Question 1

According to the fundamental attribution error:

Accepted Answer

A) people seldom make attributions about their own behaviour. 
B) the likelihood of making an error attributing the behaviour of another person increases with your familiarity of that other person. 
C) we tend to believe that other people have the same beliefs and behaviours that we have. 
D) we tend to believe the behaviour of other people is caused more by their motivation and ability than by factors beyond their control. 
E) we tend to believe that colleagues perform their jobs better than we perform our job. 
A) people seldom make attributions about their own behaviour. 
B) the likelihood of making an error attributing the behaviour of another person increases with your familiarity of that other person. 
C) we tend to believe that other people have the same beliefs and behaviours that we have. 
D) we tend to believe the behaviour of other people is caused more by their motivation and ability than by factors beyond their control. 
E) we tend to believe that colleagues perform their jobs better than we perform our job.

Question 2

According to the perceptual process model,what happens immediately after environmental stimuli are received by our senses?

Accepted Answer

A) We organize the information into categories. 
B) We form an attitude towards the source of the information. 
C) We engage in behaviours in response to the environmental stimuli. 
D) We filter the information through the selective attention process. 
E) We form attributions and other interpretations of the information. 
A) We organize the information into categories. 
B) We form an attitude towards the source of the information. 
C) We engage in behaviours in response to the environmental stimuli. 
D) We filter the information through the selective attention process. 
E) We form attributions and other interpretations of the information.

Question 3

In the Johari Window,disclosure of information to colleagues results in:

Accepted Answer

A) increasing our open area by reducing our blind areA. 
B) increasing our unknown area by reducing our hidden area. 
C) decreasing our open area by increasing our amount of feedback. 
D) increasing our open area by reducing our closed area. 
E) increasing our open area by reducing our hidden area. 
A) increasing our open area by reducing our blind areA. 
B) increasing our unknown area by reducing our hidden area. 
C) decreasing our open area by increasing our amount of feedback. 
D) increasing our open area by reducing our closed area. 
E) increasing our open area by reducing our hidden area.

Question 4

Mental models play an important role in sense-making,but they also make it difficult to see the world in different ways.

Accepted Answer

A) True 
 B)False

Question 5

When Green Corp.recently acquired Orange Corp. ,employees in each company began to privately complain about the behaviour and performance of employees at the other organization.For example,Orange employees would claim that Green employees lacked customer service skills;whereas Green employees claimed that they were more responsive to customer needs.Employees would also label each other by their former colour ('She's a Greenie').This incident mainly describes which of the following concepts?

Accepted Answer

A) Social identity theory 
B) Self- enhancement 
C) Corporate identification theory 
D) Disagreeableness trait 
E) None of the choices 
A) Social identity theory 
B) Self- enhancement 
C) Corporate identification theory 
D) Disagreeableness trait 
E) None of the choices

Question 6

Which of the following is the first step in self-fulfilling prophecy?

Accepted Answer

A) Employee behaves in a way consistent with the supervisor's expectations. 
B) Supervisor treats the employee in a manner consistent with the supervisor's expectations. 
C) Supervisor forms an incorrect impression of the employee. 
D) Supervisor attributes employee's good performance to external causes. 
E) Employee demonstrates his or her true abilities to the supervisor. 
A) Employee behaves in a way consistent with the supervisor's expectations. 
B) Supervisor treats the employee in a manner consistent with the supervisor's expectations. 
C) Supervisor forms an incorrect impression of the employee. 
D) Supervisor attributes employee's good performance to external causes. 
E) Employee demonstrates his or her true abilities to the supervisor.

Question 7

Self-serving bias is associated with which perceptual process?

Accepted Answer

A) Attribution theory 
B) Halo effect 
C) Social identity theory 
D) Stereotyping 
E) Self-fulfilling prophecy 
A) Attribution theory 
B) Halo effect 
C) Social identity theory 
D) Stereotyping 
E) Self-fulfilling prophecy

Question 8

Diversity awareness programs mainly educate employees about the value of diversity and the problems with stereotyping.

Accepted Answer

A) True 
 B)False

Question 9

A better knowledge of ____________ is essential in order to develop a global mindset.

Accepted Answer

A) economics 
B) accounting 
C) politics 
D) people and cultures 
E) psychology 
A) economics 
B) accounting 
C) politics 
D) people and cultures 
E) psychology

Question 10

Self-concept clarity becomes more confused as we get older.

Accepted Answer

A) True 
 B)False

Question 11

Engaging in self-fulfilling prophecy can improve organizational effectiveness:

Accepted Answer

A) Self-fulfilling prophecy is a perceptual bias that always makes organizations less effective. 
B) whenever and wherever it exists in organizational settings. 
C) when supervisors demonstrate their hope and optimism in each employee's potential. 
D) when supervisors also use stereotyping to determine the employee's potential performance. 
E) only when supervisors have a self-serving bias. 
A) Self-fulfilling prophecy is a perceptual bias that always makes organizations less effective. 
B) whenever and wherever it exists in organizational settings. 
C) when supervisors demonstrate their hope and optimism in each employee's potential. 
D) when supervisors also use stereotyping to determine the employee's potential performance. 
E) only when supervisors have a self-serving bias.

Question 12

Systemic discrimination is often unintentional.

Accepted Answer

A) True 
 B)False

Question 13

Which process involves deciding whether an observed behaviour or event is largely caused by internal or external factors?

Accepted Answer

A) Attribution 
B) Social identity 
C) Selective attention 
D) Personality 
E) Self-fulfilling prophecy 
A) Attribution 
B) Social identity 
C) Selective attention 
D) Personality 
E) Self-fulfilling prophecy

Question 14

The contact hypothesis states that:

Accepted Answer

A) our tendency to stereotype people increases with our frequency of contact with them. 
B) we are more likely to make an internal attribution of someone's behaviour when we have more contact with that person. 
C) social identity theory only applies to people who have personal contact with the groups to whom they identify. 
D) we are less likely to stereotype someone as we have more interaction with him/her. 
E) self-fulfilling prophecy occurs only when the target individual does not personally meet the person making the prophecy. 
A) our tendency to stereotype people increases with our frequency of contact with them. 
B) we are more likely to make an internal attribution of someone's behaviour when we have more contact with that person. 
C) social identity theory only applies to people who have personal contact with the groups to whom they identify. 
D) we are less likely to stereotype someone as we have more interaction with him/her. 
E) self-fulfilling prophecy occurs only when the target individual does not personally meet the person making the prophecy.

Question 15

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

Accepted Answer

A) Attribution 
B) Stereotyping 
C) Projection 
D) Selective attention 
E) Self-fulfilling prophecy 
A) Attribution 
B) Stereotyping 
C) Projection 
D) Selective attention 
E) Self-fulfilling prophecy

Question 16

Which of the following is an example of selective attention?

Accepted Answer

A) You notice that two employees are arguing in the company's quiet library. 
B) You conclude that the person near the cash register is a sales clerk. 
C) You assume that an employee is lazy because she works in a department with lazy people. 
D) All of the answers are correct. 
E) None of the answers apply. 
A) You notice that two employees are arguing in the company's quiet library. 
B) You conclude that the person near the cash register is a sales clerk. 
C) You assume that an employee is lazy because she works in a department with lazy people. 
D) All of the answers are correct. 
E) None of the answers apply.

Question 17

A person's expectations make them more sensitive to incoming information,but also less sensitive to unexpected information.

Accepted Answer

A) True 
 B)False

Question 18

Mental models cause us to:

Accepted Answer

A) perceive events as though people are acting on a theatrical stage. 
B) select and organize stimuli in ways that are consistent with our broad world views. 
C) believe the behaviour of others is caused more by their ability or motivation than the situation. 
D) perceive ourselves as members of several groups that are different from people in other groups. 
E) change our personality whenever we develop new mental models. 
A) perceive events as though people are acting on a theatrical stage. 
B) select and organize stimuli in ways that are consistent with our broad world views. 
C) believe the behaviour of others is caused more by their ability or motivation than the situation. 
D) perceive ourselves as members of several groups that are different from people in other groups. 
E) change our personality whenever we develop new mental models.

Question 19

Social identity is also called external self-concept.

Accepted Answer

A) True 
 B)False

Question 20

Suppose that Jamie,your supervisor,makes a fundamental attribution error when evaluating your job performance.Which of the following is most likely to occur?

Accepted Answer

A) Jamie would tend to give you a lower appraisal rating because she thinks your good performance is due mainly to her effective leadership over you. 
B) Jamie will tend to rate you high or low on all performance dimensions based mainly on her overall impression of you. 
C) Jamie would tend to give you a higher appraisal rating because she thinks your performance is due to ability and motivation rather than external conditions (such as helpful colleagues). 
D) Jamie will likely rate you based on her initial impression of your potential ability. 
E) Performance evaluation decisions are unaffected by attribution errors. 
A) Jamie would tend to give you a lower appraisal rating because she thinks your good performance is due mainly to her effective leadership over you. 
B) Jamie will tend to rate you high or low on all performance dimensions based mainly on her overall impression of you. 
C) Jamie would tend to give you a higher appraisal rating because she thinks your performance is due to ability and motivation rather than external conditions (such as helpful colleagues). 
D) Jamie will likely rate you based on her initial impression of your potential ability. 
E) Performance evaluation decisions are unaffected by attribution errors.

According to the fundamental attribution error:

According to the perceptual process model,what happens immediately after environmental stimuli are received by our senses?

In the Johari Window,disclosure of information to colleagues results in:

Mental models play an important role in sense-making,but they also make it difficult to see the world in different ways.

Which of the following is the first step in self-fulfilling prophecy?

Self-serving bias is associated with which perceptual process?

Diversity awareness programs mainly educate employees about the value of diversity and the problems with stereotyping.

A better knowledge of ____________ is essential in order to develop a global mindset.

Self-concept clarity becomes more confused as we get older.

Engaging in self-fulfilling prophecy can improve organizational effectiveness:

Systemic discrimination is often unintentional.

Which process involves deciding whether an observed behaviour or event is largely caused by internal or external factors?

The contact hypothesis states that:

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

Which of the following is an example of selective attention?

A person's expectations make them more sensitive to incoming information,but also less sensitive to unexpected information.

Mental models cause us to:

Social identity is also called external self-concept.

Suppose that Jamie,your supervisor,makes a fundamental attribution error when evaluating your job performance.Which of the following is most likely to occur?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 3: Perceiving Ourselves and Others in Organizations

According to the fundamental attribution error:

According to the perceptual process model,what happens immediately after environmental stimuli are received by our senses?

In the Johari Window,disclosure of information to colleagues results in:

Mental models play an important role in sense-making,but they also make it difficult to see the world in different ways.

Which of the following is the first step in self-fulfilling prophecy?

Self-serving bias is associated with which perceptual process?

Diversity awareness programs mainly educate employees about the value of diversity and the problems with stereotyping.

A better knowledge of ____________ is essential in order to develop a global mindset.

Self-concept clarity becomes more confused as we get older.

Engaging in self-fulfilling prophecy can improve organizational effectiveness:

Systemic discrimination is often unintentional.

Which process involves deciding whether an observed behaviour or event is largely caused by internal or external factors?

The contact hypothesis states that:

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

Which of the following is an example of selective attention?

A person's expectations make them more sensitive to incoming information,but also less sensitive to unexpected information.

Mental models cause us to:

Social identity is also called external self-concept.

Suppose that Jamie,your supervisor,makes a fundamental attribution error when evaluating your job performance.Which of the following is most likely to occur?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters