Question 1

In which of the following conditions should constructive conflict be stimulated?

Accepted Answer

A) Managers want to achieve work objectives. 
B) The group seems to have inertia and be apathetic. 
C) The group is adapting to change. 
D) Managers are in charge of self-managed teams. 
E) There is a lot of internal competition. 
A) Managers want to achieve work objectives. 
B) The group seems to have inertia and be apathetic. 
C) The group is adapting to change. 
D) Managers are in charge of self-managed teams. 
E) There is a lot of internal competition.

Question 2

______ is the process of having two people or groups play opposing roles in a debate to better understand a proposal.

Accepted Answer

A) The dialectic method 
B) Positive conflict 
C) Devil's advocacy 
D) Groupthink 
E) Storming 
A) The dialectic method 
B) Positive conflict 
C) Devil's advocacy 
D) Groupthink 
E) Storming

Question 3

The tendency of a group or team to stick together is known as cohesiveness.

Accepted Answer

A) True 
 B)False

Question 4

Many groups stall in the storming stage of group development.

Accepted Answer

A) True 
 B)False

Question 5

Conflict is not beneficial for organizations.

Accepted Answer

A) True 
 B)False

Question 6

Quality circles are not the same as continuous improvement teams.

Accepted Answer

A) True 
 B)False

Question 7

_________,the second stage of team development,is characterized by the emergence of individual personalities and roles and conflicts within the group.

Accepted Answer

A) Norming 
B) Forming 
C) Storming 
D) Performing 
E) Adjourning 
A) Norming 
B) Forming 
C) Storming 
D) Performing 
E) Adjourning

Question 8

Teamwork improves quality,speed,workplace cohesiveness,and productivity.

Accepted Answer

A) True 
 B)False

Question 9

At one GE factory,teamwork resulted in a workforce that was 20% more productive than comparable GE workforces elsewhere.This is an example of increased productivity,an advantage of teamwork.

Accepted Answer

A) True 
 B)False

Question 10

Teamwork increases costs and destructive internal competition.

Accepted Answer

A) True 
 B)False

Question 11

Trust is based on _______,which can be enhanced by showing professionalism,technical ability,and good business sense.

Accepted Answer

A) cooperation 
B) credibility 
C) unity 
D) honesty 
E) cohesiveness 
A) cooperation 
B) credibility 
C) unity 
D) honesty 
E) cohesiveness

Question 12

Roles are socially determined expectations of how an individual should behave in a specific position.

Accepted Answer

A) True 
 B)False

Question 13

Workplace performance is maximized when _____.

Accepted Answer

A) conflict is at a moderate level 
B) conflict is at a very low level 
C) conflict is absent 
D) conflict is at a high level 
E) conflict occurs only at nonmanagerial levels 
A) conflict is at a moderate level 
B) conflict is at a very low level 
C) conflict is absent 
D) conflict is at a high level 
E) conflict occurs only at nonmanagerial levels

Question 14

Nordstrom department store chain emphasizes the great lengths to which it goes in customer service,an example of which reason to enforce norms?

Accepted Answer

A) to clarify role expectations 
B) to emphasize the organization's central values 
C) to create cohesiveness 
D) to help the group survive 
E) to help individuals avoid embarrassing situations 
A) to clarify role expectations 
B) to emphasize the organization's central values 
C) to create cohesiveness 
D) to help the group survive 
E) to help individuals avoid embarrassing situations

Question 15

Someone at a team meeting who says,"Let's hear from those who oppose this plan," is performing a ______ role.

Accepted Answer

A) task 
B) social 
C) coordinator 
D) reorientation 
E) maintenance 
A) task 
B) social 
C) coordinator 
D) reorientation 
E) maintenance

Question 16

A task role consists of behavior that fosters constructive relationships among team members.

Accepted Answer

A) True 
 B)False

Question 17

The norming stage of team development generally does not last long.

Accepted Answer

A) True 
 B)False

Question 18

Accommodating discourages cooperation so the desires of the other party are unable to prevail.

Accepted Answer

A) True 
 B)False

Question 19

The conflict-handling style in which a person neglects their own concerns and allows the concerns of another to prevail is known as _____.

Accepted Answer

A) forcing 
B) avoiding 
C) accommodating 
D) collaborating 
E) compromising 
A) forcing 
B) avoiding 
C) accommodating 
D) collaborating 
E) compromising

Question 20

All except which one of the following helps to build trust on a team?

Accepted Answer

A) Be candid about limitations. 
B) Be available and coachable. 
C) Delegate and listen. 
D) Be unpredictable. 
E) Be impartial. 
A) Be candid about limitations. 
B) Be available and coachable. 
C) Delegate and listen. 
D) Be unpredictable. 
E) Be impartial.

In which of the following conditions should constructive conflict be stimulated?

______ is the process of having two people or groups play opposing roles in a debate to better understand a proposal.

The tendency of a group or team to stick together is known as cohesiveness.

Many groups stall in the storming stage of group development.

Conflict is not beneficial for organizations.

Quality circles are not the same as continuous improvement teams.

_________,the second stage of team development,is characterized by the emergence of individual personalities and roles and conflicts within the group.

Teamwork improves quality,speed,workplace cohesiveness,and productivity.

At one GE factory,teamwork resulted in a workforce that was 20% more productive than comparable GE workforces elsewhere.This is an example of increased productivity,an advantage of teamwork.

Teamwork increases costs and destructive internal competition.

Trust is based on _______,which can be enhanced by showing professionalism,technical ability,and good business sense.

Roles are socially determined expectations of how an individual should behave in a specific position.

Workplace performance is maximized when _____.

Nordstrom department store chain emphasizes the great lengths to which it goes in customer service,an example of which reason to enforce norms?

Someone at a team meeting who says,"Let's hear from those who oppose this plan," is performing a ______ role.

A task role consists of behavior that fosters constructive relationships among team members.

The norming stage of team development generally does not last long.

Accommodating discourages cooperation so the desires of the other party are unable to prevail.

The conflict-handling style in which a person neglects their own concerns and allows the concerns of another to prevail is known as _____.

All except which one of the following helps to build trust on a team?

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 13: Groups and Teams: Increasing Cooperation,reducing Conflict

In which of the following conditions should constructive conflict be stimulated?

______ is the process of having two people or groups play opposing roles in a debate to better understand a proposal.

The tendency of a group or team to stick together is known as cohesiveness.

Many groups stall in the storming stage of group development.

Conflict is not beneficial for organizations.

Quality circles are not the same as continuous improvement teams.

_________,the second stage of team development,is characterized by the emergence of individual personalities and roles and conflicts within the group.

Teamwork improves quality,speed,workplace cohesiveness,and productivity.

At one GE factory,teamwork resulted in a workforce that was 20% more productive than comparable GE workforces elsewhere.This is an example of increased productivity,an advantage of teamwork.

Teamwork increases costs and destructive internal competition.

Trust is based on _______,which can be enhanced by showing professionalism,technical ability,and good business sense.

Roles are socially determined expectations of how an individual should behave in a specific position.

Workplace performance is maximized when _____.

Nordstrom department store chain emphasizes the great lengths to which it goes in customer service,an example of which reason to enforce norms?

Someone at a team meeting who says,"Let's hear from those who oppose this plan," is performing a ______ role.

A task role consists of behavior that fosters constructive relationships among team members.

The norming stage of team development generally does not last long.

Accommodating discourages cooperation so the desires of the other party are unable to prevail.

The conflict-handling style in which a person neglects their own concerns and allows the concerns of another to prevail is known as _____.

All except which one of the following helps to build trust on a team?

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters