Question 1

If conflict was eliminated,organizations would be more productive.

Accepted Answer

A) True 
 B)False

Question 2

Employees in engineering and marketing often disagree with each other,mainly because they hold divergent beliefs and attitudes due to their unique backgrounds,experiences,and training.The most apparent source of conflict here is:

Accepted Answer

A) task interdependence. 
B) differentiation. 
C) goal incompatibility. 
D) scarce resources. 
E) ambiguity. 
A) task interdependence. 
B) differentiation. 
C) goal incompatibility. 
D) scarce resources. 
E) ambiguity.

Question 3

If the parties cannot resolve their differences through direct dialogue and negotiation,the process that seems to work best is to:

Accepted Answer

A) go to court seeking damages. 
B) arbitrate the dispute. 
C) involve a mediator. 
D) rely on inquisition. 
E) try to bury the problem. 
A) go to court seeking damages. 
B) arbitrate the dispute. 
C) involve a mediator. 
D) rely on inquisition. 
E) try to bury the problem.

Question 4

Which of the following is a major benefit of moderate conflict in organizations?

Accepted Answer

A) Reduces attrition in the organization. 
B) Energizes people to debate issues and evaluate alternatives more thoroughly. 
C) Increases information sharing. 
D) Reduces stress and job dissatisfaction among employees. 
E) Regenerates employee ranks,since those who cannot manage conflict effectively tend to leave the organization and are replaced with more effective staff. 
A) Reduces attrition in the organization. 
B) Energizes people to debate issues and evaluate alternatives more thoroughly. 
C) Increases information sharing. 
D) Reduces stress and job dissatisfaction among employees. 
E) Regenerates employee ranks,since those who cannot manage conflict effectively tend to leave the organization and are replaced with more effective staff.

Question 5

The yielding conflict management style can produce more conflict rather than it resolves.

Accepted Answer

A) True 
 B)False

Question 6

Distributive and integrative are two types of negotiations.

Accepted Answer

A) True 
 B)False

Question 7

Task conflict exists:

Accepted Answer

A) when the conflict is viewed as a personal attack on each person in the relationship. 
B) when an employee disagrees with,and loses respect for,his or her supervisor. 
C) when the conflict is emotionally charged. 
D) when all of these exist. 
E) when none of these exist. 
A) when the conflict is viewed as a personal attack on each person in the relationship. 
B) when an employee disagrees with,and loses respect for,his or her supervisor. 
C) when the conflict is emotionally charged. 
D) when all of these exist. 
E) when none of these exist.

Question 8

Task conflict helps people to recognize problems,identify a variety of solutions,and better understand the issues involved.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following best describes relationship conflict?

Accepted Answer

A) One party perceives that another party might oppose its interests. 
B) The conflict is between two individuals rather than departments or organizations. 
C) The conflict episodes are viewed as personal attacks,rather than attempts to resolve the problem. 
D) Two people adopt a win-win rather than a win-lose orientation. 
E) None of these describe relationship conflict. 
A) One party perceives that another party might oppose its interests. 
B) The conflict is between two individuals rather than departments or organizations. 
C) The conflict episodes are viewed as personal attacks,rather than attempts to resolve the problem. 
D) Two people adopt a win-win rather than a win-lose orientation. 
E) None of these describe relationship conflict.

Question 10

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

Accepted Answer

A) politics. 
B) conflict. 
C) negotiation. 
D) dialogue. 
E) negative delusion. 
A) politics. 
B) conflict. 
C) negotiation. 
D) dialogue. 
E) negative delusion.

Question 11

Which of the following interpersonal conflict management styles has some degree of win-lose orientation?

Accepted Answer

A) Forcing 
B) Yielding 
C) Avoiding 
D) All of these have some degree of win-lose orientation. 
E) None of these have any degree of win-lose orientation. 
A) Forcing 
B) Yielding 
C) Avoiding 
D) All of these have some degree of win-lose orientation. 
E) None of these have any degree of win-lose orientation.

Question 12

A major game software firm experienced conflict between the young Internet-savvy employees who designed the games and the older computer-illiterate executives who ran the company.The company hired coordinators who could work with the executives but were computer literate and therefore respected by the development staff members.By hiring these coordinators as liaisons between the executives and employees,the company would:

Accepted Answer

A) increase conflict between developers and executives by reducing communication. 
B) reduce conflict by clarifying rules and procedures. 
C) increase conflict by increasing task interdependence. 
D) reduce conflict by creating superordinate goals. 
E) reduce conflict by using integrators. 
A) increase conflict between developers and executives by reducing communication. 
B) reduce conflict by clarifying rules and procedures. 
C) increase conflict by increasing task interdependence. 
D) reduce conflict by creating superordinate goals. 
E) reduce conflict by using integrators.

Question 13

NewTel is a telephone company with a policy of filling positions through promotions rather than hiring from outside.Until recently,the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas.Consequently,almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions.There is increasing pressure on NewTel to become more marketing and service oriented,so four people were hired one year ago from consumer products and retail firms to fill new senior executive positions in marketing and service management.The external hires were necessary because employees were not sufficiently qualified.Now there are signs of tension among senior executives,particularly during budget deliberations where there is limited discretionary spending on new corporate activities.The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment.Explain why conflict has occurred among senior executives at NewTel.

Accepted Answer

This incident is an example of conflict

Question 14

Relationship conflict usually causes people to:

Accepted Answer

A) use logical analysis to resolve the conflict. 
B) reduce communication and information sharing with the other party. 
C) rethink their assumptions and beliefs about the issue that is the source of conflict. 
D) Do all of these. 
E) None of these are correct. 
A) use logical analysis to resolve the conflict. 
B) reduce communication and information sharing with the other party. 
C) rethink their assumptions and beliefs about the issue that is the source of conflict. 
D) Do all of these. 
E) None of these are correct.

Question 15

Employees at a specialty steel company are divided into the 'hot end' and the 'cold end' of the production process.The hot end forms the steel rods that make their way down the line to the cold end,where they are packed for shipment to clients.Employees at the cold end are primarily responsible for quality control because they are the last ones to see the product before it leaves the plant.Their performance is measured by an index of customer complaints and returns,so they are motivated to reject any rods that don't meet quality standards.But employees at the hot end of the production line earn bonuses based on their output and rejection rate.The fewer rods rejected by employees at the cold end,the fatter the bonuses of employees at the hot end.This creates conflict between the hot-end and cold-end employees.Hot-end employees complain that their cold-end colleagues are too fussy about product quality.Cold-end employees don't like the hot-end employees questioning their quality control decisions.Discuss the source(s)of conflict in this situation and recommend a solution to this conflict.

Accepted Answer

This incident illustrates the effects of

Question 16

The compromising conflict management style involves searching for a middle ground.

Accepted Answer

A) True 
 B)False

Question 17

Poor communication skills partly explain why conflict occurs in the workplace.

Accepted Answer

A) True 
 B)False

Question 18

According to research,expert negotiators tend to make fewer counterproposals than ordinary negotiators.

Accepted Answer

A) True 
 B)False

Question 19

Moderate levels of conflict produce improved decision making.

Accepted Answer

A) True 
 B)False

Question 20

Why should leaders of culturally diverse teams be more mindful about which conflict handling style they use?

Accepted Answer

An increasingly diverse workforce requir

If conflict was eliminated,organizations would be more productive.

Employees in engineering and marketing often disagree with each other,mainly because they hold divergent beliefs and attitudes due to their unique backgrounds,experiences,and training.The most apparent source of conflict here is:

If the parties cannot resolve their differences through direct dialogue and negotiation,the process that seems to work best is to:

Which of the following is a major benefit of moderate conflict in organizations?

The yielding conflict management style can produce more conflict rather than it resolves.

Distributive and integrative are two types of negotiations.

Task conflict exists:

Task conflict helps people to recognize problems,identify a variety of solutions,and better understand the issues involved.

Which of the following best describes relationship conflict?

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

Which of the following interpersonal conflict management styles has some degree of win-lose orientation?

Relationship conflict usually causes people to:

The compromising conflict management style involves searching for a middle ground.

Poor communication skills partly explain why conflict occurs in the workplace.

According to research,expert negotiators tend to make fewer counterproposals than ordinary negotiators.

Moderate levels of conflict produce improved decision making.

Why should leaders of culturally diverse teams be more mindful about which conflict handling style they use?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace Revised

If conflict was eliminated,organizations would be more productive.

Employees in engineering and marketing often disagree with each other,mainly because they hold divergent beliefs and attitudes due to their unique backgrounds,experiences,and training.The most apparent source of conflict here is:

If the parties cannot resolve their differences through direct dialogue and negotiation,the process that seems to work best is to:

Which of the following is a major benefit of moderate conflict in organizations?

The yielding conflict management style can produce more conflict rather than it resolves.

Distributive and integrative are two types of negotiations.

Task conflict exists:

Task conflict helps people to recognize problems,identify a variety of solutions,and better understand the issues involved.

Which of the following best describes relationship conflict?

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

Which of the following interpersonal conflict management styles has some degree of win-lose orientation?

Relationship conflict usually causes people to:

The compromising conflict management style involves searching for a middle ground.

Poor communication skills partly explain why conflict occurs in the workplace.

According to research,expert negotiators tend to make fewer counterproposals than ordinary negotiators.

Moderate levels of conflict produce improved decision making.

Why should leaders of culturally diverse teams be more mindful about which conflict handling style they use?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters