Question 1

What are the three principal sources of conflict?

Accepted Answer

The three principal types of c

Question 2

During the storming stage,the leader of a team should allow members the empowerment they need to concentrate on solving problems and completing the assigned task.

Accepted Answer

A) True 
 B)False

Question 3

Excessive conflict can erode organizational performance because of political infighting,dissatisfaction,lack of teamwork,and turnover.

Accepted Answer

A) True 
 B)False

Question 4

The question the group is asking during the forming stage of group development is _____

Accepted Answer

A) "What's next?" 
B) "Why are we here?" 
C) "Can we do the job properly?" 
D) "Why are we fighting about who does what?" 
E) "Can we agree on roles and work as a team?" 
A) "What's next?" 
B) "Why are we here?" 
C) "Can we do the job properly?" 
D) "Why are we fighting about who does what?" 
E) "Can we agree on roles and work as a team?"

Question 5

The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ______ stage.

Accepted Answer

A) forming 
B) norming 
C) performing 
D) storming 
E) adjourning 
A) forming 
B) norming 
C) performing 
D) storming 
E) adjourning

Question 6

Which of the following is not a factor to help achieve team cohesiveness?

Accepted Answer

A) Assign a large team of 16 to 20. 
B) Encourage members' interaction and cooperation. 
C) Emphasize members' common characteristics. 
D) Ensure performance standards are clear,and regularly update members on team goals. 
E) Give each member a stake in the team's success,or a "piece of the action." 
A) Assign a large team of 16 to 20. 
B) Encourage members' interaction and cooperation. 
C) Emphasize members' common characteristics. 
D) Ensure performance standards are clear,and regularly update members on team goals. 
E) Give each member a stake in the team's success,or a "piece of the action."

Question 7

Which of the following is not considered an essential consideration in building a group into an effective team?

Accepted Answer

A) trust 
B) cohesiveness 
C) cooperation 
D) unanimity 
E) size 
A) trust 
B) cohesiveness 
C) cooperation 
D) unanimity 
E) size

Question 8

Which of the following is a disadvantage of smaller groups?

Accepted Answer

A) lower morale 
B) autocratic leadership 
C) unfair work distribution 
D) tendency to form cliques 
E) tendency to take unreasonable risk 
A) lower morale 
B) autocratic leadership 
C) unfair work distribution 
D) tendency to form cliques 
E) tendency to take unreasonable risk

Question 9

______ is a "we feeling" that binds group members together.

Accepted Answer

A) Group cohesiveness 
B) Groupthink 
C) Norming 
D) Social loafing 
E) Maintenance 
A) Group cohesiveness 
B) Groupthink 
C) Norming 
D) Social loafing 
E) Maintenance

Question 10

Which of the following is not a benefit of teamwork in an organization?

Accepted Answer

A) increased speed 
B) increased stress 
C) reduced costs 
D) improved workplace cohesiveness 
E) reduced destructive internal competition 
A) increased speed 
B) increased stress 
C) reduced costs 
D) improved workplace cohesiveness 
E) reduced destructive internal competition

Question 11

At Allen and Thomas Architects,a group of designers are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized.What type of work team is this group?

Accepted Answer

A) virtual team 
B) production team 
C) product team 
D) project team 
E) advice team 
A) virtual team 
B) production team 
C) product team 
D) project team 
E) advice team

Question 12

Teamwork cannot reduce destructive internal competition.

Accepted Answer

A) True 
 B)False

Question 13

The tendency of people to go along with others for the sake of avoiding conflict is called the Abilene paradox.

Accepted Answer

A) True 
 B)False

Question 14

Research finds that the majority of workplace learning is informal.

Accepted Answer

A) True 
 B)False

Question 15

An advice team,such as an advisory council or an employee involvement group,is created to broaden the information base for managerial decisions.

Accepted Answer

A) True 
 B)False

Question 16

____________ is ordering an outcome,when a manager relies on his or her formal authority and power to resolve a conflict,but the needs of the other party are largely ignored.

Accepted Answer

A) Accommodating 
B) Compromising 
C) Problem solving 
D) Forcing or dominating 
E) Avoiding 
A) Accommodating 
B) Compromising 
C) Problem solving 
D) Forcing or dominating 
E) Avoiding

Question 17

Creating self-managed teams in the workplace has a positive effect on productivity and attitudes of self-responsibility and control.

Accepted Answer

A) True 
 B)False

Question 18

Since hard feelings about group leadership and assignments had passed,Robin's group recently seemed to be relating much better.At the meeting tomorrow she should take advantage of this moment by _____.

Accepted Answer

A) encouraging members to voice disagreements 
B) helping the team identify group goals and values 
C) helping people get to know one another 
D) empowering the members 
E) throwing a thank-you party 
A) encouraging members to voice disagreements 
B) helping the team identify group goals and values 
C) helping people get to know one another 
D) empowering the members 
E) throwing a thank-you party

Question 19

Molly organized several teachers to discuss the school's interior painting scheduled for summer.They looked at several brands,and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators.In this instance,the teachers make up a(n)_____.

Accepted Answer

A) self-managed team 
B) formal group 
C) cross-functional team 
D) informal group 
E) virtual team 
A) self-managed team 
B) formal group 
C) cross-functional team 
D) informal group 
E) virtual team

Question 20

In the performing stage of group development,members _____.

Accepted Answer

A) prepare for disbandment 
B) develop close relationships 
C) test the leader's policies 
D) concentrate on solving problems and completing tasks 
E) hold back to see what will happen 
A) prepare for disbandment 
B) develop close relationships 
C) test the leader's policies 
D) concentrate on solving problems and completing tasks 
E) hold back to see what will happen

What are the three principal sources of conflict?

During the storming stage,the leader of a team should allow members the empowerment they need to concentrate on solving problems and completing the assigned task.

Excessive conflict can erode organizational performance because of political infighting,dissatisfaction,lack of teamwork,and turnover.

The question the group is asking during the forming stage of group development is _____

The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ______ stage.

Which of the following is not a factor to help achieve team cohesiveness?

Which of the following is not considered an essential consideration in building a group into an effective team?

Which of the following is a disadvantage of smaller groups?

______ is a "we feeling" that binds group members together.

Which of the following is not a benefit of teamwork in an organization?

At Allen and Thomas Architects,a group of designers are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized.What type of work team is this group?

Teamwork cannot reduce destructive internal competition.

The tendency of people to go along with others for the sake of avoiding conflict is called the Abilene paradox.

Research finds that the majority of workplace learning is informal.

An advice team,such as an advisory council or an employee involvement group,is created to broaden the information base for managerial decisions.

____________ is ordering an outcome,when a manager relies on his or her formal authority and power to resolve a conflict,but the needs of the other party are largely ignored.

Creating self-managed teams in the workplace has a positive effect on productivity and attitudes of self-responsibility and control.

Since hard feelings about group leadership and assignments had passed,Robin's group recently seemed to be relating much better.At the meeting tomorrow she should take advantage of this moment by _____.

Molly organized several teachers to discuss the school's interior painting scheduled for summer.They looked at several brands,and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators.In this instance,the teachers make up a(n)_____.

In the performing stage of group development,members _____.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 13: Groups and Teams: Increasing Cooperation,reducing Conflict

What are the three principal sources of conflict?

During the storming stage,the leader of a team should allow members the empowerment they need to concentrate on solving problems and completing the assigned task.

Excessive conflict can erode organizational performance because of political infighting,dissatisfaction,lack of teamwork,and turnover.

The question the group is asking during the forming stage of group development is _____

The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ______ stage.

Which of the following is not a factor to help achieve team cohesiveness?

Which of the following is not considered an essential consideration in building a group into an effective team?

Which of the following is a disadvantage of smaller groups?

______ is a "we feeling" that binds group members together.

Which of the following is not a benefit of teamwork in an organization?

At Allen and Thomas Architects,a group of designers are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized.What type of work team is this group?

Teamwork cannot reduce destructive internal competition.

The tendency of people to go along with others for the sake of avoiding conflict is called the Abilene paradox.

Research finds that the majority of workplace learning is informal.

An advice team,such as an advisory council or an employee involvement group,is created to broaden the information base for managerial decisions.

____________ is ordering an outcome,when a manager relies on his or her formal authority and power to resolve a conflict,but the needs of the other party are largely ignored.

Creating self-managed teams in the workplace has a positive effect on productivity and attitudes of self-responsibility and control.

Since hard feelings about group leadership and assignments had passed,Robin's group recently seemed to be relating much better.At the meeting tomorrow she should take advantage of this moment by _____.

Molly organized several teachers to discuss the school's interior painting scheduled for summer.They looked at several brands,and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators.In this instance,the teachers make up a(n)_____.

In the performing stage of group development,members _____.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters