Question 1

The customer arrivals in a queuing system come almost exclusively from infinite populations.

Accepted Answer

A) True 
 B)False

Question 2

The customer arrivals in a queuing system come almost exclusively from finite populations.

Accepted Answer

A) True 
 B)False

Question 3

Buying a ticket for a college football game where there are multiple windows to buy the ticket at features which type of queuing system line structure?

Accepted Answer

A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of the above 
A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of the above

Question 4

Which of the following are the three major components of a queuing system?

Accepted Answer

A) The source population,how customers exit the system and the queuing discipline 
B) The number of servers,the service speed and the waiting line 
C) The source population,how the customer exits the system and the queue discipline 
D) The source population and the way customers arrive at the system,the serving systems and how customers exit the system 
E) The service speed,the queue discipline and the waiting line 
A) The source population,how customers exit the system and the queuing discipline 
B) The number of servers,the service speed and the waiting line 
C) The source population,how the customer exits the system and the queue discipline 
D) The source population and the way customers arrive at the system,the serving systems and how customers exit the system 
E) The service speed,the queue discipline and the waiting line

Question 5

Which following queue discipline is discussed in the textbook?

Accepted Answer

A) Emergencies first 
B) Garner-Whitten formula 
C) Newest customer first 
D) Patient customers last 
E) None of the above 
A) Emergencies first 
B) Garner-Whitten formula 
C) Newest customer first 
D) Patient customers last 
E) None of the above

Question 6

A tellers' window in a bank is an example of a single channel,multiphase queuing system.

Accepted Answer

A) True 
 B)False

Question 7

In what ways can management influence the arrival patterns of waiting lines?

Accepted Answer

This is discussed on page 281-282 of the

Question 8

The demand on a hospital's emergency medical services is considered an uncontrollable arrival pattern of the calling population.

Accepted Answer

A) True 
 B)False

Question 9

Standing in line to buy tickets for a basketball game where there are multiple windows to buy tickets involves which type of queuing system Line Structure?

Accepted Answer

Multichann

Question 10

The admissions system in a hospital for patients is an example of a single channel,single phase queuing system.

Accepted Answer

A) True 
 B)False

Question 11

A department of 25 machines is kept running by three operators who respond to randomly occurring equipment problems.When an operator is absent,the amount of production being lost by machines waiting for service increases.The analyst can use queuing theory analysis to determine whether to pay overtime to an operator from a different shift or not.

Accepted Answer

A) True 
 B)False

Question 12

A company is concerned about the number of customers that have to wait for service in their customer service department.Assume the rate at which customers are serviced is 12 per hour.Using the infinite queuing notion for the models presented in the textbook which of the following is the mean time between arrivals?

Accepted Answer

A) 12 minutes 
B) 6 minutes 
C) 2 minutes 
D) 1 minutes 
E) None of the above 
A) 12 minutes 
B) 6 minutes 
C) 2 minutes 
D) 1 minutes 
E) None of the above

Question 13

In a college registration process,several department heads have to approve an individual student's semester course load.What is the queuing system line structure?

Accepted Answer

A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of the above 
A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of the above

Question 14

When arrivals occur in a purely random fashion at a service facility,the distribution of the number of arrivals per unit of time forms which kind of distribution?

Accepted Answer

The answer of When arrivals occur in a purely random...

Question 15

Gas stations,loading docks and parking lots have infinite potential length of lines for their respective queuing systems.

Accepted Answer

A) True 
 B)False

Question 16

The demand on a hospital's emergency medical services is considered a controllable arrival pattern of the calling population.

Accepted Answer

A) True 
 B)False

Question 17

Standing in line to buy a ticket for a movie where there are multiple windows to buy tickets is which type of queuing system Line Structure?

Accepted Answer

A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of the above 
A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of the above

Question 18

The Poisson probability distribution is used in waiting line management when we are interested in the number of arrivals to a queue during some fixed time period.

Accepted Answer

A) True 
 B)False

Question 19

If the arrival rate for loading trucks is 5 trucks per hour,what is the mean time between arrivals?

Accepted Answer

A) 5 hours 
B) 2.5 hours 
C) 0.2 hours 
D) 0.1 hours 
E) None of the above 
A) 5 hours 
B) 2.5 hours 
C) 0.2 hours 
D) 0.1 hours 
E) None of the above

Question 20

Which of the following is not a suggestion for managing queues presented in the textbook?

Accepted Answer

A) Try to divert your customer's attention when waiting 
B) Segment the customers 
C) Encourage customers to come during the slack periods 
D) Train your people to be friendly 
E) Periodically close the service channel to temporarily disperse the line 
A) Try to divert your customer's attention when waiting 
B) Segment the customers 
C) Encourage customers to come during the slack periods 
D) Train your people to be friendly 
E) Periodically close the service channel to temporarily disperse the line

Exam 24: Waiting Line Analysis

The customer arrivals in a queuing system come almost exclusively from infinite populations.

The customer arrivals in a queuing system come almost exclusively from finite populations.

Buying a ticket for a college football game where there are multiple windows to buy the ticket at features which type of queuing system line structure?

Which of the following are the three major components of a queuing system?

Which following queue discipline is discussed in the textbook?

A tellers' window in a bank is an example of a single channel,multiphase queuing system.

In what ways can management influence the arrival patterns of waiting lines?

The demand on a hospital's emergency medical services is considered an uncontrollable arrival pattern of the calling population.

Standing in line to buy tickets for a basketball game where there are multiple windows to buy tickets involves which type of queuing system Line Structure?

The admissions system in a hospital for patients is an example of a single channel,single phase queuing system.

In a college registration process,several department heads have to approve an individual student's semester course load.What is the queuing system line structure?

When arrivals occur in a purely random fashion at a service facility,the distribution of the number of arrivals per unit of time forms which kind of distribution?

Gas stations,loading docks and parking lots have infinite potential length of lines for their respective queuing systems.

The demand on a hospital's emergency medical services is considered a controllable arrival pattern of the calling population.

Standing in line to buy a ticket for a movie where there are multiple windows to buy tickets is which type of queuing system Line Structure?

The Poisson probability distribution is used in waiting line management when we are interested in the number of arrivals to a queue during some fixed time period.

If the arrival rate for loading trucks is 5 trucks per hour,what is the mean time between arrivals?

Which of the following is not a suggestion for managing queues presented in the textbook?

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