Question 1

Trying to maximize effectiveness and efficiency at the same time can create conflict.

Accepted Answer

A) True 
 B)False

Question 2

What United States National Quality Award was started in 1987?

Accepted Answer

The answer of What United States National Quality Award was...

Question 3

A reason for studying operations and supply management (OSM)is which of the following?

Accepted Answer

A) OSM is essential for understanding organizational behavior 
B) Most business graduates do OSM work regardless of their job title 
C) The concepts and tools of OSM are used in managing other business functions 
D) OSM is a required course in all business degree programs 
E) OSM is the most rigorous business discipline 
A) OSM is essential for understanding organizational behavior 
B) Most business graduates do OSM work regardless of their job title 
C) The concepts and tools of OSM are used in managing other business functions 
D) OSM is a required course in all business degree programs 
E) OSM is the most rigorous business discipline

Question 4

Making resource utilization decisions must capture the direct costs of staffing and need not consider the implicit costs of lost customers.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following product attributes is a value added service?

Accepted Answer

A) Excellent quality 
B) Internet monitoring of orders 
C) Lowest cost 
D) Effectiveness 
E) Speed 
A) Excellent quality 
B) Internet monitoring of orders 
C) Lowest cost 
D) Effectiveness 
E) Speed

Question 6

ISO 9000 certification standards play a minor role in setting quality standards for global manufacturers but a major role in setting quality standards in the European Union.

Accepted Answer

A) True 
 B)False

Question 7

Deciding how much inventory to purchase is a fundamental topic of operations management.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following are considered current issues in operations and supply management?

Accepted Answer

A) Developing flexible supply-chains for merged operations 
B) Managing the customer's experience during the service encounter 
C) Decreasing "commoditization" of suppliers 
D) Increasing operations' responsibility for profits 
E) Increasing unionization of the work force 
A) Developing flexible supply-chains for merged operations 
B) Managing the customer's experience during the service encounter 
C) Decreasing "commoditization" of suppliers 
D) Increasing operations' responsibility for profits 
E) Increasing unionization of the work force

Question 9

In the history of operations management the development of economic lot sizing models,including the EOQ model occurred in what decade?

Accepted Answer

A) 1910's 
B) 1930's 
C) 1940's 
D) 1950-60's 
E) 1970's 
A) 1910's 
B) 1930's 
C) 1940's 
D) 1950-60's 
E) 1970's

Question 10

Efficiency means doing the right things to create the most value for the company.

Accepted Answer

A) True 
 B)False

Question 11

In the history of operations management the use and development of the set of activities referred to as business process reengineering occurred in what decade?

Accepted Answer

A) 1940's 
B) 1950-60's 
C) 1970's 
D) 1980's 
E) 1990's 
A) 1940's 
B) 1950-60's 
C) 1970's 
D) 1980's 
E) 1990's

Question 12

Radical changes in operations and supply chain management are advocated by proponents of which of the following?

Accepted Answer

A) Business process reengineering 
B) Electronic commerce 
C) Total quality management 
D) Manufacturing strategy 
E) Mergers and acquisitions 
A) Business process reengineering 
B) Electronic commerce 
C) Total quality management 
D) Manufacturing strategy 
E) Mergers and acquisitions

Question 13

In the late 1950's scholars began to deal specifically with operations management rather than with industrial engineering and operations research.

Accepted Answer

A) True 
 B)False

Question 14

JIT is an integrated set of activities designed to achieve high-volume production using minimal inventories of parts that arrive at the workstation exactly when they are needed.

Accepted Answer

A) True 
 B)False

Question 15

What is the process called that uses resources to convert inputs into some desired output?

Accepted Answer

Transforma

Question 16

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms,we could refer to this doctor as being efficient but not effective.

Accepted Answer

A) True 
 B)False

Question 17

Why is operations not perceived as important?

Accepted Answer

A) Operations is less crucial to the success of modern businesses than other functions 
B) Many senior executives began their careers in other functions and learned to take operations for granted 
C) Successful mergers or "deals" is where the action is these days and operations plays only a minor role in their success 
D) Operations and supply improvement projects are typically small,short-term and not strategic 
E) Operational coordination is best achieved by general management or the sales function 
A) Operations is less crucial to the success of modern businesses than other functions 
B) Many senior executives began their careers in other functions and learned to take operations for granted 
C) Successful mergers or "deals" is where the action is these days and operations plays only a minor role in their success 
D) Operations and supply improvement projects are typically small,short-term and not strategic 
E) Operational coordination is best achieved by general management or the sales function

Question 18

The term "value" refers to the relationship between quality and the price paid by the consumer.

Accepted Answer

A) True 
 B)False

Question 19

A business education is complete with an understanding of modern approaches to managing operations.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to the Field

Trying to maximize effectiveness and efficiency at the same time can create conflict.

What United States National Quality Award was started in 1987?

A reason for studying operations and supply management (OSM)is which of the following?

Making resource utilization decisions must capture the direct costs of staffing and need not consider the implicit costs of lost customers.

Which of the following product attributes is a value added service?

ISO 9000 certification standards play a minor role in setting quality standards for global manufacturers but a major role in setting quality standards in the European Union.

Deciding how much inventory to purchase is a fundamental topic of operations management.

Which of the following are considered current issues in operations and supply management?

In the history of operations management the development of economic lot sizing models,including the EOQ model occurred in what decade?

Efficiency means doing the right things to create the most value for the company.

In the history of operations management the use and development of the set of activities referred to as business process reengineering occurred in what decade?

Radical changes in operations and supply chain management are advocated by proponents of which of the following?

In the late 1950's scholars began to deal specifically with operations management rather than with industrial engineering and operations research.

JIT is an integrated set of activities designed to achieve high-volume production using minimal inventories of parts that arrive at the workstation exactly when they are needed.

What is the process called that uses resources to convert inputs into some desired output?

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms,we could refer to this doctor as being efficient but not effective.

Why is operations not perceived as important?

The term "value" refers to the relationship between quality and the price paid by the consumer.

A business education is complete with an understanding of modern approaches to managing operations.

Operations and Supply Strategy

Project Management

Product and Service Design

Strategic Capacity Management

Process Analysis

Manufacturing Processes

Service Processes

Six Sigma Quality

Supply-Chain Strategy

Logistics and Facility Location

Lean Manufacturing

Operations Consulting Reengineering

Enterprise Resource Planning Systems

Demand Management and Forecasting

Aggregate Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Linear Programming Using the Excel Solver

Learning Curves

Job Design Work Measurement

Waiting Line Analysis

Process Capability and Spc

Simulation

Filters