Exam 2: Operations and Supply Strategy

When a company seeks to match the benefits of a successful position while maintaining its existing position in offering customers a variety of differing services,what is this process called?

Infrastructure decisions within operations and supply strategy include the selection of the appropriate technology,the role of inventory and the location of facilities.

Larry's Auto Body Repair Shop had revenues that averaged $60,000 per week in April and $50,000 per week in May.During both months,the shop employed six full-time (40 hours/week)workers.In April the firm also had four part-time workers working 25 hours per week but in May there were only 2 part-time workers and they only worked 10 hours per week.What is the percentage change in labor productivity from April to May for Larry's Auto Body Repair?

Process-based capabilities in service operations involve the ability to master new technologies,design and introduce new products and bring new plants on line significantly faster than one's competitors.

Which of the following is a multifactor measure of productivity?

A diagram showing how a company's strategy is delivered through a set of tailored activities is called what?

In operations and supply strategy,a strategic priority does not have to make compromises with other priorities.

Activity-system maps show how a company's strategy is delivered through a set of tailored activities.

Describe a specific example of the trade-offs between any two of the seven operational competitive dimensions?

A major competitive dimension that forms a company's strategic operational competitive position in their strategic planning is which of the following?

The operations and supply activities of the firm need to strategically support the competitive priorities of the firm.

Following a straddling strategy,firms will broaden their capabilities and effectively compete with more focused firms in markets requiring low cost for success.

The operations and supply strategy framework presented in the textbook includes which of the following enterprise capabilities?

Operations and supply strategy must be linked horizontally to the customer and vertically to other parts of the enterprise.

One of the competitive dimensions that form the competitive position of a company when planning their strategies is delivery speed.

The operations and supply strategy framework presented in the textbook includes which of the following enterprise capabilities?

An effective operations and supply strategy must be integrated with the organization's corporate strategy.

In a partial measure of productivity the denominator of the ratio would include all resources used or all inputs.

In developing an operations and supply strategy,which of the following would be an important product-specific criteria to consider?

One of the competitive dimensions that form the competitive position of a company when planning their strategies is cost.