Question 1

Which of the following is a step in the communication process?

Accepted Answer

A)  The message is transmitted through a medium. 
B)  The sender decodes the message. 
C)  Possible receivers are considered. 
D)  Noise is eliminated from the message. 
E)  The receiver selects the medium. 
A)  The message is transmitted through a medium. 
B)  The sender decodes the message. 
C)  Possible receivers are considered. 
D)  Noise is eliminated from the message. 
E)  The receiver selects the medium.

Question 2

Poor communication between staff and managers does not have a financial cost to organizations.

Accepted Answer

A) True 
 B)False

Question 3

What are informal communication channels? Explain two types of informal channels and the aspects of each that are useful for managers to understand.

Accepted Answer

Informal communications channels are tho

Question 4

The study of the meaning of words is called terminology.

Accepted Answer

A) True 
 B)False

Question 5

What are some tips for becoming a good reader?

Accepted Answer

To become a good reader, you need to fir

Question 6

Nonverbal communication consists of messages sent outside the written or spoken word.

Accepted Answer

A) True 
 B)False

Question 7

Feedback indicates how well a particular medium conveys information and promotes learning.

Accepted Answer

A) True 
 B)False

Question 8

Telework encompasses working from home.

Accepted Answer

A) True 
 B)False

Question 9

Streamline meetings by distributing a meeting agenda in advance, with meeting objectives and prioritized topics and number of minutes allowed for discussion.

Accepted Answer

A) True 
 B)False

Question 10

Most people tend to ______ when conveying bad news or negative feedback.

Accepted Answer

A)  avoid eye contact 
B)  smile 
C)  nod their heads 
D)  lean forward 
E)  yawn 
A)  avoid eye contact 
B)  smile 
C)  nod their heads 
D)  lean forward 
E)  yawn

Question 11

The sun was right in Matt's eyes, so he looked away and missed the coach's demonstration of a defensive technique. In this case, the sun acts as feedback in the communication process.

Accepted Answer

A) True 
 B)False

Question 12

Describe at least six barriers of communication.

Accepted Answer

Barriers to communication are of three t

Question 13

Smiling represents warmth, happiness, or friendship across all cultures.

Accepted Answer

A) True 
 B)False

Question 14

There is increasing evidence that women are superior at multitasking, which is needed to handle business complexities, and that they are better at relationships, which is important in developing effective teams.

Accepted Answer

A) True 
 B)False

Question 15

Tyrone was recently promoted to manager. Although he used to take advice from his peers, he seems no longer willing to listen to any input from them or his boss, and is determined to run the project how he thinks best. This is an example of which personal barrier to communication?

Accepted Answer

A)  an oversized ego 
B)  variable skills in communicating effectively 
C)  a tendency to judge others' messages 
D)  an inability to listen with understanding 
E)  variation in interpreting information 
A)  an oversized ego 
B)  variable skills in communicating effectively 
C)  a tendency to judge others' messages 
D)  an inability to listen with understanding 
E)  variation in interpreting information

Question 16

An order-taker who has a thick accent, or someone who speaks too fast at a fast-food drive-through, are examples of communication barriers.

Accepted Answer

A) True 
 B)False

Question 17

One study found that the top predictor of success and upward mobility is how much a person reads and how fast he or she is at it.

Accepted Answer

A) True 
 B)False

Question 18

Active listening requires all except _____.

Accepted Answer

A)  decoding 
B)  interpreting verbal messages 
C)  full attention 
D)  processing of information 
E)  focusing on the delivery rather than content 
A)  decoding 
B)  interpreting verbal messages 
C)  full attention 
D)  processing of information 
E)  focusing on the delivery rather than content

Question 19

An audience can typically remember about 10 points from a speech.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is not appropriate to include in the conclusion of a speech?

Accepted Answer

A)  a signal phrase to cue listeners about the wind-up 
B)  "Thank you" 
C)  a call to action 
D)  details you forgot from earlier 
E)  a little upbeat story or a quotation 
A)  a signal phrase to cue listeners about the wind-up 
B)  "Thank you" 
C)  a call to action 
D)  details you forgot from earlier 
E)  a little upbeat story or a quotation

Which of the following is a step in the communication process?

Poor communication between staff and managers does not have a financial cost to organizations.

What are informal communication channels? Explain two types of informal channels and the aspects of each that are useful for managers to understand.

The study of the meaning of words is called terminology.

What are some tips for becoming a good reader?

Nonverbal communication consists of messages sent outside the written or spoken word.

Feedback indicates how well a particular medium conveys information and promotes learning.

Telework encompasses working from home.

Streamline meetings by distributing a meeting agenda in advance, with meeting objectives and prioritized topics and number of minutes allowed for discussion.

Most people tend to ______ when conveying bad news or negative feedback.

The sun was right in Matt's eyes, so he looked away and missed the coach's demonstration of a defensive technique. In this case, the sun acts as feedback in the communication process.

Describe at least six barriers of communication.

Smiling represents warmth, happiness, or friendship across all cultures.

There is increasing evidence that women are superior at multitasking, which is needed to handle business complexities, and that they are better at relationships, which is important in developing effective teams.

Tyrone was recently promoted to manager. Although he used to take advice from his peers, he seems no longer willing to listen to any input from them or his boss, and is determined to run the project how he thinks best. This is an example of which personal barrier to communication?

An order-taker who has a thick accent, or someone who speaks too fast at a fast-food drive-through, are examples of communication barriers.

One study found that the top predictor of success and upward mobility is how much a person reads and how fast he or she is at it.

Active listening requires all except _____.

An audience can typically remember about 10 points from a speech.

Which of the following is not appropriate to include in the conclusion of a speech?

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

Which of the following is a step in the communication process?

Poor communication between staff and managers does not have a financial cost to organizations.

What are informal communication channels? Explain two types of informal channels and the aspects of each that are useful for managers to understand.

The study of the meaning of words is called terminology.

What are some tips for becoming a good reader?

Nonverbal communication consists of messages sent outside the written or spoken word.

Feedback indicates how well a particular medium conveys information and promotes learning.

Telework encompasses working from home.

Streamline meetings by distributing a meeting agenda in advance, with meeting objectives and prioritized topics and number of minutes allowed for discussion.

Most people tend to ______ when conveying bad news or negative feedback.

The sun was right in Matt's eyes, so he looked away and missed the coach's demonstration of a defensive technique. In this case, the sun acts as feedback in the communication process.

Describe at least six barriers of communication.

Smiling represents warmth, happiness, or friendship across all cultures.

There is increasing evidence that women are superior at multitasking, which is needed to handle business complexities, and that they are better at relationships, which is important in developing effective teams.

Tyrone was recently promoted to manager. Although he used to take advice from his peers, he seems no longer willing to listen to any input from them or his boss, and is determined to run the project how he thinks best. This is an example of which personal barrier to communication?

An order-taker who has a thick accent, or someone who speaks too fast at a fast-food drive-through, are examples of communication barriers.

One study found that the top predictor of success and upward mobility is how much a person reads and how fast he or she is at it.

Active listening requires all except _____.

An audience can typically remember about 10 points from a speech.

Which of the following is not appropriate to include in the conclusion of a speech?

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters