Question 1

A responsibility chart is used in operations consulting in planning the task responsibilities for a project.

Accepted Answer

A) True 
 B)False  True

Question 2

Which of the following is not one of the categories in a Rapid Plant Assessment tour?

Accepted Answer

A) Customer satisfaction 
B) Teamwork and motivation 
C) Productivity incentives 
D) Level of inventory 
E) Commitment to quality 
A) Customer satisfaction 
B) Teamwork and motivation 
C) Productivity incentives 
D) Level of inventory 
E) Commitment to quality C

Question 3

The primary job of partners in a consulting firm is to manage consulting engagements.

Accepted Answer

A) True 
 B)False  False

Question 4

A key use of a customer survey used in operations consulting phase of problem definition is customer loyalty analysis.

Accepted Answer

A) True 
 B)False

Question 5

In causal loop analysis,reinforcing loops generate exponential growth or collapse,in which the growth or collapse continues at an ever-increasing rate.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is one of the Five Ps of Production?

Accepted Answer

A) Preparation 
B) Production quality 
C) People 
D) Project management 
E) Purchasing 
A) Preparation 
B) Production quality 
C) People 
D) Project management 
E) Purchasing

Question 7

In the five forces model,which of the following is one of the five forces?

Accepted Answer

A) Industry rivalry 
B) Quality control 
C) Manufacturing processes 
D) Quality at the source 
E) Opportunities for the customer 
A) Industry rivalry 
B) Quality control 
C) Manufacturing processes 
D) Quality at the source 
E) Opportunities for the customer

Question 8

It is expected that an operations consultant would be familiar with which of the following statistical process control tools?

Accepted Answer

A) Linear programming 
B) Information technologies 
C) Run charts 
D) Core competencies 
E) Waiting line theory 
A) Linear programming 
B) Information technologies 
C) Run charts 
D) Core competencies 
E) Waiting line theory

Question 9

Complex consulting engagements that require a great deal of innovation and creativity are sometimes called "gray hair" projects because they require a great deal of experience on the part of the consultants.

Accepted Answer

A) True 
 B)False

Question 10

What is the distinction between detailed complexity and dynamic complexity?

Accepted Answer

These terms are introduced and discussed

Question 11

One of the cost impact and payoff analysis tools from the operations consulting tool kit is bottleneck analysis.

Accepted Answer

A) True 
 B)False

Question 12

One of the principles of reengineering is which of the following?

Accepted Answer

A) Quality at the source 
B) Have those who use the output of a process perform the process 
C) Do not select suppliers on the basis of price alone 
D) Leverage high cost employees with lower cost employees 
E) Downsize your headcount while outsourcing non-essential activities 
A) Quality at the source 
B) Have those who use the output of a process perform the process 
C) Do not select suppliers on the basis of price alone 
D) Leverage high cost employees with lower cost employees 
E) Downsize your headcount while outsourcing non-essential activities

Question 13

Profitability in consulting firms is achieved by leveraging the skills of the partners through use of midlevel and junior consultants.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is not a major strategic or tactical area where companies typically seek operations consulting?

Accepted Answer

A) Adding new plants 
B) Refocusing existing facilities 
C) Locating new plants 
D) Expanding an existing plant 
E) Refurbishing an existing facility 
A) Adding new plants 
B) Refocusing existing facilities 
C) Locating new plants 
D) Expanding an existing plant 
E) Refurbishing an existing facility

Question 15

Issue trees are used as problem definition tools to structure or map the key problems to be investigated and provide a working initial hypothesis as to the likely solution to the problem.

Accepted Answer

A) True 
 B)False

Question 16

Operations consulting deals with assisting clients in developing operations strategies and improving production processes.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a data gathering tool from the operations consulting tool kit?

Accepted Answer

A) Gap analysis 
B) Employee surveys 
C) Organization charts 
D) Statistical tools 
E) Bottleneck analysis 
A) Gap analysis 
B) Employee surveys 
C) Organization charts 
D) Statistical tools 
E) Bottleneck analysis

Question 18

One of the implementation tools from the operations consulting tool kit is the responsibility chart.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is the stage in the operations consulting process that immediately follows present final report?

Accepted Answer

A) Design,develop and test alternative solutions 
B) Develop systematic performance measures 
C) Present invoice 
D) Assure client satisfaction 
E) Implement changes 
A) Design,develop and test alternative solutions 
B) Develop systematic performance measures 
C) Present invoice 
D) Assure client satisfaction 
E) Implement changes

Question 20

Business process reengineering emphasizes continuous and incremental change of processes that are essentially in control.

Accepted Answer

A) True 
 B)False

Exam 13: Operations Consulting Reengineering

A responsibility chart is used in operations consulting in planning the task responsibilities for a project.

Which of the following is not one of the categories in a Rapid Plant Assessment tour?

The primary job of partners in a consulting firm is to manage consulting engagements.

A key use of a customer survey used in operations consulting phase of problem definition is customer loyalty analysis.

In causal loop analysis,reinforcing loops generate exponential growth or collapse,in which the growth or collapse continues at an ever-increasing rate.

Which of the following is one of the Five Ps of Production?

In the five forces model,which of the following is one of the five forces?

It is expected that an operations consultant would be familiar with which of the following statistical process control tools?

Complex consulting engagements that require a great deal of innovation and creativity are sometimes called "gray hair" projects because they require a great deal of experience on the part of the consultants.

What is the distinction between detailed complexity and dynamic complexity?

One of the cost impact and payoff analysis tools from the operations consulting tool kit is bottleneck analysis.

One of the principles of reengineering is which of the following?

Profitability in consulting firms is achieved by leveraging the skills of the partners through use of midlevel and junior consultants.

Which of the following is not a major strategic or tactical area where companies typically seek operations consulting?

Issue trees are used as problem definition tools to structure or map the key problems to be investigated and provide a working initial hypothesis as to the likely solution to the problem.

Operations consulting deals with assisting clients in developing operations strategies and improving production processes.

Which of the following is a data gathering tool from the operations consulting tool kit?

One of the implementation tools from the operations consulting tool kit is the responsibility chart.

Which of the following is the stage in the operations consulting process that immediately follows present final report?

Business process reengineering emphasizes continuous and incremental change of processes that are essentially in control.

Introduction to the Field

Operations and Supply Strategy

Project Management

Product and Service Design

Strategic Capacity Management

Process Analysis

Manufacturing Processes

Service Processes

Six Sigma Quality

Supply-Chain Strategy

Logistics and Facility Location

Lean Manufacturing

Enterprise Resource Planning Systems

Demand Management and Forecasting

Aggregate Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Linear Programming Using the Excel Solver

Learning Curves

Job Design Work Measurement

Waiting Line Analysis

Process Capability and Spc

Simulation

Filters