Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

What are the four common characteristics of successful control systems? What are at least four barriers to a successful control system?

A variable budget does not allow the allocation of resources to vary in proportion with various levels of activity.

Which of the following is not a principle of Deming management?

Which of the following is part of Deming's PDCA cycle?

TQM is defined as a comprehensive approach dedicated to continuous _____.

At Panther Lighting Fixtures,employees were asked how the quality of its customer service could best be measured,and management then implemented a survey system based on the feedback.The company has overcome which of the following barriers to success of control systems?

In Deming's PDCA cycle,"D" stands for "do," which means to implement the change or make a small-scale test.

Managers can increase overall productivity by increasing the efficiency of all the following except _____.

Techniques for improving quality include all of the following except _____.

Ratio analysis is the practice of evaluating financial ratios to determine an organization's financial health.

An external audit is a verification of an organization's financial accounts and statements by the organization's own professional staff.

Which kind of organization is most likely to try to exert too much control?

Which of the following is a mechanism that contributes to a measurement-managed company's success?

ROI is a(n)_____.

The singular task of internal auditors is to verify that the organization,in preparing its financial statements,followed generally accepted accounting principles.

A budget that allocates resources on the basis of a single estimate of costs is called a(n)______ budget.

What are the two core principles of TQM? Explain the assumptions underlying each.

According to Kaplan and Norton,"_______ show the cause-and-effect links by which specific improvements create desired outcomes."

Explain the six areas of organizational control.

Strategy maps show the cause-and-effect links by which specific improvements create desired outcomes,such as objectives for revenue growth,targeted customer markets,the role of excellence and innovation in products.