. 
B) HPPW. 
C) LPHC. 
D) PHCL. 
E) none of the above.

Question 4

Marketing specialists at Sarasota Beer Co.developed a new advertising campaign for summer sales.The ads were particularly aimed at sports events where Sarasota Beer sold kegs of beer on tap.The marketing group worked for months with a top advertising firm on the campaign.Their effort was successful in terms of significantly higher demand for Sarasota Beer's keg beer at sports stadiums.However, the production department had not been notified of the marketing campaign and was not prepared for the increased demand.The company was forced to buy empty kegs at a premium price.It also had to brew some of the lower-priced keg beer in vats that would have been used for higher-priced specialty beer.The result was that Sarasota Beer sold more of the lower-priced keg beer and less of the higher-priced products that summer.Moreover, the company could not initially fill consumer demand for the keg beer, resulting in customer dissatisfaction.Use system theory to explain what has occurred at Sarasota Beer Co.

Accepted Answer

This incident mainly relates to the open

Question 5

Globalization refers to economic, social, and cultural connectivity with people in other parts of the world.

Accepted Answer

A) True 
 B)False

Question 6

Companies thrive when employees with talent and potential leave the company.

Accepted Answer

A) True 
 B)False

Question 7

The open systems perspective emphasizes that organizations survive by adapting to changes in the external environment.

Accepted Answer

A) True 
 B)False

Question 8

One widely mentioned high-performance work practice is employee involvement.

Accepted Answer

A) True 
 B)False

Question 9

Comment on the accuracy of the following statement and explain your answer: "Companies improve organizational citizenship only by hiring employees with the right values."

Accepted Answer

This statement is False, because people

Question 10

One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge.

Accepted Answer

A) True 
 B)False

Question 11

Counterproductive work behaviors include threats and work avoidance.

Accepted Answer

A) True 
 B)False

Question 12

Psychology and sociology have contributed many theories and concepts to the field of organizational behavior.

Accepted Answer

A) True 
 B)False

Question 13

According to the systems perspective, most organizations have one working part rather than many sub-components.

Accepted Answer

A) True 
 B)False

Question 14

Employees, suppliers and governments:

Accepted Answer

A) are organizational stakeholders. 
B) are rarely considered in organizational behavior theories. 
C) represent the three levels of analysis in organizational behavior. 
D) are excluded from the open systems anchor. 
E) are all of the above. 
A) are organizational stakeholders. 
B) are rarely considered in organizational behavior theories. 
C) represent the three levels of analysis in organizational behavior. 
D) are excluded from the open systems anchor. 
E) are all of the above.

Question 15

Everyone is a manager.

Accepted Answer

A) True 
 B)False

Question 16

To collect and analyze information systematically, organizational behavior researchers rely on:

Accepted Answer

A) forming research questions, systematically collecting data, and testing hypotheses. 
B) closed systems theory. 
C) standards of systematic research. 
D) all of the above. 
E) both 'A' and 'C'. 
A) forming research questions, systematically collecting data, and testing hypotheses. 
B) closed systems theory. 
C) standards of systematic research. 
D) all of the above. 
E) both 'A' and 'C'.

Question 17

As part of the knowledge management process, experimentation is conducive to:

Accepted Answer

A) measuring intellectual capital. 
B) knowledge acquisition. 
C) organizational memory. 
D) knowledge sharing. 
E) unlearning. 
A) measuring intellectual capital. 
B) knowledge acquisition. 
C) organizational memory. 
D) knowledge sharing. 
E) unlearning.

Question 18

There are five individual-level dependent variables found in most OB research.

Accepted Answer

A) True 
 B)False

Question 19

Scenario: Bob Baldwin
As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace.Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace.
-Bob has been interested in this trend of globalization.He should know that globalization occurs when an organization:

Accepted Answer

A) increases its connectivity with people and organizations in other parts of the world. 
B) serves diverse customers within the firm's home country. 
C) has a diverse workforce within the firm's home country. 
D) does all of the above. 
E) does only 'B' and 'C'. 
A) increases its connectivity with people and organizations in other parts of the world. 
B) serves diverse customers within the firm's home country. 
C) has a diverse workforce within the firm's home country. 
D) does all of the above. 
E) does only 'B' and 'C'.

Question 20

Sabotage, threatening harm, and insulting others represent:

Accepted Answer

A) three forms of counterproductive work behaviors. 
B) the most common forms of organizational citizenship. 
C) three dimensions of Schwartz's values model. 
D) evidence of people with an introverted personality. 
E) behaviors that are no longer found in organizations. 
A) three forms of counterproductive work behaviors. 
B) the most common forms of organizational citizenship. 
C) three dimensions of Schwartz's values model. 
D) evidence of people with an introverted personality. 
E) behaviors that are no longer found in organizations.

Contrast organizational citizenship behavior with task performance.

Knowledge management is an extension of:

The perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called

Globalization refers to economic, social, and cultural connectivity with people in other parts of the world.

Companies thrive when employees with talent and potential leave the company.

The open systems perspective emphasizes that organizations survive by adapting to changes in the external environment.

One widely mentioned high-performance work practice is employee involvement.

Comment on the accuracy of the following statement and explain your answer: "Companies improve organizational citizenship only by hiring employees with the right values."

One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge.

Counterproductive work behaviors include threats and work avoidance.

Psychology and sociology have contributed many theories and concepts to the field of organizational behavior.

According to the systems perspective, most organizations have one working part rather than many sub-components.

Employees, suppliers and governments:

Everyone is a manager.

To collect and analyze information systematically, organizational behavior researchers rely on:

As part of the knowledge management process, experimentation is conducive to:

There are five individual-level dependent variables found in most OB research.

Sabotage, threatening harm, and insulting others represent:

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 1: Introduction to the Field of Organizational Behavior

Contrast organizational citizenship behavior with task performance.

Knowledge management is an extension of:

The perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called

Globalization refers to economic, social, and cultural connectivity with people in other parts of the world.

Companies thrive when employees with talent and potential leave the company.

The open systems perspective emphasizes that organizations survive by adapting to changes in the external environment.

One widely mentioned high-performance work practice is employee involvement.

Comment on the accuracy of the following statement and explain your answer: "Companies improve organizational citizenship only by hiring employees with the right values."

One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge.

Counterproductive work behaviors include threats and work avoidance.

Psychology and sociology have contributed many theories and concepts to the field of organizational behavior.

According to the systems perspective, most organizations have one working part rather than many sub-components.

Employees, suppliers and governments:

Everyone is a manager.

To collect and analyze information systematically, organizational behavior researchers rely on:

As part of the knowledge management process, experimentation is conducive to:

There are five individual-level dependent variables found in most OB research.

Sabotage, threatening harm, and insulting others represent:

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters