Question 1

Which of the following is appropriate for workplace e-mail?

Accepted Answer

A)  jokes 
B)  complicated topics 
C)  trimming of the sender's e-mail when replying 
D)  informality and grammar errors 
E)  sensitive personal issues 
A)  jokes 
B)  complicated topics 
C)  trimming of the sender's e-mail when replying 
D)  informality and grammar errors 
E)  sensitive personal issues

Question 2

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is _____.

Accepted Answer

A)  using file-sharing services 
B)  hiring ethical employees 
C)  using prevention techniques like strong passwords 
D)  creating a well-funded IT department 
E)  minimizing turnover 
A)  using file-sharing services 
B)  hiring ethical employees 
C)  using prevention techniques like strong passwords 
D)  creating a well-funded IT department 
E)  minimizing turnover

Question 3

Time-zone differences are physical barriers to communication.

Accepted Answer

A) True 
 B)False

Question 4

Using video and audio links along with computers to allow people at different locations to see, hear, and talk with each other is called _____.

Accepted Answer

A)  telecommuting 
B)  collaborative computing 
C)  audioconferencing 
D)  telecollaborating 
E)  videoconferencing 
A)  telecommuting 
B)  collaborative computing 
C)  audioconferencing 
D)  telecollaborating 
E)  videoconferencing

Question 5

Define and describe how noise can occur and disrupt the communication process.

Accepted Answer

The entire communication process can be

Question 6

The greater the use of e-mail within an organization, the less connected coworkers feel.

Accepted Answer

A) True 
 B)False

Question 7

The average speaker communicates about ______ as many words as the average listener can process.

Accepted Answer

A)  just 
B)  half 
C)  one-fourth 
D)  twice 
E)  four times 
A)  just 
B)  half 
C)  one-fourth 
D)  twice 
E)  four times

Question 8

Teleworking is more common for jobs that involve intense concentration and limited interruptions.

Accepted Answer

A) True 
 B)False

Question 9

The introduction to a business speech should _____.

Accepted Answer

A)  get right to the point 
B)  contain at least one joke 
C)  contain a phrase like "I'm honored to be here" 
D)  contain significant details of the presentation 
E)  contain an unrelated story to catch the interest of the audience 
A)  get right to the point 
B)  contain at least one joke 
C)  contain a phrase like "I'm honored to be here" 
D)  contain significant details of the presentation 
E)  contain an unrelated story to catch the interest of the audience

Question 10

Noise is any disturbance that interferes with the transmission of a message and it can occur in any medium.

Accepted Answer

A) True 
 B)False

Question 11

Communication is _____.

Accepted Answer

A)  speaking or writing so that another is able to comprehend the meaning 
B)  interpretation of messages sent via any media 
C)  the combined activities of speaking and listening 
D)  a process involving only the sender, message, and receiver 
E)  the transfer of information and understanding from one person to another 
A)  speaking or writing so that another is able to comprehend the meaning 
B)  interpretation of messages sent via any media 
C)  the combined activities of speaking and listening 
D)  a process involving only the sender, message, and receiver 
E)  the transfer of information and understanding from one person to another

Question 12

Research finds that reducing an organization's travel budget increases its revenue and profitability.

Accepted Answer

A) True 
 B)False

Question 13

Jargon is terminology specific to a particular profession or group.

Accepted Answer

A) True 
 B)False

Question 14

Formal channels of communication are typically faster than the grapevine.

Accepted Answer

A) True 
 B)False

Question 15

The right of people to reveal information about themselves is known as privacy.

Accepted Answer

A) True 
 B)False

Question 16

Our egos, including pride, self-esteem, and even arrogance, are a barrier to communication.

Accepted Answer

A) True 
 B)False

Question 17

Among users of social networks, 18- to 29-year-olds are more likely to monitor the content of their profile and who has access to it.

Accepted Answer

A) True 
 B)False

Question 18

The source for crowdsourcing is most often _____.

Accepted Answer

A)  executive advisory councils 
B)  the online community 
C)  boards of directors 
D)  professional associations 
E)  competitors 
A)  executive advisory councils 
B)  the online community 
C)  boards of directors 
D)  professional associations 
E)  competitors

Question 19

Which of the following is not a disadvantage of e-mail?

Accepted Answer

A)  emotions often poorly communicated 
B)  decrease in other forms of communication, like greetings and conversations 
C)  sheer number that must be handled by the average worker 
D)  rudeness to use in crowded places 
E)  the less connected coworkers feel 
A)  emotions often poorly communicated 
B)  decrease in other forms of communication, like greetings and conversations 
C)  sheer number that must be handled by the average worker 
D)  rudeness to use in crowded places 
E)  the less connected coworkers feel

Question 20

Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.

Accepted Answer

A) True 
 B)False

Which of the following is appropriate for workplace e-mail?

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is _____.

Time-zone differences are physical barriers to communication.

Using video and audio links along with computers to allow people at different locations to see, hear, and talk with each other is called _____.

Define and describe how noise can occur and disrupt the communication process.

The greater the use of e-mail within an organization, the less connected coworkers feel.

The average speaker communicates about ______ as many words as the average listener can process.

Teleworking is more common for jobs that involve intense concentration and limited interruptions.

The introduction to a business speech should _____.

Noise is any disturbance that interferes with the transmission of a message and it can occur in any medium.

Communication is _____.

Research finds that reducing an organization's travel budget increases its revenue and profitability.

Jargon is terminology specific to a particular profession or group.

Formal channels of communication are typically faster than the grapevine.

The right of people to reveal information about themselves is known as privacy.

Our egos, including pride, self-esteem, and even arrogance, are a barrier to communication.

Among users of social networks, 18- to 29-year-olds are more likely to monitor the content of their profile and who has access to it.

The source for crowdsourcing is most often _____.

Which of the following is not a disadvantage of e-mail?

Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

Which of the following is appropriate for workplace e-mail?

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is _____.

Time-zone differences are physical barriers to communication.

Using video and audio links along with computers to allow people at different locations to see, hear, and talk with each other is called _____.

Define and describe how noise can occur and disrupt the communication process.

The greater the use of e-mail within an organization, the less connected coworkers feel.

The average speaker communicates about ______ as many words as the average listener can process.

Teleworking is more common for jobs that involve intense concentration and limited interruptions.

The introduction to a business speech should _____.

Noise is any disturbance that interferes with the transmission of a message and it can occur in any medium.

Communication is _____.

Research finds that reducing an organization's travel budget increases its revenue and profitability.

Jargon is terminology specific to a particular profession or group.

Formal channels of communication are typically faster than the grapevine.

The right of people to reveal information about themselves is known as privacy.

Our egos, including pride, self-esteem, and even arrogance, are a barrier to communication.

Among users of social networks, 18- to 29-year-olds are more likely to monitor the content of their profile and who has access to it.

The source for crowdsourcing is most often _____.

Which of the following is not a disadvantage of e-mail?

Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters