Question 1

Briefly describe the five interpersonal conflict handling styles.

Accepted Answer

The various interpersonal conflict handl

Question 2

Task conflict is also called constructive conflict.

Accepted Answer

A) True 
 B)False

Question 3

Emotional intelligence helps employees to avoid transforming task conflict into relationship conflict.

Accepted Answer

A) True 
 B)False

Question 4

Gender has a weak influence on conflict management style.

Accepted Answer

A) True 
 B)False

Question 5

Reducing conflict by reducing differentiation should occur only after communication and understanding have improved.

Accepted Answer

A) True 
 B)False

Question 6

Many negotiation situations are not zero-sum,winner-take-all problems.

Accepted Answer

A) True 
 B)False

Question 7

According to the literature on organizational conflict,task conflict:

Accepted Answer

A) is a positive form of conflict in organizations. 
B) is one of the most common outcomes of conflict. 
C) is the only conflict management style that has high assertiveness and low cooperativeness. 
D) is the main source of conflict in organizations. 
E) should never be used as a conflict management strategy. 
A) is a positive form of conflict in organizations. 
B) is one of the most common outcomes of conflict. 
C) is the only conflict management style that has high assertiveness and low cooperativeness. 
D) is the main source of conflict in organizations. 
E) should never be used as a conflict management strategy.

Question 8

Incompatible goals,differentiation,and ambiguous rules are:

Accepted Answer

A) indicators of effectiveness in third-party conflict resolution. 
B) situational influences on negotiations. 
C) sources of potential conflict. 
D) strategies used in the inquisition approach to third-party conflict resolution. 
E) None of these are correct. 
A) indicators of effectiveness in third-party conflict resolution. 
B) situational influences on negotiations. 
C) sources of potential conflict. 
D) strategies used in the inquisition approach to third-party conflict resolution. 
E) None of these are correct.

Question 9

Maintenance employees and drivers at ABC Bus Company were constantly bickering with each other.However,the conflict subsided when another bus company opened for business to compete with ABC,and ABC executives warned employees that the competitor could force lay-offs at ABC if productivity and customer service didn't improve.Which of the following conflict management strategies was operating here?

Accepted Answer

A) The company clarified rules and procedures. 
B) The company reduced interdependence between the parties. 
C) The company reduced differentiation between the parties. 
D) The company introduced superordinate goals for both parties. 
E) The company helped the parties to understand each other better. 
A) The company clarified rules and procedures. 
B) The company reduced interdependence between the parties. 
C) The company reduced differentiation between the parties. 
D) The company introduced superordinate goals for both parties. 
E) The company helped the parties to understand each other better.

Question 10

One approach to build trust in negotiations is to discover common backgrounds and interests.

Accepted Answer

A) True 
 B)False

Question 11

Most of us experience some degree of relationship conflict whenever we are engaged in constructive debate.

Accepted Answer

A) True 
 B)False

Question 12

Two business units operate out of different buildings in a large city.They offer distinct products to customers and have their own budgets.However,they must share training facilities located at headquarters,also located in the city.This often creates conflict because both business units tend to want the training facilities at the same time.Describe the source(s)of conflict that are apparent in this situation and describe two potential solutions that would minimize this conflict.

Accepted Answer

Students should immediately note that th

Question 13

The five interpersonal conflict management styles are distinguished by their level of animosity with the other party.

Accepted Answer

A) True 
 B)False

Question 14

Inquisition is the most effective third-party conflict resolution method for managers in organizational settings.

Accepted Answer

A) True 
 B)False

Question 15

Mergers and acquisitions tend to increase conflict due to different values and beliefs.

Accepted Answer

A) True 
 B)False

Question 16

Relationship conflict refers to conflict between individuals,whereas task conflict refers to conflict between departments and organizations.

Accepted Answer

A) True 
 B)False

Question 17

Mediation has a high level of process control but a low level of decision control.

Accepted Answer

A) True 
 B)False

Question 18

The yielding conflict management style is preferred when both parties have equal power and enough trust to share information.

Accepted Answer

A) True 
 B)False

Question 19

In organizational conflict,scarce resources are typically identified as:

Accepted Answer

A) a source of conflict. 
B) a form of task interdependence. 
C) a third-party conflict resolution strategy. 
D) a form of differentiation. 
E) Scarce resources are unrelated to any part of organizational conflict. 
A) a source of conflict. 
B) a form of task interdependence. 
C) a third-party conflict resolution strategy. 
D) a form of differentiation. 
E) Scarce resources are unrelated to any part of organizational conflict.

Question 20

For everyday disputes between two employees,managers should use ______ as a third-party intervention.

Accepted Answer

A) inquisition 
B) mediation 
C) arbitration 
D) retaliation 
E) negotiation 
A) inquisition 
B) mediation 
C) arbitration 
D) retaliation 
E) negotiation

Briefly describe the five interpersonal conflict handling styles.

Task conflict is also called constructive conflict.

Emotional intelligence helps employees to avoid transforming task conflict into relationship conflict.

Gender has a weak influence on conflict management style.

Reducing conflict by reducing differentiation should occur only after communication and understanding have improved.

Many negotiation situations are not zero-sum,winner-take-all problems.

According to the literature on organizational conflict,task conflict:

Incompatible goals,differentiation,and ambiguous rules are:

One approach to build trust in negotiations is to discover common backgrounds and interests.

Most of us experience some degree of relationship conflict whenever we are engaged in constructive debate.

The five interpersonal conflict management styles are distinguished by their level of animosity with the other party.

Inquisition is the most effective third-party conflict resolution method for managers in organizational settings.

Mergers and acquisitions tend to increase conflict due to different values and beliefs.

Relationship conflict refers to conflict between individuals,whereas task conflict refers to conflict between departments and organizations.

Mediation has a high level of process control but a low level of decision control.

The yielding conflict management style is preferred when both parties have equal power and enough trust to share information.

In organizational conflict,scarce resources are typically identified as:

For everyday disputes between two employees,managers should use ______ as a third-party intervention.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace Revised

Briefly describe the five interpersonal conflict handling styles.

Task conflict is also called constructive conflict.

Emotional intelligence helps employees to avoid transforming task conflict into relationship conflict.

Gender has a weak influence on conflict management style.

Reducing conflict by reducing differentiation should occur only after communication and understanding have improved.

Many negotiation situations are not zero-sum,winner-take-all problems.

According to the literature on organizational conflict,task conflict:

Incompatible goals,differentiation,and ambiguous rules are:

One approach to build trust in negotiations is to discover common backgrounds and interests.

Most of us experience some degree of relationship conflict whenever we are engaged in constructive debate.

The five interpersonal conflict management styles are distinguished by their level of animosity with the other party.

Inquisition is the most effective third-party conflict resolution method for managers in organizational settings.

Mergers and acquisitions tend to increase conflict due to different values and beliefs.

Relationship conflict refers to conflict between individuals,whereas task conflict refers to conflict between departments and organizations.

Mediation has a high level of process control but a low level of decision control.

The yielding conflict management style is preferred when both parties have equal power and enough trust to share information.

In organizational conflict,scarce resources are typically identified as:

For everyday disputes between two employees,managers should use ______ as a third-party intervention.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters