Question 1

Which of the following is not a potential benefit of the use of self-directed teams?

Accepted Answer

A) higher quality 
B) higher productivity 
C) greater worker satisfaction 
D) greater satisfaction for middle managers 
E) lower turnover 
A) higher quality 
B) higher productivity 
C) greater worker satisfaction 
D) greater satisfaction for middle managers 
E) lower turnover

Question 2

How many observations should be made if he wants to be 95.44 percent confident that the maximum error in the observed time is one second? Assume that the standard deviation of the task time is 5 seconds.

Accepted Answer

A) 5 
B) 10 
C) 25 
D) 100 
E) 121 
A) 5 
B) 10 
C) 25 
D) 100 
E) 121

Question 3

What is the normal time (NT) for this task if the employee worked at a twenty percent faster pace than is average?

Accepted Answer

A) 4 seconds 
B) 16.7 seconds 
C) 20 seconds 
D) 24 seconds 
E) 100 seconds 
A) 4 seconds 
B) 16.7 seconds 
C) 20 seconds 
D) 24 seconds 
E) 100 seconds

Question 4

A performance rating of less than 1.0 means that the observed worker was judged to be working at a faster than normal rate - doing the job quicker than normal.

Accepted Answer

A) True 
 B)False

Question 5

Many management compensation systems are being revised to reflect increased emphasis on quality and customer service.

Accepted Answer

A) True 
 B)False

Question 6

Work sampling involves the use of some method of randomizing the observations.

Accepted Answer

A) True 
 B)False

Question 7

What is the observed time for this task?

Accepted Answer

The answer of What is the observed time for this...

Question 8

Ergonomics is the use of computers and robots in the workplace.

Accepted Answer

A) True 
 B)False

Question 9

In methods analysis, a "therblig" is a:

Accepted Answer

A) charting method of analysis 
B) job enrichment technique 
C) dummy task 
D) basic elemental motion 
E) fraction (.0006) of a minute 
A) charting method of analysis 
B) job enrichment technique 
C) dummy task 
D) basic elemental motion 
E) fraction (.0006) of a minute

Question 10

What is the normal time (NT) for this task if the bartender worked at a twenty percent faster pace than is average?

Accepted Answer

A) 75 seconds 
B) 90 seconds 
C) 108 seconds 
D) 110 seconds 
E) 112.5 seconds 
A) 75 seconds 
B) 90 seconds 
C) 108 seconds 
D) 110 seconds 
E) 112.5 seconds

Question 11

Ergonomics is an important part of job design to consider when we automate the system.

Accepted Answer

A) True 
 B)False

Question 12

A SIMO chart includes:

Accepted Answer

A) Delay 
B) Storage 
C) Transportation 
D) Left/Right hand movements 
E) Inspection 
A) Delay 
B) Storage 
C) Transportation 
D) Left/Right hand movements 
E) Inspection

Question 13

Which of the following statements should not characterize an operations strategy toward the design of work systems?

Accepted Answer

A) Manufacturing technology is the heart of a business. 
B) Workers can make or break a business. 
C) Workers can be a valuable source of insights. 
D) A spirit of cooperation can contribute to success. 
E) Workers can be proud and respected. 
A) Manufacturing technology is the heart of a business. 
B) Workers can make or break a business. 
C) Workers can be a valuable source of insights. 
D) A spirit of cooperation can contribute to success. 
E) Workers can be proud and respected.

Question 14

Job enrichment involves an increase in the level of responsibility for planning and coordinating tasks.

Accepted Answer

A) True 
 B)False

Question 15

For a confidence level of 95.44% and a maximum error of .04, what should be the sample size for estimating the proportion of time spent performing activity B?

Accepted Answer

The answer of For a confidence level of 95.44% and...

Question 16

One disadvantage of specialization is worker dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 17

What is the standard time (ST) for this task if the employee worked at a twenty-percent faster pace than is average, and an allowance of twenty percent of the workday is used?

Accepted Answer

A) 20 seconds 
B) 24 seconds 
C) 25 seconds 
D) 28.8 seconds 
E) 30 seconds 
A) 20 seconds 
B) 24 seconds 
C) 25 seconds 
D) 28.8 seconds 
E) 30 seconds

Question 18

Allowance percentages normally would not include:

Accepted Answer

A) noise levels 
B) monotony 
C) personal phone calls 
D) weight lifted 
E) rest room allowances 
A) noise levels 
B) monotony 
C) personal phone calls 
D) weight lifted 
E) rest room allowances

Question 19

The normal time for a job is multiplied by the performance rating to obtain the standard time for the job.

Accepted Answer

A) True 
 B)False

Question 20

How many observations should be made if he wants to be 95.44 percent confident that the maximum error in the observed time is one second?

Accepted Answer

A) 64 
B) 86 
C) 100 
D) 144 
E) 169 
A) 64 
B) 86 
C) 100 
D) 144 
E) 169

Exam 7: Work Design and Measurement

Which of the following is not a potential benefit of the use of self-directed teams?

How many observations should be made if he wants to be 95.44 percent confident that the maximum error in the observed time is one second? Assume that the standard deviation of the task time is 5 seconds.

What is the normal time (NT) for this task if the employee worked at a twenty percent faster pace than is average?

A performance rating of less than 1.0 means that the observed worker was judged to be working at a faster than normal rate - doing the job quicker than normal.

Many management compensation systems are being revised to reflect increased emphasis on quality and customer service.

Work sampling involves the use of some method of randomizing the observations.

What is the observed time for this task?

Ergonomics is the use of computers and robots in the workplace.

In methods analysis, a "therblig" is a:

What is the normal time (NT) for this task if the bartender worked at a twenty percent faster pace than is average?

Ergonomics is an important part of job design to consider when we automate the system.

A SIMO chart includes:

Which of the following statements should not characterize an operations strategy toward the design of work systems?

Job enrichment involves an increase in the level of responsibility for planning and coordinating tasks.

For a confidence level of 95.44% and a maximum error of .04, what should be the sample size for estimating the proportion of time spent performing activity B?

One disadvantage of specialization is worker dissatisfaction.

What is the standard time (ST) for this task if the employee worked at a twenty-percent faster pace than is average, and an allowance of twenty percent of the workday is used?

Allowance percentages normally would not include:

The normal time for a job is multiplied by the performance rating to obtain the standard time for the job.

How many observations should be made if he wants to be 95.44 percent confident that the maximum error in the observed time is one second?

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Extension 4: Reliability

Extension 5: Decision Theory

Extension 7: Learning Curves

Extension 8: The Transportation Model

Extension 10: Acceptance Sampling

Extension 14: Maintenance

Filters