Question 1

The challenges managers face in effectively managing diversity are affected by the diversity of the environment.

Accepted Answer

A) True 
 B)False

Question 2

The management of an elementary school in Texas receives Martin's application for a teaching position.Martin's application is rejected because he is male.The management of the elementary school is influenced by

Accepted Answer

A) the social status effect. 
B) stereotypes. 
C) diversity. 
D) the similar-to-me effect. 
E) the salience effect. 
A) the social status effect. 
B) stereotypes. 
C) diversity. 
D) the similar-to-me effect. 
E) the salience effect.

Question 3

Justin, a human resources manager for XYZ Company, commits 5% of the annual budget toward instituting a new program that rewards employees for effectively handling diversity.Justin is playing the role of a(n)

Accepted Answer

A) monitor. 
B) entrepreneur. 
C) disseminator. 
D) negotiator. 
E) disturbance handler. 
A) monitor. 
B) entrepreneur. 
C) disseminator. 
D) negotiator. 
E) disturbance handler.

Question 4

Which of the following is true about the salience effect?

Accepted Answer

A) The salience effect leads some people to perceive women less positively than they perceive white men. 
B) Salient individuals are less often the object of attention than are other members of a work group. 
C) Individuals who are salient are often perceived to be primarily responsible for outcomes. 
D) Salient individuals are evaluated in a more balanced manner unlike other individuals who are evaluated more extremely in either a positive or a negative direction. 
E) While social status is related to bias, salience is related to stereotyping. 
A) The salience effect leads some people to perceive women less positively than they perceive white men. 
B) Salient individuals are less often the object of attention than are other members of a work group. 
C) Individuals who are salient are often perceived to be primarily responsible for outcomes. 
D) Salient individuals are evaluated in a more balanced manner unlike other individuals who are evaluated more extremely in either a positive or a negative direction. 
E) While social status is related to bias, salience is related to stereotyping.

Question 5

Nathan just accepted a position as a Regional Director.He is new with the company, and he is just getting to know the sales reps in his region.To increase awareness of diversity among his sales reps, Nathan must

Accepted Answer

A) encourage the sales reps to suppress their personal styles. 
B) discourage the sales reps to share their points of view. 
C) ignore personal biases and stereotypes. 
D) trust his personal beliefs, attitudes, and values. 
E) become aware of his own attitudes, biases, and stereotypes and the differing perspectives of the sales reps. 
A) encourage the sales reps to suppress their personal styles. 
B) discourage the sales reps to share their points of view. 
C) ignore personal biases and stereotypes. 
D) trust his personal beliefs, attitudes, and values. 
E) become aware of his own attitudes, biases, and stereotypes and the differing perspectives of the sales reps.

Question 6

What is diversity?

Accepted Answer

A) differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and any other characteristic that is used to distinguish between people 
B) differences in the levels of job satisfaction and organizational commitment among managers in different countries because they face different economic, political, and sociocultural forces in their organizations' general environments 
C) the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence 
D) the extent to which an individual is concerned about establishing and maintaining good interpersonal relations, being liked, and having the people around him or her get along with one another 
E) the extent to which an individual desires to control or influence others 
A) differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and any other characteristic that is used to distinguish between people 
B) differences in the levels of job satisfaction and organizational commitment among managers in different countries because they face different economic, political, and sociocultural forces in their organizations' general environments 
C) the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence 
D) the extent to which an individual is concerned about establishing and maintaining good interpersonal relations, being liked, and having the people around him or her get along with one another 
E) the extent to which an individual desires to control or influence others

Question 7

The supervisor of medical billing at a hospital has established a practice that helps her document her employees' skills, performances, and abilities.This information helps the supervisor make objective decisions when promoting employees in her department.Which principle are the supervisor's actions based on?

Accepted Answer

A) restorative justice 
B) procedural justice 
C) frontier justice 
D) social justice 
E) environmental justice 
A) restorative justice 
B) procedural justice 
C) frontier justice 
D) social justice 
E) environmental justice

Question 8

Discuss the two moral principles that guide managers in their efforts to meet their ethical imperative and provide an example of how these principles can help companies avoid costly lawsuits.

Accepted Answer

The principle of distributive justice di

Question 9

When a manager asks a subordinate for sexual favors in return for a promotion, what type of sexual harassment has occurred?

Accepted Answer

A) hostile work environment 
B) quid pro quo 
C) accommodative 
D) equal 
E) covert 
A) hostile work environment 
B) quid pro quo 
C) accommodative 
D) equal 
E) covert

Question 10

Describe the major provisions of the Title VII of the Civil Rights Act, the Age in Discrimination Employment Act, and the Americans with Disabilities Act. What do these laws have in common?

Accepted Answer

Title VII prohibits discrimination in em

Question 11

Two male managers exchange a lewd sexual joke in the presence of a female manager.This is an example of

Accepted Answer

A) the similar-to-me effect. 
B) a hostile work environment. 
C) quid pro quo sexual harassment. 
D) the salience effect. 
E) reverse discrimination. 
A) the similar-to-me effect. 
B) a hostile work environment. 
C) quid pro quo sexual harassment. 
D) the salience effect. 
E) reverse discrimination.

Question 12

Which of the following best defines overt discrimination?

Accepted Answer

A) knowingly and willingly denying diverse individuals access to opportunities and outcomes in an organization 
B) focusing attention on individuals who are conspicuously different from us 
C) perceiving individuals with high social status more positively than we perceive those with low social status 
D) perceiving others who are similar to ourselves more positively than we perceive people who are different 
E) using information about others in ways that result in inaccurate perceptions 
A) knowingly and willingly denying diverse individuals access to opportunities and outcomes in an organization 
B) focusing attention on individuals who are conspicuously different from us 
C) perceiving individuals with high social status more positively than we perceive those with low social status 
D) perceiving others who are similar to ourselves more positively than we perceive people who are different 
E) using information about others in ways that result in inaccurate perceptions

Question 13

As the manager of Taylor Construction, Scott created a policy that required all subcontractors to submit monthly reports to show the percentage of work that was completed by their diverse employees.This is an example of

Accepted Answer

A) managing diversity. 
B) quid pro quo. 
C) affirmative action. 
D) overt discrimination. 
E) stereotyping. 
A) managing diversity. 
B) quid pro quo. 
C) affirmative action. 
D) overt discrimination. 
E) stereotyping.

Question 14

Brittney just started working for a real estate agency a few weeks ago, and she has developed a supportive relationship with Sherry who has worked with the agency for several years.Brittney talked with Sherry about a problem she is facing in the workplace.Sherry suggested some possible solutions and discussed the strengths and weaknesses of each.This is an example of

Accepted Answer

A) a schema. 
B) increasing awareness. 
C) mentoring. 
D) uncovering thoughts, attitudes, and experiences. 
E) coaching. 
A) a schema. 
B) increasing awareness. 
C) mentoring. 
D) uncovering thoughts, attitudes, and experiences. 
E) coaching.

Question 15

When Michael signs on Stanley for the company basketball team, he assumes that Stanley is a good player because he is African-American.Which of the following is Michael exhibiting in signing Stanley?

Accepted Answer

A) a bias 
B) a gender schema 
C) a stereotype 
D) reverse discrimination 
E) overt discrimination 
A) a bias 
B) a gender schema 
C) a stereotype 
D) reverse discrimination 
E) overt discrimination

Question 16

Which of the following helps managers respond to the differing needs of diverse employees while enabling those employees to be effective contributors to an organization?

Accepted Answer

A) suppressing their own personal styles 
B) sticking with one particular approach rather than trying different ways to do things 
C) relying on subjective performance indicators 
D) maintaining vague performance standards 
E) not feeling threatened by different approaches and perspectives 
A) suppressing their own personal styles 
B) sticking with one particular approach rather than trying different ways to do things 
C) relying on subjective performance indicators 
D) maintaining vague performance standards 
E) not feeling threatened by different approaches and perspectives

Question 17

Magdelina has been a manager at a production company for several years.She is a strict manager and often puts pressure on her subordinates to attain high performance.Some of Magdelina's subordinates perceive her as an aggressive and insensitive person.How can Magdelina overcome this barrier?

Accepted Answer

Some barriers originate in the person do

Question 18

Last week Beverly stayed after hours and spent a lot of effort and time to complete a routine assignment and meet a critical deadline.Her supervisor Annie was impressed, and so for the next assignment, Annie assigned Beverly an interesting and new type of project.Annie's action is consistent with ______ justice.

Accepted Answer

A) distributive 
B) restorative 
C) environmental 
D) reparative 
E) frontier 
A) distributive 
B) restorative 
C) environmental 
D) reparative 
E) frontier

Question 19

Diversity requires organization members to suppress their personal styles.

Accepted Answer

A) True 
 B)False

Question 20

The sales manager at STU Inc., Riley, has to promote either Mark or Kate to the position of assistant sales manager.Mark and Kate are equally good resources.Riley promotes Kate because he believes that all women are soft-spoken and polite.Riley is influenced by

Accepted Answer

A) the similar-to-me effect. 
B) the salience effect. 
C) the social status effect. 
D) stereotypes. 
E) biases. 
A) the similar-to-me effect. 
B) the salience effect. 
C) the social status effect. 
D) stereotypes. 
E) biases.

The challenges managers face in effectively managing diversity are affected by the diversity of the environment.

The management of an elementary school in Texas receives Martin's application for a teaching position.Martin's application is rejected because he is male.The management of the elementary school is influenced by

Justin, a human resources manager for XYZ Company, commits 5% of the annual budget toward instituting a new program that rewards employees for effectively handling diversity.Justin is playing the role of a(n)

Which of the following is true about the salience effect?

Nathan just accepted a position as a Regional Director.He is new with the company, and he is just getting to know the sales reps in his region.To increase awareness of diversity among his sales reps, Nathan must

What is diversity?

Discuss the two moral principles that guide managers in their efforts to meet their ethical imperative and provide an example of how these principles can help companies avoid costly lawsuits.

When a manager asks a subordinate for sexual favors in return for a promotion, what type of sexual harassment has occurred?

Describe the major provisions of the Title VII of the Civil Rights Act, the Age in Discrimination Employment Act, and the Americans with Disabilities Act. What do these laws have in common?

Two male managers exchange a lewd sexual joke in the presence of a female manager.This is an example of

Which of the following best defines overt discrimination?

As the manager of Taylor Construction, Scott created a policy that required all subcontractors to submit monthly reports to show the percentage of work that was completed by their diverse employees.This is an example of

When Michael signs on Stanley for the company basketball team, he assumes that Stanley is a good player because he is African-American.Which of the following is Michael exhibiting in signing Stanley?

Which of the following helps managers respond to the differing needs of diverse employees while enabling those employees to be effective contributors to an organization?

Magdelina has been a manager at a production company for several years.She is a strict manager and often puts pressure on her subordinates to attain high performance.Some of Magdelina's subordinates perceive her as an aggressive and insensitive person.How can Magdelina overcome this barrier?

Diversity requires organization members to suppress their personal styles.

The sales manager at STU Inc., Riley, has to promote either Mark or Kate to the position of assistant sales manager.Mark and Kate are equally good resources.Riley promotes Kate because he believes that all women are soft-spoken and polite.Riley is influenced by

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 5: Managing Diverse Employees in a Multicultural Environment

The challenges managers face in effectively managing diversity are affected by the diversity of the environment.

The management of an elementary school in Texas receives Martin's application for a teaching position.Martin's application is rejected because he is male.The management of the elementary school is influenced by

Justin, a human resources manager for XYZ Company, commits 5% of the annual budget toward instituting a new program that rewards employees for effectively handling diversity.Justin is playing the role of a(n)

Which of the following is true about the salience effect?

Nathan just accepted a position as a Regional Director.He is new with the company, and he is just getting to know the sales reps in his region.To increase awareness of diversity among his sales reps, Nathan must

What is diversity?

Discuss the two moral principles that guide managers in their efforts to meet their ethical imperative and provide an example of how these principles can help companies avoid costly lawsuits.

When a manager asks a subordinate for sexual favors in return for a promotion, what type of sexual harassment has occurred?

Describe the major provisions of the Title VII of the Civil Rights Act, the Age in Discrimination Employment Act, and the Americans with Disabilities Act. What do these laws have in common?

Two male managers exchange a lewd sexual joke in the presence of a female manager.This is an example of

Which of the following best defines overt discrimination?

As the manager of Taylor Construction, Scott created a policy that required all subcontractors to submit monthly reports to show the percentage of work that was completed by their diverse employees.This is an example of

When Michael signs on Stanley for the company basketball team, he assumes that Stanley is a good player because he is African-American.Which of the following is Michael exhibiting in signing Stanley?

Which of the following helps managers respond to the differing needs of diverse employees while enabling those employees to be effective contributors to an organization?

Magdelina has been a manager at a production company for several years.She is a strict manager and often puts pressure on her subordinates to attain high performance.Some of Magdelina's subordinates perceive her as an aggressive and insensitive person.How can Magdelina overcome this barrier?

Diversity requires organization members to suppress their personal styles.

The sales manager at STU Inc., Riley, has to promote either Mark or Kate to the position of assistant sales manager.Mark and Kate are equally good resources.Riley promotes Kate because he believes that all women are soft-spoken and polite.Riley is influenced by

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters