Question 1

Reduced job security and increased work intensification are partly caused by globalization.

Accepted Answer

A) True 
 B)False

Question 2

An important principle in organizational behavior is that OB theories should never be used to predict or influence organizational events.

Accepted Answer

A) True 
 B)False

Question 3

Globalization occurs when an organization:

Accepted Answer

A) increases its connectivity with people and organizations in other parts of the world. 
B) serves diverse customers within the firm's home country. 
C) has a diverse workforce within the firm's home country. 
D) does all of the above. 
E) does only 'B' and 'C'. 
A) increases its connectivity with people and organizations in other parts of the world. 
B) serves diverse customers within the firm's home country. 
C) has a diverse workforce within the firm's home country. 
D) does all of the above. 
E) does only 'B' and 'C'.

Question 4

Stakeholders are shareholders, customers, suppliers, governments and any other groups with a vested interest in the organization.

Accepted Answer

A) True 
 B)False

Question 5

Dark-side workplace behaviors are collectively known as counterproductive work behaviors (CWBs).

Accepted Answer

A) True 
 B)False

Question 6

______ refers to an organization's moral obligation toward all of its stakeholders.

Accepted Answer

A) Values 
B) Ethics 
C) Multicultural teams 
D) CSR 
E) OB 
A) Values 
B) Ethics 
C) Multicultural teams 
D) CSR 
E) OB

Question 7

__________ refers to goal-directed behaviors under the individual's control that support organizational objectives.

Accepted Answer

A) Strategic performance 
B) Task performance 
C) Tactical performance 
D) Contextual performance 
E) Organizational performance 
A) Strategic performance 
B) Task performance 
C) Tactical performance 
D) Contextual performance 
E) Organizational performance

Question 8

Which of the following statements about America's population and workforce is FALSE?

Accepted Answer

A) Within the next decade, Asian-Americans will replace African-Americans as the second largest ethnic group. 
B) The participation of women in the workforce has increased over the past few decades. 
C) Generation-X employees bring somewhat different needs and expectations to the workplace than their baby-boomer counterparts. 
D) The United States is becoming a more multicultural society. 
E) Workforce diversity presents both opportunities and challenges to organizations. 
A) Within the next decade, Asian-Americans will replace African-Americans as the second largest ethnic group. 
B) The participation of women in the workforce has increased over the past few decades. 
C) Generation-X employees bring somewhat different needs and expectations to the workplace than their baby-boomer counterparts. 
D) The United States is becoming a more multicultural society. 
E) Workforce diversity presents both opportunities and challenges to organizations.

Question 9

Corporate social responsibility is most closely related to which of these organizational behavior trends?

Accepted Answer

A) Workforce diversity 
B) Employment relationships 
C) Information technology 
D) Globalization 
E) Workplace values and ethics 
A) Workforce diversity 
B) Employment relationships 
C) Information technology 
D) Globalization 
E) Workplace values and ethics

Question 10

The knowledge, skills and abilities of employees is an example of structural capital.

Accepted Answer

A) True 
 B)False

Question 11

Organizational effectiveness depends on the organization's capacity to acquire, share, use and store valuable knowledge.

Accepted Answer

A) True 
 B)False

Question 12

Companies 'manage' knowledge by:

Accepted Answer

A) extracting information and ideas from the external environment and through experimentation. 
B) ensuring that knowledge is shared throughout the organization. 
C) ensuring that employees effectively use the knowledge available to them. 
D) all of the above. 
E) doing only 'B' and 'C'. 
A) extracting information and ideas from the external environment and through experimentation. 
B) ensuring that knowledge is shared throughout the organization. 
C) ensuring that employees effectively use the knowledge available to them. 
D) all of the above. 
E) doing only 'B' and 'C'.

Question 13

According to research, telecommuting offers all of these benefits EXCEPT:

Accepted Answer

A) reduce employee stress. 
B) increase employee productivity. 
C) improve job satisfaction. 
D) make employees feel more empowered. 
E) enhance employee recognition. 
A) reduce employee stress. 
B) increase employee productivity. 
C) improve job satisfaction. 
D) make employees feel more empowered. 
E) enhance employee recognition.

Question 14

Stakeholders include:

Accepted Answer

A) shareholders. 
B) employees. 
C) suppliers. 
D) governments. 
E) all of the above. 
A) shareholders. 
B) employees. 
C) suppliers. 
D) governments. 
E) all of the above.

Question 15

Which of these statements about the field of organizational behavior is FALSE?

Accepted Answer

A) Organizational behavior scholars study individual, team and structural characteristics that influence behavior within organizations. 
B) Given the specific utility of the field, OB is useful for the managers in the organizations and not the employees. 
C) Organizational behavior emerged as a distinct field around the 1940s. 
D) The field of OB has adopted concepts and theories from other fields of inquiry. 
E) OB scholars study what people think, feel and do in and around organizations. 
A) Organizational behavior scholars study individual, team and structural characteristics that influence behavior within organizations. 
B) Given the specific utility of the field, OB is useful for the managers in the organizations and not the employees. 
C) Organizational behavior emerged as a distinct field around the 1940s. 
D) The field of OB has adopted concepts and theories from other fields of inquiry. 
E) OB scholars study what people think, feel and do in and around organizations.

Question 16

Organizations retain intellectual capital by:

Accepted Answer

A) transferring employee capital into structural capital. 
B) encouraging employees to take early retirement. 
C) discouraging employees from communicating with each other. 
D) all of the above. 
E) none of the above. 
A) transferring employee capital into structural capital. 
B) encouraging employees to take early retirement. 
C) discouraging employees from communicating with each other. 
D) all of the above. 
E) none of the above.

Question 17

Which of the following statements about the field of organizational behavior is FALSE?

Accepted Answer

A) OB is the study of what people think, feel and do in and around organizations. 
B) OB emerged as a distinct field of inquiry in the 1940s. 
C) OB is a self-contained discipline, independent of other disciplines. 
D) OB theories are usually tested using the scientific method. 
E) Many OB theories are contingency-oriented. 
A) OB is the study of what people think, feel and do in and around organizations. 
B) OB emerged as a distinct field of inquiry in the 1940s. 
C) OB is a self-contained discipline, independent of other disciplines. 
D) OB theories are usually tested using the scientific method. 
E) Many OB theories are contingency-oriented.

Question 18

Which of the following is a form of knowledge acquisition?

Accepted Answer

A) Grafting 
B) Experimentation 
C) Information sessions where employees describe to colleagues unique incidents involving customers 
D) All of the above 
E) 'A' and 'B' only 
A) Grafting 
B) Experimentation 
C) Information sessions where employees describe to colleagues unique incidents involving customers 
D) All of the above 
E) 'A' and 'B' only

Question 19

Telecommuting has been identified as an important trend in organizational behavior.Discuss three organizational behavior topics that are influenced by telecommuting.

Accepted Answer

(Note: Students may identify the relevan

Question 20

Workforce diversity potentially improves decision making and team performance on complex tasks.

Accepted Answer

A) True 
 B)False

Reduced job security and increased work intensification are partly caused by globalization.

An important principle in organizational behavior is that OB theories should never be used to predict or influence organizational events.

Globalization occurs when an organization:

Stakeholders are shareholders, customers, suppliers, governments and any other groups with a vested interest in the organization.

Dark-side workplace behaviors are collectively known as counterproductive work behaviors (CWBs).

______ refers to an organization's moral obligation toward all of its stakeholders.

__________ refers to goal-directed behaviors under the individual's control that support organizational objectives.

Which of the following statements about America's population and workforce is FALSE?

Corporate social responsibility is most closely related to which of these organizational behavior trends?

The knowledge, skills and abilities of employees is an example of structural capital.

Organizational effectiveness depends on the organization's capacity to acquire, share, use and store valuable knowledge.

Companies 'manage' knowledge by:

According to research, telecommuting offers all of these benefits EXCEPT:

Stakeholders include:

Which of these statements about the field of organizational behavior is FALSE?

Organizations retain intellectual capital by:

Which of the following statements about the field of organizational behavior is FALSE?

Which of the following is a form of knowledge acquisition?

Telecommuting has been identified as an important trend in organizational behavior.Discuss three organizational behavior topics that are influenced by telecommuting.

Workforce diversity potentially improves decision making and team performance on complex tasks.

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 1: Introduction to the Field of Organizational Behavior

Reduced job security and increased work intensification are partly caused by globalization.

An important principle in organizational behavior is that OB theories should never be used to predict or influence organizational events.

Globalization occurs when an organization:

Stakeholders are shareholders, customers, suppliers, governments and any other groups with a vested interest in the organization.

Dark-side workplace behaviors are collectively known as counterproductive work behaviors (CWBs).

______ refers to an organization's moral obligation toward all of its stakeholders.

__________ refers to goal-directed behaviors under the individual's control that support organizational objectives.

Which of the following statements about America's population and workforce is FALSE?

Corporate social responsibility is most closely related to which of these organizational behavior trends?

The knowledge, skills and abilities of employees is an example of structural capital.

Organizational effectiveness depends on the organization's capacity to acquire, share, use and store valuable knowledge.

Companies 'manage' knowledge by:

According to research, telecommuting offers all of these benefits EXCEPT:

Stakeholders include:

Which of these statements about the field of organizational behavior is FALSE?

Organizations retain intellectual capital by:

Which of the following statements about the field of organizational behavior is FALSE?

Which of the following is a form of knowledge acquisition?

Telecommuting has been identified as an important trend in organizational behavior.Discuss three organizational behavior topics that are influenced by telecommuting.

Workforce diversity potentially improves decision making and team performance on complex tasks.

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters