A) is a form of "exploding offer." B) is a term representing one party's target point. C) represents the estimated cost of walking away from the negotiations. D) is the difference between one party's resistance point and the opponent's target point. E) None of these statements are correct. A) is a form of "exploding offer." B) is a term representing one party's target point. C) represents the estimated cost of walking away from the negotiations. D) is the difference between one party's resistance point and the opponent's target point. E) None of these statements are correct.

A) is the opposite of task-related conflict. B) encourages participants to re-examine their basic assumptions about a problem and its possible solution. C) is one of the dysfunctional outcomes of conflict. D) is the most common outcome of arbitration. E) sometimes replaces manifest conflict in the conflict process. A) is the opposite of task-related conflict. B) encourages participants to re-examine their basic assumptions about a problem and its possible solution. C) is one of the dysfunctional outcomes of conflict. D) is the most common outcome of arbitration. E) sometimes replaces manifest conflict in the conflict process.

Exam 11: Conflict and Negotiation in the Workplace Revised

A Dean tells a faculty member,"I don't care what the collective agreement states about your right to negotiate a workload with me,I'm the Dean,and I make the decisions about who is assigned what work and how much." According to your text,this is an example of which approach for resolving conflict?

(Multiple Choice)

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Question 141

Salespeople at Widget Ltd.complain that they lose sales bonuses when the production department is out of stock of a particular item.This sometimes causes customers to buy elsewhere rather than wait for the next production run.Meanwhile,production employees complain that salespeople don't appreciate the need to minimize inventory costs,for which production staffs are rewarded.This is mainly an example of conflict due to:

(Multiple Choice)

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Question 142

Goals that the conflicting parties value and whose attainment requires the joint resources and effort of those parties are called supraordinate goals.

(True/False)

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Question 143

Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution.

(True/False)

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Question 144

A BATNA:

(Multiple Choice)

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Question 145

Conflict tends to escalate more with a win-lose than with a win-win orientation.

(True/False)

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Question 146

Task conflict:

(Multiple Choice)

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Question 147

Increasing inventories between sequential work units tends to reduce potential conflict by:

(Multiple Choice)

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Question 148

Conflict begins whenever both parties realize that they have opposing interests.

(True/False)

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Question 149

Conflict is more likely to occur between two departments with pooled interdependence than reciprocal interdependence.

(True/False)

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Question 150

Increasing the number of staff members in work units tends to reduce potential conflict by:

(Multiple Choice)

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Question 151

Which of the following is a third-party conflict resolution strategy with low process control and low outcome control?

(Multiple Choice)

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Question 152

Buffers tend to resolve conflict by reducing the level of interdependence between the conflicting parties.

(True/False)

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Question 153

Avoiding is usually the best interpersonal conflict management style when the issue is trivial to everyone involved.

(True/False)

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Question 154

The conflict process is really a series of episodes that potentially cycle into conflict escalation.

(True/False)

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Question 155

Two departmental managers are most likely to experience conflict with each other when their two departments have _______ interdependence.

(Multiple Choice)

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Question 156

The president of Creative Toys,Inc.read about cooperation in Japanese companies and has vowed to bring this same philosophy to the company.The goal is to avoid all conflict,so that employees would work cooperatively and be happier at Creative Toys.Discuss the merits and limitations of the president's policy.

(Essay)

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Question 157

Having a high BATNA provides considerable power in negotiation.

(True/False)

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Question 158

Researchers have discovered that expert negotiators ask more than twice as many questions as average negotiators.

(True/False)

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Question 159

Compared to those with an individualist value,employees with strong collectivist values tend to manage disagreements through:

(Multiple Choice)

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Question 160

Showing 141 - 160 of 180

A Dean tells a faculty member,"I don't care what the collective agreement states about your right to negotiate a workload with me,I'm the Dean,and I make the decisions about who is assigned what work and how much." According to your text,this is an example of which approach for resolving conflict?

Goals that the conflicting parties value and whose attainment requires the joint resources and effort of those parties are called supraordinate goals.

Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution.

A BATNA:

Conflict tends to escalate more with a win-lose than with a win-win orientation.

Task conflict:

Increasing inventories between sequential work units tends to reduce potential conflict by:

Conflict begins whenever both parties realize that they have opposing interests.

Conflict is more likely to occur between two departments with pooled interdependence than reciprocal interdependence.

Increasing the number of staff members in work units tends to reduce potential conflict by:

Which of the following is a third-party conflict resolution strategy with low process control and low outcome control?

Buffers tend to resolve conflict by reducing the level of interdependence between the conflicting parties.

Avoiding is usually the best interpersonal conflict management style when the issue is trivial to everyone involved.

The conflict process is really a series of episodes that potentially cycle into conflict escalation.

Two departmental managers are most likely to experience conflict with each other when their two departments have _______ interdependence.

Having a high BATNA provides considerable power in negotiation.

Researchers have discovered that expert negotiators ask more than twice as many questions as average negotiators.

Compared to those with an individualist value,employees with strong collectivist values tend to manage disagreements through:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

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