Exam 1: Introduction to the Field of Organizational Behavior

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Organizational citizenship refers to:

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Scenario: Allison and the Anchors of OB Your roommate, Allison Albright, is a non-business major.When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails.You are trying to explain Allison about the basic conceptual anchors that guide the thinking about organizations and how to study them.She asks you some clarification questions. -All of the following are conceptual anchors in organizational behavior EXCEPT:

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A courier service laid off a large percentage of its production staff during last year's recession.These low-skilled employees performed routine tasks filling orders.The company now wants to rehire them.However, most of the unskilled employees have since found employment in other companies and industries.Do you think the courier company lost much intellectual capital in this situation? Explain your answer.

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The contingency anchor in organizational behavior suggests that we need to diagnose the situation to identify the most appropriate action under those specific circumstances.

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Intellectual capital includes, among other things, the knowledge captured in an organization's systems and structures.

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Which of these statements about the field of organizational behavior is TRUE?

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According to research, although telecommuting significantly increases employee stress and reduces productivity and job satisfaction, it makes employees feel more empowered.

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Which of the following statements is FALSE?

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