Question 1

Describe some of the generic differences between the production of goods and services?

Accepted Answer

The primary distinction relates to the intangible nature of services and the physical tangibility of goods.A successful answer may note that all products are a mixture of the tangible and the intangible;however products that are considered to be services require a more intensive customer interaction with the transformation process than do goods.This topic is discussed in the text under the heading "Differences between goods and services" on page 10.

Question 2

In viewing a department store as a transformation process,shoppers are considered a primary input into the process.A primary transformation function of the same system is which of the following?

Accepted Answer

A) Stock pickers 
B) Well-prepared food 
C) Storage bins 
D) Storage and redistribution 
E) Promoting products 
A) Stock pickers 
B) Well-prepared food 
C) Storage bins 
D) Storage and redistribution 
E) Promoting products E

Question 3

Maximizing both effectiveness and efficiency at the same time always creates the most value for the organization.

Accepted Answer

A) True 
 B)False  False

Question 4

Operations and supply management does not involve which of the following?

Accepted Answer

A) Using operations research/management science decision-making tools 
B) Industrial engineering issues 
C) Line management responsibilities 
D) Improving operating systems 
E) Portfolio management 
A) Using operations research/management science decision-making tools 
B) Industrial engineering issues 
C) Line management responsibilities 
D) Improving operating systems 
E) Portfolio management

Question 5

A traveler is an input to an airline's transformation system.

Accepted Answer

A) True 
 B)False

Question 6

What are the six categories of transformation processes?

Accepted Answer

1.Physical
2.Locatio

Question 7

A total systems approach to managing the flow of information,materials and services from raw material suppliers to the end customer is called what?

Accepted Answer

A) Electronic commerce 
B) Total quality productivity 
C) Total service quality 
D) Supply chain management 
E) Business Process engineering 
A) Electronic commerce 
B) Total quality productivity 
C) Total service quality 
D) Supply chain management 
E) Business Process engineering

Question 8

Just-in-time manufacturing (JIT)is applicable only for small-scale manufacturing operations and can be used to eliminate production defects.

Accepted Answer

A) True 
 B)False

Question 9

In the history of operations management the use of the multidisciplinary team approach to complex system problems using tools like linear programming first occurred during which decade?

Accepted Answer

A) 1930's 
B) 1940's 
C) 1950-60's 
D) 1970's 
E) 1980's 
A) 1930's 
B) 1940's 
C) 1950-60's 
D) 1970's 
E) 1980's

Question 10

One of the precursors of operations management was the development of principles of scientific management which happened during the 1930's.

Accepted Answer

A) True 
 B)False

Question 11

One of the challenges facing operations and supply management is distributing products to global markets.

Accepted Answer

A) True 
 B)False

Question 12

What did the International Organization for Standardization create that is relevant to operations?

Accepted Answer

The ISO 90

Question 13

Core services are those products that integrate tangible goods into the service.

Accepted Answer

A) True 
 B)False

Question 14

A transformation process uses resources to convert inputs into some desired output.

Accepted Answer

A) True 
 B)False

Question 15

All European companies require that their vendors meet ISO 9000 standards as a condition for obtaining contracts.

Accepted Answer

A) True 
 B)False

Question 16

Widespread use of computers in business led to development of methods like material requirements planning (MRP)to rationalize manufacturing in the 1970s.

Accepted Answer

A) True 
 B)False

Question 17

One of the current issues of operations and supply management is optimizing global supplier,production and distribution networks.

Accepted Answer

A) True 
 B)False

Question 18

Effectiveness means doing the right things to create the most value for the company.

Accepted Answer

A) True 
 B)False

Question 19

A current issue facing operations and supply managers is coordinating the relationships between mutually supportive but separate organizations.

Accepted Answer

A) True 
 B)False

Question 20

In the transformation process of a hospital,a patient is considered a primary input.A primary transformation function of the same system is which of the following?

Accepted Answer

A) Healthy individuals 
B) Health care 
C) Well-prepared food 
D) Storage and redistribution 
E) Allocation of beds 
A) Healthy individuals 
B) Health care 
C) Well-prepared food 
D) Storage and redistribution 
E) Allocation of beds

Exam 1: Introduction to the Field

Describe some of the generic differences between the production of goods and services?

In viewing a department store as a transformation process,shoppers are considered a primary input into the process.A primary transformation function of the same system is which of the following?

Maximizing both effectiveness and efficiency at the same time always creates the most value for the organization.

Operations and supply management does not involve which of the following?

A traveler is an input to an airline's transformation system.

What are the six categories of transformation processes?

A total systems approach to managing the flow of information,materials and services from raw material suppliers to the end customer is called what?

Just-in-time manufacturing (JIT)is applicable only for small-scale manufacturing operations and can be used to eliminate production defects.

In the history of operations management the use of the multidisciplinary team approach to complex system problems using tools like linear programming first occurred during which decade?

One of the precursors of operations management was the development of principles of scientific management which happened during the 1930's.

One of the challenges facing operations and supply management is distributing products to global markets.

What did the International Organization for Standardization create that is relevant to operations?

Core services are those products that integrate tangible goods into the service.

A transformation process uses resources to convert inputs into some desired output.

All European companies require that their vendors meet ISO 9000 standards as a condition for obtaining contracts.

Widespread use of computers in business led to development of methods like material requirements planning (MRP)to rationalize manufacturing in the 1970s.

One of the current issues of operations and supply management is optimizing global supplier,production and distribution networks.

Effectiveness means doing the right things to create the most value for the company.

A current issue facing operations and supply managers is coordinating the relationships between mutually supportive but separate organizations.

In the transformation process of a hospital,a patient is considered a primary input.A primary transformation function of the same system is which of the following?

Operations and Supply Strategy

Project Management

Product and Service Design

Strategic Capacity Management

Process Analysis

Manufacturing Processes

Service Processes

Six Sigma Quality

Supply-Chain Strategy

Logistics and Facility Location

Lean Manufacturing

Operations Consulting Reengineering

Enterprise Resource Planning Systems

Demand Management and Forecasting

Aggregate Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Linear Programming Using the Excel Solver

Learning Curves

Job Design Work Measurement

Waiting Line Analysis

Process Capability and Spc

Simulation

Filters