Question 1

A constant arrival rate is more common in waiting line management than a variable arrival rate.

Accepted Answer

A) True 
 B)False

Question 2

Highest-profit customer first is a queue discipline discussed in the textbook.

Accepted Answer

A) True 
 B)False

Question 3

A department of 25 machines is kept running by three operators who respond to randomly occurring equipment problems.An analyst wanting to know whether to add a fourth operator or downsize to two operators would be helped by using queuing theory analysis.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is a suggestion for managing queues presented in the textbook?

Accepted Answer

A) Train your servers to be friendly 
B) Tell customers that the line should encourage them to come during slack periods 
C) Give each customer a number 
D) Periodically close the service channel to temporarily disperse the line 
E) Use humor to defuse a potentially irritating situation 
A) Train your servers to be friendly 
B) Tell customers that the line should encourage them to come during slack periods 
C) Give each customer a number 
D) Periodically close the service channel to temporarily disperse the line 
E) Use humor to defuse a potentially irritating situation

Question 5

Which of the following is not a queue discipline discussed in the textbook?

Accepted Answer

A) First come,first served 
B) Last in,first out 
C) Limited needs 
D) Shortest processing time 
E) Best customer first 
A) First come,first served 
B) Last in,first out 
C) Limited needs 
D) Shortest processing time 
E) Best customer first

Question 6

A car wash is an example of a single channel,multiphase queuing system.

Accepted Answer

A) True 
 B)False

Question 7

In finite queuing theory,the average waiting time in line is denoted by what symbol?

Accepted Answer

The answer of In finite queuing theory,the average waiting time...

Question 8

Machine breakdown and repair in a twelve machine factory having three repair mechanics would develop which type of queuing system line structure concerning machine breakdowns?

Accepted Answer

A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of the above 
A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of the above

Question 9

Which of the following is not a suggestion for managing queues presented in the textbook?

Accepted Answer

A) Train your servers to be friendly 
B) Segment the customers 
C) Determine an acceptable waiting time for your customers 
D) Inform your customers of what to expect 
E) Encourage customers to come during slack periods 
A) Train your servers to be friendly 
B) Segment the customers 
C) Determine an acceptable waiting time for your customers 
D) Inform your customers of what to expect 
E) Encourage customers to come during slack periods

Question 10

Which of the following is an example of a finite population in a queuing system?

Accepted Answer

A) People waiting to purchase fuel at a service station 
B) Machines which have randomly spaced service requirements 
C) People waiting in line at a tellers' window in a bank 
D) Patients seeking help from a doctor in a private practice 
E) Taxpayers calling for assistance from the IRS 
A) People waiting to purchase fuel at a service station 
B) Machines which have randomly spaced service requirements 
C) People waiting in line at a tellers' window in a bank 
D) Patients seeking help from a doctor in a private practice 
E) Taxpayers calling for assistance from the IRS

Question 11

In getting your first driver's license,several steps had to be taken.First,you took the written test.Then you took the driving test.Then your photograph was taken and the license made.What was the queuing system line structure in the Department of Motor Vehicles?

Accepted Answer

Single cha

Question 12

Getting an autograph from a famous person might involve standing in which type of queuing line structure?

Accepted Answer

A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of the above 
A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of the above

Question 13

In finite queuing theory,the average number in the waiting line divided by the average arrival rate yields what measure of waiting line performance?

Accepted Answer

Average wa

Question 14

Joining a line at an airport shoeshine stand where there are five people shining shoes puts you in which type of queuing system line structure?

Accepted Answer

Multichann

Question 15

In a waiting line situation,multiple lines occur only when there are multiple servers.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

Accepted Answer

A) Put up a serpentine lane to keep people from jumping ahead in line 
B) Use humor to defuse a potentially irritating situation 
C) Segment the customers 
D) Assure customers that the wait is fair and inform them of the queue discipline 
E) Tell people in the queue that each will be served as soon as possible 
A) Put up a serpentine lane to keep people from jumping ahead in line 
B) Use humor to defuse a potentially irritating situation 
C) Segment the customers 
D) Assure customers that the wait is fair and inform them of the queue discipline 
E) Tell people in the queue that each will be served as soon as possible

Question 17

An infinite population in waiting line management refers to a population that is large enough in relation to the service system so that the population size caused by subtraction or additions to the population does not significantly affect the system probabilities.

Accepted Answer

A) True 
 B)False

Question 18

Arrival characteristics in a queuing problem include the length of the queue.

Accepted Answer

A) True 
 B)False

Question 19

In chapter 6,Process Analysis,the role of buffering inventories was discussed,mainly in the context manufacturing operations.How are people waiting in queues in service operations similar to buffering inventories in manufacturing and in what ways are they different?

Accepted Answer

On page 164 in Chapter 6 the text descri

Question 20

A finite population in waiting line management refers to a population that is large enough in relation to the service system so that the population size caused by subtraction or additions to the population does not significantly affect the system probabilities.

Accepted Answer

A) True 
 B)False

Exam 24: Waiting Line Analysis

A constant arrival rate is more common in waiting line management than a variable arrival rate.

Highest-profit customer first is a queue discipline discussed in the textbook.

A department of 25 machines is kept running by three operators who respond to randomly occurring equipment problems.An analyst wanting to know whether to add a fourth operator or downsize to two operators would be helped by using queuing theory analysis.

Which of the following is a suggestion for managing queues presented in the textbook?

Which of the following is not a queue discipline discussed in the textbook?

A car wash is an example of a single channel,multiphase queuing system.

In finite queuing theory,the average waiting time in line is denoted by what symbol?

Machine breakdown and repair in a twelve machine factory having three repair mechanics would develop which type of queuing system line structure concerning machine breakdowns?

Which of the following is not a suggestion for managing queues presented in the textbook?

Which of the following is an example of a finite population in a queuing system?

In getting your first driver's license,several steps had to be taken.First,you took the written test.Then you took the driving test.Then your photograph was taken and the license made.What was the queuing system line structure in the Department of Motor Vehicles?

Getting an autograph from a famous person might involve standing in which type of queuing line structure?

In finite queuing theory,the average number in the waiting line divided by the average arrival rate yields what measure of waiting line performance?

Joining a line at an airport shoeshine stand where there are five people shining shoes puts you in which type of queuing system line structure?

In a waiting line situation,multiple lines occur only when there are multiple servers.

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

An infinite population in waiting line management refers to a population that is large enough in relation to the service system so that the population size caused by subtraction or additions to the population does not significantly affect the system probabilities.

Arrival characteristics in a queuing problem include the length of the queue.

In chapter 6,Process Analysis,the role of buffering inventories was discussed,mainly in the context manufacturing operations.How are people waiting in queues in service operations similar to buffering inventories in manufacturing and in what ways are they different?

A finite population in waiting line management refers to a population that is large enough in relation to the service system so that the population size caused by subtraction or additions to the population does not significantly affect the system probabilities.

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