Question 1

Globalization may have both positive and negative implications for people working in organizations.

Accepted Answer

A) True 
 B)False

Question 2

People born between 1946 and 1964 are referred to as Generation X employees.

Accepted Answer

A) True 
 B)False

Question 3

Structural capital includes knowledge embedded in the organization's systems and structures.

Accepted Answer

A) True 
 B)False

Question 4

A perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called high-performance work practices.

Accepted Answer

A) True 
 B)False

Question 5

Intellectual capital refers to:

Accepted Answer

A) how much money an organization spends on training and development. 
B) the stock knowledge that resides in an organization. 
C) the percentage of information available that is actually used productively by the organization. 
D) the total cost of computers and other 'intelligent' machines in the organization. 
E) the cost of hiring a typical employee. 
A) how much money an organization spends on training and development. 
B) the stock knowledge that resides in an organization. 
C) the percentage of information available that is actually used productively by the organization. 
D) the total cost of computers and other 'intelligent' machines in the organization. 
E) the cost of hiring a typical employee.

Question 6

Scenario: Bob Baldwin
As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace.Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace.
-Bob has never liked the idea of telecommuting for employees of Tricky Toys.According to research, telecommuting offers all of these benefits EXCEPT:

Accepted Answer

A) reduced employee stress. 
B) enhanced employee recognition. 
C) improved job satisfaction. 
D) making employees feel more empowered. 
E) reduced pollution. 
A) reduced employee stress. 
B) enhanced employee recognition. 
C) improved job satisfaction. 
D) making employees feel more empowered. 
E) reduced pollution.

Question 7

Ethics refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.

Accepted Answer

A) True 
 B)False

Question 8

Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization?

Accepted Answer

A) Sociology 
B) Psychology 
C) Economics 
D) Industrial engineering 
E) Political science 
A) Sociology 
B) Psychology 
C) Economics 
D) Industrial engineering 
E) Political science

Question 9

Scenario: Bob Baldwin
As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace.Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace.
-In collecting his information on OB trends, Bob should be told that all of these statements about America's population and workforce are true EXCEPT which one?

Accepted Answer

A) Within the next decade, Asian-Americans will replace African-Americans as the second largest ethnic group. 
B) Surface-level diversity has increased over the past few decades. 
C) Generation-X employees bring somewhat different needs and expectations to the workplace than their baby-boomer counterparts. 
D) The United States is becoming a more multicultural society. 
E) Workforce diversity presents both opportunities and challenges to organizations. 
A) Within the next decade, Asian-Americans will replace African-Americans as the second largest ethnic group. 
B) Surface-level diversity has increased over the past few decades. 
C) Generation-X employees bring somewhat different needs and expectations to the workplace than their baby-boomer counterparts. 
D) The United States is becoming a more multicultural society. 
E) Workforce diversity presents both opportunities and challenges to organizations.

Question 10

Which of these describes groups of people who work interdependently towards some purpose?

Accepted Answer

A) OB 
B) Globalization 
C) Work/Life balance 
D) Knowledge management 
E) Organizations 
A) OB 
B) Globalization 
C) Work/Life balance 
D) Knowledge management 
E) Organizations

Question 11

One example of organizational citizenship behaviors is assisting co-workers with their work problems.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is NOT a work-related behavior?

Accepted Answer

A) Competencies 
B) Absenteeism 
C) Joining the organization 
D) Showing up for work at scheduled times 
E) Performing required tasks 
A) Competencies 
B) Absenteeism 
C) Joining the organization 
D) Showing up for work at scheduled times 
E) Performing required tasks

Question 13

ACME Software Inc.has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization.This training program relates most closely with which of the following concepts?

Accepted Answer

A) Contingency anchor 
B) Grounded theory 
C) Open systems 
D) Virtual teams 
E) Telecommuting 
A) Contingency anchor 
B) Grounded theory 
C) Open systems 
D) Virtual teams 
E) Telecommuting

Question 14

To collect and analyze information systematically, organizational behavior researchers rely on:

Accepted Answer

A) forming research questions, collecting data, and testing hypotheses. 
B) closed systems theory. 
C) systematic research. 
D) all of the above. 
E) both 'A' and 'C'. 
A) forming research questions, collecting data, and testing hypotheses. 
B) closed systems theory. 
C) systematic research. 
D) all of the above. 
E) both 'A' and 'C'.

Question 15

Which of these statements about globalization and organizational behavior is TRUE?

Accepted Answer

A) Globalization has little or no effect on organizational behavior. 
B) Globalization has forced organizational behavior researchers to study only large multinational businesses. 
C) Globalization gives rise to the question of how corporate leaders and employees can work effectively in the global workplace. 
D) Globalization has forced organizational behavior textbooks to study only companies with headquarters in North America. 
E) Both 'B' and 'D' are true. 
A) Globalization has little or no effect on organizational behavior. 
B) Globalization has forced organizational behavior researchers to study only large multinational businesses. 
C) Globalization gives rise to the question of how corporate leaders and employees can work effectively in the global workplace. 
D) Globalization has forced organizational behavior textbooks to study only companies with headquarters in North America. 
E) Both 'B' and 'D' are true.

Question 16

The field of organizational behavior relies on qualitative rather than quantitative research to understand organizational phenomena.

Accepted Answer

A) True 
 B)False

Question 17

_______ refers to economic, social, and cultural connectivity with people in other parts of the world.

Accepted Answer

A) OB 
B) Globalization 
C) Work/Life balance 
D) Knowledge management 
E) The changing workforce 
A) OB 
B) Globalization 
C) Work/Life balance 
D) Knowledge management 
E) The changing workforce

Question 18

Marketing is one of the disciplines that have not made any contribution to organizational behavior knowledge.

Accepted Answer

A) True 
 B)False

Question 19

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:

Accepted Answer

A) transform intellectual capital into knowledge management. 
B) transfer human capital into structural capital. 
C) prevent relationship capital from interfering with human capital. 
D) reduce the amount of human capital. 
E) transfer structural capital into relationship capital. 
A) transform intellectual capital into knowledge management. 
B) transfer human capital into structural capital. 
C) prevent relationship capital from interfering with human capital. 
D) reduce the amount of human capital. 
E) transfer structural capital into relationship capital.

Question 20

An aircraft manufacturing company developed a computer simulation representing the very complex processes and subgroups that create an airplane.Teams of production employees would participate in a game where trainers gave them the challenge of reducing costs or minimizing space using the simulation.As the trainers predicted, the team's actions would almost always result in unexpected consequences.Explain how this simulation relates to the open systems perspective of organizational behavior.

Accepted Answer

The production simulation teaches teams

Globalization may have both positive and negative implications for people working in organizations.

People born between 1946 and 1964 are referred to as Generation X employees.

Structural capital includes knowledge embedded in the organization's systems and structures.

A perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called high-performance work practices.

Intellectual capital refers to:

Ethics refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.

Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization?

Which of these describes groups of people who work interdependently towards some purpose?

One example of organizational citizenship behaviors is assisting co-workers with their work problems.

Which of the following is NOT a work-related behavior?

ACME Software Inc.has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization.This training program relates most closely with which of the following concepts?

To collect and analyze information systematically, organizational behavior researchers rely on:

Which of these statements about globalization and organizational behavior is TRUE?

The field of organizational behavior relies on qualitative rather than quantitative research to understand organizational phenomena.

_______ refers to economic, social, and cultural connectivity with people in other parts of the world.

Marketing is one of the disciplines that have not made any contribution to organizational behavior knowledge.

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 1: Introduction to the Field of Organizational Behavior

Globalization may have both positive and negative implications for people working in organizations.

People born between 1946 and 1964 are referred to as Generation X employees.

Structural capital includes knowledge embedded in the organization's systems and structures.

A perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called high-performance work practices.

Intellectual capital refers to:

Ethics refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.

Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization?

Which of these describes groups of people who work interdependently towards some purpose?

One example of organizational citizenship behaviors is assisting co-workers with their work problems.

Which of the following is NOT a work-related behavior?

ACME Software Inc.has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization.This training program relates most closely with which of the following concepts?

To collect and analyze information systematically, organizational behavior researchers rely on:

Which of these statements about globalization and organizational behavior is TRUE?

The field of organizational behavior relies on qualitative rather than quantitative research to understand organizational phenomena.

_______ refers to economic, social, and cultural connectivity with people in other parts of the world.

Marketing is one of the disciplines that have not made any contribution to organizational behavior knowledge.

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems.This practice tries to:

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters