Exam 11: Conflict and Negotiation in the Workplace Revised

GlobalCo formed a task force consisting of eight employees from four culturally diverse countries who have not previously met.The task force must work closely together for a month to solve a troublesome customer problem.These employees have similar technical training,but they have different religious beliefs,different languages,and different standards of living.If these employees experience conflict,this conflict might be caused by:

According to your textbook,___________ breeds conflict in organizations.

It is possible to agree on a common goal yet still experience conflict due to differentiation.

Relationship conflict is also known as psychoemotional conflict.

Conflict is sometimes apparent by the style each side uses to resolve the conflict.

The current perspective on organizational conflict is that:

We negotiate whenever we cannot achieve our objectives single-handedly.

The conflict process model includes:

A win-win orientation exists when a person or team believes that:

The bargaining zone model illustrates:

Claiming value in negotiations involves:

According to the bargaining zone model,the target point is the team's realistic goal or expectation for a final agreement.

The view that all conflict in organizations is bad is over simplistic and incorrect.

Improving communication and understanding should occur:

Initial,target,and resistance represent three elements in:

It wasn't until the 1950s that conflict management experts such as Elton Mayo began to embrace the "optimal conflict" perspective.

The conflict escalation cycle:

Distributive situations occur when the parties' goals are linked,but not zero-sum,so that one person's goal achievement does not block the goal achievement of another.

The yielding conflict management style should be used:

An obvious way to reduce conflict is to increase resources.