Question 1

Which of the following sources of conflict is typically associated with mergers and acquisitions?

Accepted Answer

A) Task interdependence 
B) Differentiation 
C) Goal incompatibility 
D) Scarce resources 
E) Ambiguity 
A) Task interdependence 
B) Differentiation 
C) Goal incompatibility 
D) Scarce resources 
E) Ambiguity

Question 2

Conflict begins when two parties experience manifest conflict.

Accepted Answer

A) True 
 B)False

Question 3

The modern perspective on conflict is that an "optimal level" exists which is beneficial to the organization.

Accepted Answer

A) True 
 B)False

Question 4

Comment on the accuracy of the following statement: 'Negotiators tend to bargain more effectively if they don't make concessions.'

Accepted Answer

In its extreme form,this statement is fa

Question 5

Almost every day,supervisors must help employees resolve conflicts with other employees.Which third-party conflict resolution strategy do supervisors use most often,and why do they tend to prefer this style? Also identify one third-party intervention that managers should apply in everyday disputes and explain why that strategy should be used most often.

Accepted Answer

Research suggests that people in positio

Question 6

Some team norms encourage tactics that diffuse relationship conflict when it first appears.

Accepted Answer

A) True 
 B)False

Question 7

The bargaining zone model of negotiations describes the best physical zone in which negotiations should occur.

Accepted Answer

A) True 
 B)False

Question 8

A person's preferred conflict management style tends to depend partly on that individual's cultural values.

Accepted Answer

A) True 
 B)False

Question 9

Communication is a potential source of conflict because:

Accepted Answer

A) communication leads to misunderstanding. 
B) ineffective communication often leads to an escalation in the conflict cycle. 
C) perceptions of conflict reduce a person's motivation to communicate in the future. 
D) All of these. 
E) ineffective communication often leads to an escalation in the conflict cycle and perceptions of conflict reduce a person's motivation to communicate in the futurE. 
A) communication leads to misunderstanding. 
B) ineffective communication often leads to an escalation in the conflict cycle. 
C) perceptions of conflict reduce a person's motivation to communicate in the future. 
D) All of these. 
E) ineffective communication often leads to an escalation in the conflict cycle and perceptions of conflict reduce a person's motivation to communicate in the futurE.

Question 10

Arbitration has a high level of process control but a low level of decision control.

Accepted Answer

A) True 
 B)False

Question 11

The problem-solving interpersonal style of conflict has:

Accepted Answer

A) high assertiveness and low cooperativeness. 
B) high assertiveness and high cooperativeness. 
C) low assertiveness and high cooperativeness. 
D) low assertiveness and low cooperativeness. 
E) medium assertiveness and medium cooperativeness. 
A) high assertiveness and low cooperativeness. 
B) high assertiveness and high cooperativeness. 
C) low assertiveness and high cooperativeness. 
D) low assertiveness and low cooperativeness. 
E) medium assertiveness and medium cooperativeness.

Question 12

In the conflict process,what immediately follows conflict perceptions and emotions?

Accepted Answer

A) Sources of conflict 
B) Manifest conflict 
C) Conflict outcomes 
D) Conflict management 
E) Both conflict outcomes and conflict management immediately follow conflict perceptions and emotions. 
A) Sources of conflict 
B) Manifest conflict 
C) Conflict outcomes 
D) Conflict management 
E) Both conflict outcomes and conflict management immediately follow conflict perceptions and emotions.

Question 13

In one survey more than 50 percent of employees in Germany complained that conflict was consuming their workday.

Accepted Answer

A) True 
 B)False

Question 14

The best alternative to a negotiated agreement (BATNA)helps estimate your opponent's power in the negotiations because it represents the estimated cost if you walk away from the relationship.

Accepted Answer

A) True 
 B)False

Question 15

Which conflict management style may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies?

Accepted Answer

A) Forcing 
B) Passive-aggressive 
C) Avoiding 
D) Problem-solving 
E) Compromising 
A) Forcing 
B) Passive-aggressive 
C) Avoiding 
D) Problem-solving 
E) Compromising

Question 16

A few years ago,a clothing manufacturer was expanding rapidly,so the CEO hired several executives from large corporations.Unfortunately,the new executives clashed with the current executives regarding business strategy.The CEO explained: 'We ended up with an old team and a new team and they weren't on the same wavelength.' Identify the source(s)of conflict in this situation and identify two strategies to minimize this conflict in the future.

Accepted Answer

This question is a condensed version of

Question 17

The more an issue is tied to our self-concept,the higher the chances that task conflict will degenerate into relationship conflict.

Accepted Answer

A) True 
 B)False

Question 18

The preference for arbitration or mediation in work disputes partly depends on cross-cultural values.

Accepted Answer

A) True 
 B)False

Question 19

Integrators reduce conflicts by reducing the frequency of direct interaction among work units with diverse goals and perspectives.

Accepted Answer

A) True 
 B)False

Question 20

The bargaining zone model states that:

Accepted Answer

A) the physical space around the negotiations affects the negotiation outcome. 
B) the negotiation process moves each party along a continuum with an area of potential overlap. 
C) the best negotiations occur in a neutral territory. 
D) negotiators must try to move the other party from a win-lose orientation towards a win-win orientation. 
E) win-lose negotiations typically begin by each party communicating its resistance point. 
A) the physical space around the negotiations affects the negotiation outcome. 
B) the negotiation process moves each party along a continuum with an area of potential overlap. 
C) the best negotiations occur in a neutral territory. 
D) negotiators must try to move the other party from a win-lose orientation towards a win-win orientation. 
E) win-lose negotiations typically begin by each party communicating its resistance point.

Which of the following sources of conflict is typically associated with mergers and acquisitions?

Conflict begins when two parties experience manifest conflict.

The modern perspective on conflict is that an "optimal level" exists which is beneficial to the organization.

Comment on the accuracy of the following statement: 'Negotiators tend to bargain more effectively if they don't make concessions.'

Some team norms encourage tactics that diffuse relationship conflict when it first appears.

The bargaining zone model of negotiations describes the best physical zone in which negotiations should occur.

A person's preferred conflict management style tends to depend partly on that individual's cultural values.

Communication is a potential source of conflict because:

Arbitration has a high level of process control but a low level of decision control.

The problem-solving interpersonal style of conflict has:

In the conflict process,what immediately follows conflict perceptions and emotions?

In one survey more than 50 percent of employees in Germany complained that conflict was consuming their workday.

The best alternative to a negotiated agreement (BATNA)helps estimate your opponent's power in the negotiations because it represents the estimated cost if you walk away from the relationship.

Which conflict management style may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies?

The more an issue is tied to our self-concept,the higher the chances that task conflict will degenerate into relationship conflict.

The preference for arbitration or mediation in work disputes partly depends on cross-cultural values.

Integrators reduce conflicts by reducing the frequency of direct interaction among work units with diverse goals and perspectives.

The bargaining zone model states that:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

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Exam 11: Conflict and Negotiation in the Workplace Revised

Which of the following sources of conflict is typically associated with mergers and acquisitions?

Conflict begins when two parties experience manifest conflict.

The modern perspective on conflict is that an "optimal level" exists which is beneficial to the organization.

Comment on the accuracy of the following statement: 'Negotiators tend to bargain more effectively if they don't make concessions.'

Some team norms encourage tactics that diffuse relationship conflict when it first appears.

The bargaining zone model of negotiations describes the best physical zone in which negotiations should occur.

A person's preferred conflict management style tends to depend partly on that individual's cultural values.

Communication is a potential source of conflict because:

Arbitration has a high level of process control but a low level of decision control.

The problem-solving interpersonal style of conflict has:

In the conflict process,what immediately follows conflict perceptions and emotions?

In one survey more than 50 percent of employees in Germany complained that conflict was consuming their workday.

The best alternative to a negotiated agreement (BATNA)helps estimate your opponent's power in the negotiations because it represents the estimated cost if you walk away from the relationship.

Which conflict management style may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies?

The more an issue is tied to our self-concept,the higher the chances that task conflict will degenerate into relationship conflict.

The preference for arbitration or mediation in work disputes partly depends on cross-cultural values.

Integrators reduce conflicts by reducing the frequency of direct interaction among work units with diverse goals and perspectives.

The bargaining zone model states that:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters