Exam 2: The Evolution of Management Thinking

Organizational development is one specific set of management techniques based in the ____________________ approach.

Which of the following is often considered the "father of the quality movement?"

Scenario - Britney Marr The opportunity to gain a foothold in the snack cracker industry had just been found. Britney Marr, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Amy Bender, had convinced her about the high margins and promising future associated with that market. Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions. Marr had given her approval to Bender to explore opportunities to move into this promising new market. This morning, Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers. -Contingency theory recommends

Max Weber felt selection of employees should be based on:

The ____________________ view of management is an integration of the case and universalist viewpoints.

Unfortunately, Mary Parker Follett's approach to leadership stressed the importance of engineering techniques rather than people.

A(n) ____ perspective provides a broader way of thinking, a way of searching for patterns and determining whether they recur across time periods.

Social forces refer to those aspects of a culture that guide and influence relationships among people.

Organizational development is one specific set of management techniques based in the ____ approach.

Scenario - Britney Marr The opportunity to gain a foothold in the snack cracker industry had just been found. Britney Marr, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Amy Bender, had convinced her about the high margins and promising future associated with that market. Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions. Marr had given her approval to Bender to explore opportunities to move into this promising new market. This morning, Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers. -Marr's behavior provides an example of

In ____ every situation viewed as unique.

A social group within an organization is part of the informal organization.

Which of these is a major criticism of scientific management?

A process whereby companies find out how others do something better than they do and then try to imitate or improve on it refers to outsourcing.

____________________ collect and manage large amounts of data about customers and make them available to employees, enabling better decision making and superior customer service.

____________________ refer to the aspects of a culture that guide and influence relationships among people.

Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines?

Studying history is a way to achieve strategic thinking, see the big picture, and improve conceptual skills.

Bureaucratic organizations approach was a subfield within the ____.

In a(n) ____ organization all employees look for problems.