Exam 3: Perceiving Ourselves and Others in Organizations

Several errors were reported by customers who submitted their film for processing.Jasmine,who owns these stores,discovered that the errors seemed to occur when a particular new employee operated the film-processing machine.The new employee claimed that the machine wasn't working properly,so Jasmine investigated further.She learned that these processing errors did not occur while other people operated the machine.Also,when the new employee worked one day at another store,the same film-processing errors occurred.What perception will Jasmine likely develop from this information?

Companies can try to break out of their existing mental models by:

People function better when their _________ has many elements that are compatible with each other and relatively clear.

Adopting a global mindset can be a detriment for companies wishing to forge better relationships at the local level.

The greatest concern about stereotyping is that it can lead to:

For the most part the stereotyping process is hardwired in our brain cells.

Which of the following explains what happens when supervisors develop a high-expectancy self-fulfilling prophecy of a new employee's job performance?

Self-enhancement can result in bad decisions.

Which of the following is NOT explicitly identified in the Johari Window?

Selective attention occurs after incoming information is organized and interpreted.

A perceptual error in which we tend to believe that other people hold the same beliefs and attitudes that we do,refers to:

In most work situations,employees perform better when they have:

Sue habitually talks badly about her supervisors.Whenever colleagues warn that she should refrain from expressing such negative opinions,Sue replies that,everyone believes the same thing about the supervisor.Which perceptual error does Sue seems to be experiencing?

A supervisor's negative self-fulfilling prophecy of an employee is more likely to influence that employee's behaviour and performance when:

Attribution theory mainly explains the selective attention process.

________ is the process of filtering information received by our senses.

A person's belief that he or she has the ability,motivation,correct role perceptions,and favourable situation to complete a task successfully is called:

Some of the knowledge required to develop a global mindset can be acquired through diversity training,instead of work experience.

Comment on the accuracy of the following statement: 'We would work more effectively in organizational settings if we could avoid the process of stereotyping.'

Sending teams of employees on social responsibility missions in developing countries is a way to accelerate global mindset development.