Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

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Identify and explain the three types of communication barriers. Give examples of each from your own life, and describe how those barriers could have been removed.

(Essay)

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Question 81

You are an efficient communicator when you can transmit your intended message accurately in the least time.

(True/False)

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Question 82

Texting and checking your e-mail while working with colleagues can be seen as not only annoying but insulting.

(True/False)

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Question 83

Generally people comprehend about 85% of a typical verbal message.

(True/False)

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Question 84

Which of the following is a characteristic of telecommuting?

(Multiple Choice)

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Question 85

If you must tell an employee that he is facing a sexual harassment investigation, you should use a rich medium of communication.

(True/False)

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Question 86

The more management levels through which a message passes, the _____.

(Multiple Choice)

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Question 87

Doug gave some people street directions, but since they only nodded their heads and didn't repeat the directions back to him, he doesn't really know whether the directions were understood. This is an example of what type of barrier?

(Multiple Choice)

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Question 88

At the end of the fiscal year, Dilinger Investments releases an earnings report to clients. This is an example of communicating _____.

(Multiple Choice)

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Question 89

Claire wanted to tell her employee about the seminar, but she put the flier in a stack of papers and forgot about it until after the deadline to sign up. This is an example of what type of barrier to communication?

(Multiple Choice)

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Question 90

Provide at least three suggestions to help a person become a good listener. Give an example from your own experience of times when either you or your listener violated these suggestions.

(Essay)

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Question 91

List at least four tips for handling e-mail.

(Essay)

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Question 92

Crossing one's legs can be interpreted as defensiveness.

(True/False)

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Question 93

Lee worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. This is an example of a(n) ______ barrier to communication.

(Multiple Choice)

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Question 94

A discerning listener sometimes tunes out the speaker and misses data.

(True/False)

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Question 95

Horizontal communication is impeded by rivalry between workers or work units, which prevents sharing of information.

(True/False)

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Question 96

A stereotype consists of oversimplified beliefs about a certain group of people.

(True/False)

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Question 97

Which of the following is a tip for writing more effectively for business purposes?

(Multiple Choice)

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Question 98

Men are eight times more likely than women to negotiate their starting pay.

(True/False)

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Question 99

Which of the following is the most appropriate media for a manager advising employees of a revision to the company's bonus structure?

(Multiple Choice)

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Question 100

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Identify and explain the three types of communication barriers. Give examples of each from your own life, and describe how those barriers could have been removed.

You are an efficient communicator when you can transmit your intended message accurately in the least time.

Texting and checking your e-mail while working with colleagues can be seen as not only annoying but insulting.

Generally people comprehend about 85% of a typical verbal message.

Which of the following is a characteristic of telecommuting?

If you must tell an employee that he is facing a sexual harassment investigation, you should use a rich medium of communication.

The more management levels through which a message passes, the _____.

Doug gave some people street directions, but since they only nodded their heads and didn't repeat the directions back to him, he doesn't really know whether the directions were understood. This is an example of what type of barrier?

At the end of the fiscal year, Dilinger Investments releases an earnings report to clients. This is an example of communicating _____.

Claire wanted to tell her employee about the seminar, but she put the flier in a stack of papers and forgot about it until after the deadline to sign up. This is an example of what type of barrier to communication?

Provide at least three suggestions to help a person become a good listener. Give an example from your own experience of times when either you or your listener violated these suggestions.

List at least four tips for handling e-mail.

Crossing one's legs can be interpreted as defensiveness.

Lee worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. This is an example of a(n) ______ barrier to communication.

A discerning listener sometimes tunes out the speaker and misses data.

Horizontal communication is impeded by rivalry between workers or work units, which prevents sharing of information.

A stereotype consists of oversimplified beliefs about a certain group of people.

Which of the following is a tip for writing more effectively for business purposes?

Men are eight times more likely than women to negotiate their starting pay.

Which of the following is the most appropriate media for a manager advising employees of a revision to the company's bonus structure?

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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