Question 1

The process through which people select, organize, and interpret sensory input is called stereotyping.

Accepted Answer

A) True 
 B)False

Question 2

Because of preexisting schemas, Max has an inaccurate perception of one of his new employees.How will Max's perception affect his relationship with the new employee?

Accepted Answer

When a schema is inaccurate it

Question 3

The concept of procedural justice requires managers to be fair to subordinates in deciding who should be promoted within the organization.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following helps managers increase diversity awareness in an organization?

Accepted Answer

A) suppressing personal styles of organization members 
B) sticking with one particular approach rather than trying different ways to do things 
C) letting problems grow until they are visible enough to be countered 
D) reducing the time spent in socializing and instead concentrating on work 
E) improving understanding of others who are different from oneself 
A) suppressing personal styles of organization members 
B) sticking with one particular approach rather than trying different ways to do things 
C) letting problems grow until they are visible enough to be countered 
D) reducing the time spent in socializing and instead concentrating on work 
E) improving understanding of others who are different from oneself

Question 5

Sarah is currently a manager at a fabric manufacturing company.The company has arranged for Sarah to complete a four-week community internship to improve her diversity awareness and management skills.She will experience social challenges such as unemployment, homelessness, and illiteracy.Sarah will also have an opportunity to interact with people from different cultures and learn about different approaches to work and life.The manufacturing company periodically offers diversity training, such as group exercises and role-plays, so what is the advantage of Sarah completing the internship?

Accepted Answer

A) Sarah will learn how to communicate with other people. 
B) Sarah will learn about several aspects of diversity. 
C) Sarah will learn about different cultures. 
D) Sarah will experience the diversities firsthand. 
E) Sarah will learn about social challenges. 
A) Sarah will learn how to communicate with other people. 
B) Sarah will learn about several aspects of diversity. 
C) Sarah will learn about different cultures. 
D) Sarah will experience the diversities firsthand. 
E) Sarah will learn about social challenges.

Question 6

Explain the importance of managers in managing diversity.

Accepted Answer

In each of their managerial roles, manag

Question 7

An abstract knowledge structure stored in memory that helps interpret and organize information is called a bias.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a step to manage diversity effectively?

Accepted Answer

A) put others' knowledge and beliefs to a reality test 
B) base decisions on hunches and stereotypes 
C) increase salaries and wages for everyone 
D) discourage sharing of differing perspectives 
E) empower employees to challenge discriminatory behaviors 
A) put others' knowledge and beliefs to a reality test 
B) base decisions on hunches and stereotypes 
C) increase salaries and wages for everyone 
D) discourage sharing of differing perspectives 
E) empower employees to challenge discriminatory behaviors

Question 9

Emily went to the general manager to file a complaint regarding something her supervisor said to her that implied that she would be demoted or fired if she did not submit to a sexual request.Which step should the general manager first take to deal with this complaint?

Accepted Answer

A) talk to Emily's supervisor 
B) get a neutral third party to investigate the claims of sexual harassment 
C) take disciplinary action against the alleged person as soon as possible 
D) check Emily's background and history of complaints 
E) inform all managers about the complaint 
A) talk to Emily's supervisor 
B) get a neutral third party to investigate the claims of sexual harassment 
C) take disciplinary action against the alleged person as soon as possible 
D) check Emily's background and history of complaints 
E) inform all managers about the complaint

Question 10

Which of the following is a guideline for managers to evaluate employees?

Accepted Answer

A) ensure that subjective performance indicators are used 
B) ensure that minimal time is spent on evaluation 
C) ensure that minimal attention is given to the evaluation 
D) ensure that the evaluators are not burdened with accountability for the evaluation 
E) ensure that performance standards are not vague 
A) ensure that subjective performance indicators are used 
B) ensure that minimal time is spent on evaluation 
C) ensure that minimal attention is given to the evaluation 
D) ensure that the evaluators are not burdened with accountability for the evaluation 
E) ensure that performance standards are not vague

Question 11

_____ are systematic tendencies to use information about others in ways that result in inaccurate perceptions.

Accepted Answer

A) Conceptions 
B) Biases 
C) Abstractions 
D) Stereotypes 
E) Conflicts 
A) Conceptions 
B) Biases 
C) Abstractions 
D) Stereotypes 
E) Conflicts

Question 12

Good decisions are based on accurate information.The success of fast-food restaurants in diverse markets can be attributed to the managers who have relatively accurate

Accepted Answer

A) schemas. 
B) gender schemas. 
C) biases. 
D) perceptions. 
E) stereotypes. 
A) schemas. 
B) gender schemas. 
C) biases. 
D) perceptions. 
E) stereotypes.

Question 13

One result of effectively managing diversity is a(n)

Accepted Answer

A) decrease in job satisfaction. 
B) decrease in use of minority suppliers. 
C) increase in the cost of hiring replacements. 
D) narrowing of approaches to problems and opportunities. 
E) reduction in turnover rates. 
A) decrease in job satisfaction. 
B) decrease in use of minority suppliers. 
C) increase in the cost of hiring replacements. 
D) narrowing of approaches to problems and opportunities. 
E) reduction in turnover rates.

Question 14

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Accepted Answer

A) Ideals 
B) Stereotypes 
C) Values 
D) Concepts 
E) Perceptions 
A) Ideals 
B) Stereotypes 
C) Values 
D) Concepts 
E) Perceptions

Question 15

Which of the following is true about schemas?

Accepted Answer

A) People tend to pay attention to information that is consistent with their schemas. 
B) Schemas tend to weaken over time. 
C) Schemas are systematic tendencies to use information about others in ways that result in inaccurate perceptions. 
D) Schemas are a person's preconceived notions about the nature of men and women and their traits, attitudes, behaviors, and preferences. 
E) It is a misperception that people cannot perceive information without relying on schemas. 
A) People tend to pay attention to information that is consistent with their schemas. 
B) Schemas tend to weaken over time. 
C) Schemas are systematic tendencies to use information about others in ways that result in inaccurate perceptions. 
D) Schemas are a person's preconceived notions about the nature of men and women and their traits, attitudes, behaviors, and preferences. 
E) It is a misperception that people cannot perceive information without relying on schemas.

Question 16

Women either control or influence nearly all consumer purchases, so it's important to have their perspective represented on boards.

Accepted Answer

A) True 
 B)False

Question 17

Several weeks in advance, Marlene submitted a request to take a day off work for an upcoming religious holiday that does not conform with the employer's holiday schedule.Other employees are willing to trade shifts with Marlene.What would you recommend that Marlene's manager do, and why?

Accepted Answer

Managers should recognize and be aware o

Question 18

While on a business trip, Eva, the planning manager, suggested to a male subordinate that it would be good for his career if he spent an intimate night with her.This is an example of

Accepted Answer

A) hostile work environment sexual harassment. 
B) gender discrimination. 
C) the salience effect. 
D) the similar-to-me effect. 
E) quid pro quo sexual harassment. 
A) hostile work environment sexual harassment. 
B) gender discrimination. 
C) the salience effect. 
D) the similar-to-me effect. 
E) quid pro quo sexual harassment.

Question 19

Jeanie realizes that her values differ significantly from some of her younger subordinates.What should Jeanie do to understand them better?

Accepted Answer

A) put others' knowledge and beliefs to a reality test 
B) base decisions on hunches and stereotypes 
C) seek out others' points of view and perspectives 
D) look for evidence that confirms her point of view 
E) help others to modify or change their beliefs 
A) put others' knowledge and beliefs to a reality test 
B) base decisions on hunches and stereotypes 
C) seek out others' points of view and perspectives 
D) look for evidence that confirms her point of view 
E) help others to modify or change their beliefs

Question 20

Janice is hiring an assistant marketing manager for Fall Inc.Janice recruits Sandra because she comes from a well-known family.Janice is influenced by the _____ effect.

Accepted Answer

A) similar-to-me 
B) social status 
C) salience 
D) glass ceiling 
E) stereotyping 
A) similar-to-me 
B) social status 
C) salience 
D) glass ceiling 
E) stereotyping

The process through which people select, organize, and interpret sensory input is called stereotyping.

Because of preexisting schemas, Max has an inaccurate perception of one of his new employees.How will Max's perception affect his relationship with the new employee?

The concept of procedural justice requires managers to be fair to subordinates in deciding who should be promoted within the organization.

Which of the following helps managers increase diversity awareness in an organization?

Explain the importance of managers in managing diversity.

An abstract knowledge structure stored in memory that helps interpret and organize information is called a bias.

Which of the following is a step to manage diversity effectively?

Emily went to the general manager to file a complaint regarding something her supervisor said to her that implied that she would be demoted or fired if she did not submit to a sexual request.Which step should the general manager first take to deal with this complaint?

Which of the following is a guideline for managers to evaluate employees?

_____ are systematic tendencies to use information about others in ways that result in inaccurate perceptions.

Good decisions are based on accurate information.The success of fast-food restaurants in diverse markets can be attributed to the managers who have relatively accurate

One result of effectively managing diversity is a(n)

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Which of the following is true about schemas?

Women either control or influence nearly all consumer purchases, so it's important to have their perspective represented on boards.

Several weeks in advance, Marlene submitted a request to take a day off work for an upcoming religious holiday that does not conform with the employer's holiday schedule.Other employees are willing to trade shifts with Marlene.What would you recommend that Marlene's manager do, and why?

While on a business trip, Eva, the planning manager, suggested to a male subordinate that it would be good for his career if he spent an intimate night with her.This is an example of

Jeanie realizes that her values differ significantly from some of her younger subordinates.What should Jeanie do to understand them better?

Janice is hiring an assistant marketing manager for Fall Inc.Janice recruits Sandra because she comes from a well-known family.Janice is influenced by the _____ effect.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 5: Managing Diverse Employees in a Multicultural Environment

The process through which people select, organize, and interpret sensory input is called stereotyping.

Because of preexisting schemas, Max has an inaccurate perception of one of his new employees.How will Max's perception affect his relationship with the new employee?

The concept of procedural justice requires managers to be fair to subordinates in deciding who should be promoted within the organization.

Which of the following helps managers increase diversity awareness in an organization?

Explain the importance of managers in managing diversity.

An abstract knowledge structure stored in memory that helps interpret and organize information is called a bias.

Which of the following is a step to manage diversity effectively?

Emily went to the general manager to file a complaint regarding something her supervisor said to her that implied that she would be demoted or fired if she did not submit to a sexual request.Which step should the general manager first take to deal with this complaint?

Which of the following is a guideline for managers to evaluate employees?

_____ are systematic tendencies to use information about others in ways that result in inaccurate perceptions.

Good decisions are based on accurate information.The success of fast-food restaurants in diverse markets can be attributed to the managers who have relatively accurate

One result of effectively managing diversity is a(n)

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Which of the following is true about schemas?

Women either control or influence nearly all consumer purchases, so it's important to have their perspective represented on boards.

Several weeks in advance, Marlene submitted a request to take a day off work for an upcoming religious holiday that does not conform with the employer's holiday schedule.Other employees are willing to trade shifts with Marlene.What would you recommend that Marlene's manager do, and why?

While on a business trip, Eva, the planning manager, suggested to a male subordinate that it would be good for his career if he spent an intimate night with her.This is an example of

Jeanie realizes that her values differ significantly from some of her younger subordinates.What should Jeanie do to understand them better?

Janice is hiring an assistant marketing manager for Fall Inc.Janice recruits Sandra because she comes from a well-known family.Janice is influenced by the _____ effect.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters