Exam 11: Conflict and Negotiation in the Workplace Revised

Conflict is more likely to occur when two people or departments are governed by programmed decision rules.

Managers should arbitrate decisions when employees cannot resolve their differences alone.

A logical strategy for minimizing conflict due to different values and beliefs is to have employees move through different departments,regions and occupations of the company throughout their careers.

Organizational behaviour research is discovering that it is difficult to separate task conflict from relationship conflict.However,it is possible to minimize relationship conflict during task conflict episodes.Describe two strategies that would help a team of employees to reduce the level of relationship conflict while the team is engaging in task conflict.Your answer should also briefly explain why each strategy may be effective.

Deconstructive conflict is one of the more serious forms of relationship conflict.

The conflict process begins:

Collective bargaining between union and management,in order to hammer out a collective agreement,is a form of negotiation.

You have a high BATNA when:

Conflict occurs when one party perceives that its interests are being opposed or negatively affected by another party.

A large computer company was well known for the frequent debate among employees regarding various issues.Employees weren't afraid to disagree with their colleagues and to clearly argue their point.Although the discussions would sometimes get loud,employees never spoke angrily at each other and the discussants would always end the meeting in friendship.This computer company has many instances of:

Two team members who disagree over their work schedule approach their team leader to help resolve the conflict.Based on your knowledge of third-party conflict resolution,to avoid feelings of unfairness by the team member,the team leader should:

When people experience relationship conflict,they tend to increase their reliance on communication with the other party.

The union and management teams are under a deadline to conclude negotiations.Discuss two effects that time management will have on the negotiation process.

Developing more precise rules for the allocation of resources represents one of the two ways to increase conflict.

Conflict management styles are defined in terms of their:

Managers tend to rely most often on which of the following types of third-party intervention?

Direct communication minimizes conflict by:

The poor work ethic of Generation-X employees is one of the main sources of conflict in work organizations.

Negotiators implicitly or explicitly consider three bargaining positions,including:

Expert negotiators use less inflammatory language that might irritate one's counterpart.