Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

During the information gap between what someone says and processing the information, good listeners do which of the following?

To be a better listener, you should ask the speaker questions and recap what the speaker said.

Flexible work arrangements are as important as compensation for Millennials in choosing employment.

Good teams tend to use touch more than bad teams do, according to research.

Describe the five steps of the top-down reading method.

Gossip and rumor in an organization are part of the _____, which itself is a type of ______ communication channel.

Encoding the message is the first step of the communication process.

Allen wants to change the CEO's mind about contracting an outside firm to outsource their customer service phone center. He decides to write a proposal, including a variety of arguments to support of his idea. Here, Allen should order his ideas from _____.

Debbie works part time in a coffee shop. Some of the equipment is so noisy it prevents her from correctly hearing what the customer orders. This is an example of a(n) ______ barrier to communication.

Describe three strategies for laying out ideas in writing.

A linguistic style is a person's characteristic speaking patterns-pacing, pausing, directness, word choice, and use of questions, jokes, stories, apologies, and similar devices.

Which of the following is not a norm of the Millennial generation?

Top-down reading is a strategy for becoming a more productive reader, and requires you to rate, question, survey, skim, and summarize your reading.

A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was _____.

Tracie, working at a research facility in WashingtonD.C., needs to communicate with Juan, who is in Mexico City, about a project they are working on. Although Juan has perfect command of English, they are still facing a(n) ______ barrier to communication.

Lynn had many spelling and grammar mistakes in her report, some of which made the content difficult to understand. This is an example of poor encoding.

Internet-based and mobile technologies used to generate interactive dialogue with members of a network are collectively known as cybertechnology.

What are some tips for becoming a good writer?

Speed reading works well for material that is _____.

High-definition videoconference systems that simulate face-to-face meetings between users are known as telepresence technology.