Question 1

In 1913,Henry Ford developed an assembly line to make the Model-T automobile.

Accepted Answer

A) True 
 B)False

Question 2

In the history of operations management the use of continuous improvement and value engineering started in what decade?

Accepted Answer

A) 1940's 
B) 1950-60's 
C) 1970's 
D) 1980's 
E) 1990's 
A) 1940's 
B) 1950-60's 
C) 1970's 
D) 1980's 
E) 1990's

Question 3

Really successful firms have an ambiguous idea of how they intend to make money.

Accepted Answer

A) True 
 B)False

Question 4

A worker can be efficient without being effective.

Accepted Answer

A) True 
 B)False

Question 5

One of the characteristics that distinguish a manufactured product from a service product is which of the following?

Accepted Answer

A) Customers are always directly involved in creating the output 
B) Customers often directly interact with manufacturing workers 
C) A manufactured product is a tangible,physical item 
D) Customers can purchase the identical service product from a number of outlets 
E) A service product is superficial 
A) Customers are always directly involved in creating the output 
B) Customers often directly interact with manufacturing workers 
C) A manufactured product is a tangible,physical item 
D) Customers can purchase the identical service product from a number of outlets 
E) A service product is superficial

Question 6

Strategic operations and supply management issues tend to be primarily directed at planning how to efficiently schedule material and labor.

Accepted Answer

A) True 
 B)False

Question 7

JIT is designed to achieve high-volume production using a significant inventory of component parts that minimizes the probability of running out of supplies.

Accepted Answer

A) True 
 B)False

Question 8

Managing global supplier,production and distribution networks is easy with the implementation of global enterprise resource planning systems.

Accepted Answer

A) True 
 B)False

Question 9

The text mentions a number of major challenges (listed below)to operations management that are expected to develop in the near future.Select one of these and briefly discuss the nature of the challenge?
A.Coordinate the relationships between mutually supportive but separate organizations
B.Optimizing global supplier,production and distribution networks
C.Increased co-production of goods and services
D.Managing the customer's touch points
E.Raising senior management awareness of operations as a competitive weapon
These concepts are discussed in the text under the heading "Current Issues in Operations Management" on page 18.

Accepted Answer

These concepts are discussed i

Question 10

Development of economic lot sizing models,including the EOQ model,occurred during the 1930's.

Accepted Answer

A) True 
 B)False

Question 11

Because the text states that "at the most fundamental level,operations and supply management is about getting work done quickly,efficiently,without error and at low cost" there is little in the field of operations management that relates to overall corporate strategy.

Accepted Answer

A) True 
 B)False

Question 12

Core goods are those tangible products that include a significant service component.

Accepted Answer

A) True 
 B)False

Question 13

One of the current issues of operations and supply management is increased co-production of goods and services.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following individuals are credited with helping to transplant Japanese methods of total quality management to the United States?

Accepted Answer

A) Harris 
B) Baldridge 
C) Dodge 
D) Deming 
E) Wright 
A) Harris 
B) Baldridge 
C) Dodge 
D) Deming 
E) Wright

Question 15

Discuss the role of efficiency and effectiveness in the creation of value?

Accepted Answer

A successful response to this question r

Question 16

In the history of operations management the use of synchronous manufacturing occurred in what decade?

Accepted Answer

A) 1930's 
B) 1940's 
C) 1950-60's 
D) 1970's 
E) 1980's 
A) 1930's 
B) 1940's 
C) 1950-60's 
D) 1970's 
E) 1980's

Question 17

Which of the following is not a general category for categorizing transformation processes?

Accepted Answer

A) Exchange,as in retailing 
B) Physical,as in manufacturing 
C) Insulational,as in inventory 
D) Location,as in transportation 
E) Storage,as in warehousing 
A) Exchange,as in retailing 
B) Physical,as in manufacturing 
C) Insulational,as in inventory 
D) Location,as in transportation 
E) Storage,as in warehousing

Question 18

A visit to a hair salon produces a tangible result-a new appearance for the customer.Hence,the output of hair salons is a manufactured good,not a service.

Accepted Answer

A) True 
 B)False

Question 19

In the manufacturing strategy paradigm developed in the 1970's,which of the following are suggested?

Accepted Answer

A) Manufacturing can be a competitive weapon by excelling on all performance measures 
B) Manufacturing should focus on a limited set of tasks 
C) Management should create a highly flexible factory 
D) Manufacturing facilities can achieve the lowest possible cost 
E) Manufacturing management is best done by people with engineering degrees 
A) Manufacturing can be a competitive weapon by excelling on all performance measures 
B) Manufacturing should focus on a limited set of tasks 
C) Management should create a highly flexible factory 
D) Manufacturing facilities can achieve the lowest possible cost 
E) Manufacturing management is best done by people with engineering degrees

Question 20

One of the current issues of operations and supply management is decreasing "commoditization" of suppliers.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to the Field

In 1913,Henry Ford developed an assembly line to make the Model-T automobile.

In the history of operations management the use of continuous improvement and value engineering started in what decade?

Really successful firms have an ambiguous idea of how they intend to make money.

A worker can be efficient without being effective.

One of the characteristics that distinguish a manufactured product from a service product is which of the following?

Strategic operations and supply management issues tend to be primarily directed at planning how to efficiently schedule material and labor.

JIT is designed to achieve high-volume production using a significant inventory of component parts that minimizes the probability of running out of supplies.

Managing global supplier,production and distribution networks is easy with the implementation of global enterprise resource planning systems.

Development of economic lot sizing models,including the EOQ model,occurred during the 1930's.

Because the text states that "at the most fundamental level,operations and supply management is about getting work done quickly,efficiently,without error and at low cost" there is little in the field of operations management that relates to overall corporate strategy.

Core goods are those tangible products that include a significant service component.

One of the current issues of operations and supply management is increased co-production of goods and services.

Which of the following individuals are credited with helping to transplant Japanese methods of total quality management to the United States?

Discuss the role of efficiency and effectiveness in the creation of value?

In the history of operations management the use of synchronous manufacturing occurred in what decade?

Which of the following is not a general category for categorizing transformation processes?

A visit to a hair salon produces a tangible result-a new appearance for the customer.Hence,the output of hair salons is a manufactured good,not a service.

In the manufacturing strategy paradigm developed in the 1970's,which of the following are suggested?

One of the current issues of operations and supply management is decreasing "commoditization" of suppliers.

Operations and Supply Strategy

Project Management

Product and Service Design

Strategic Capacity Management

Process Analysis

Manufacturing Processes

Service Processes

Six Sigma Quality

Supply-Chain Strategy

Logistics and Facility Location

Lean Manufacturing

Operations Consulting Reengineering

Enterprise Resource Planning Systems

Demand Management and Forecasting

Aggregate Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Linear Programming Using the Excel Solver

Learning Curves

Job Design Work Measurement

Waiting Line Analysis

Process Capability and Spc

Simulation

Filters