Question 1

Which of the following is a commonly used political strategy in an organization?

Accepted Answer

A)  Delegating personal tasks to workers 
B)  Evaluating a worker on racial basis 
C)  Building relationships at all levels 
D)  Damaging others' reputation 
A)  Delegating personal tasks to workers 
B)  Evaluating a worker on racial basis 
C)  Building relationships at all levels 
D)  Damaging others' reputation C

Question 2

As what is the generation born approximately between the years 1960 and 1981 known?

Accepted Answer

A)  Silent Generation 
B)  Baby Boomers 
C)  Generation X 
D)  Generation Y 
A)  Silent Generation 
B)  Baby Boomers 
C)  Generation X 
D)  Generation Y C

Question 3

Natalie,the supervisor of a 24-hour pharmacy,schedules the work shifts of her employees.Recently,two of her senior employees had a conflict because each of them wanted both Friday and Saturday nights off.Natalie gave one employee Friday nights off and the other employee Saturday nights off.Which of the following strategies did Natalie use to manage the conflict?

Accepted Answer

A)  Avoiding 
B)  Smoothing 
C)  Compromise 
D)  Grievance redressal 
A)  Avoiding 
B)  Smoothing 
C)  Compromise 
D)  Grievance redressal C

Question 4

Identify and describe both positive and negative aspects of conflict.

Accepted Answer

Sometimes conflict is a positive force t

Question 5

When a person initiates a conflict resolution with another person,which of the following is the next step that should be taken immediately after the two people work together to find a solution?

Accepted Answer

A)  Implement the solution 
B)  Restate the problem 
C)  Understand the conflict 
D)  Restate the solution 
A)  Implement the solution 
B)  Restate the problem 
C)  Understand the conflict 
D)  Restate the solution

Question 6

Describe how supervisors can implement change.

Accepted Answer

The key to implementing change is to bui

Question 7

Managing a conflict by confronting the problem and solving it is known as:

Accepted Answer

A)  compromise. 
B)  forcing. 
C)  conflict resolution. 
D)  conflict consolidation. 
A)  compromise. 
B)  forcing. 
C)  conflict resolution. 
D)  conflict consolidation.

Question 8

Which of the following best exemplifies connection power?

Accepted Answer

A)  An organization's employee who is given a raise by his or her supervisor 
B)  An organization's employee who is the daughter of a vice president 
C)  An organization's supervisor who exudes enthusiasm, energy, and genuine enjoyment 
D)  An organization's supervisor who knows when the department manager will be out of town 
A)  An organization's employee who is given a raise by his or her supervisor 
B)  An organization's employee who is the daughter of a vice president 
C)  An organization's supervisor who exudes enthusiasm, energy, and genuine enjoyment 
D)  An organization's supervisor who knows when the department manager will be out of town

Question 9

_____ can be best defined as intentional acts of influence to enhance or protect the self-interest of individuals or groups.

Accepted Answer

A)  Role conflicts 
B)  Strategic conflicts 
C)  Hidden agendas 
D)  Organizational politics 
A)  Role conflicts 
B)  Strategic conflicts 
C)  Hidden agendas 
D)  Organizational politics

Question 10

A supervisor who says,"Be on time tomorrow,or you're fired!" is using _____ power.

Accepted Answer

A)  coercive 
B)  legitimate 
C)  connection 
D)  expert 
A)  coercive 
B)  legitimate 
C)  connection 
D)  expert

Question 11

Which of these strategies makes most sense if one assumes that all conflict is bad?

Accepted Answer

A)  Avoidance 
B)  Compromise 
C)  Forcing a solution 
D)  Resolving 
A)  Avoidance 
B)  Compromise 
C)  Forcing a solution 
D)  Resolving

Question 12

_____ can be best defined as settling on a solution that gives each person part of what he or she wants; no one gets everything,and no one loses completely.

Accepted Answer

A)  Strategic avoidance 
B)  Consolidation 
C)  Compromise 
D)  Resolution 
A)  Strategic avoidance 
B)  Consolidation 
C)  Compromise 
D)  Resolution

Question 13

In an organization with self-managed work teams,one of the teams decides that instead of reaching a consensus on some issue,it will simply vote on what to do.The majority then makes the decision.Of which type of strategy for conflict management is this an example?

Accepted Answer

A)  Confronting the problem and resolving it 
B)  Avoiding 
C)  Compromising 
D)  Forcing a solution 
A)  Confronting the problem and resolving it 
B)  Avoiding 
C)  Compromising 
D)  Forcing a solution

Question 14

Robert is a project engineer who possesses great problem-solving abilities and knowledge of the software system used by his company.He is considered his group's informal leader because of his:

Accepted Answer

A)  position power. 
B)  political power. 
C)  personal power. 
D)  connection power. 
A)  position power. 
B)  political power. 
C)  personal power. 
D)  connection power.

Question 15

The struggle that results from incompatible or opposing needs,feelings,thoughts,or demands within a person or between two or more people is the most accurate definition of:

Accepted Answer

A)  competition. 
B)  conflict. 
C)  frustration. 
D)  crusade. 
A)  competition. 
B)  conflict. 
C)  frustration. 
D)  crusade.

Question 16

Which of the following is true of avoidance as a strategy for conflict management?

Accepted Answer

A)  Avoidance strategies are most useful for conflicts that are not serious. 
B)  Avoidance strategies are most useful for conflicts for which a solution would be less difficult than the problem justifies. 
C)  Avoiding conflicts generally makes them go away. 
D)  Avoiding conflicts makes opposing points of view less significant. 
A)  Avoidance strategies are most useful for conflicts that are not serious. 
B)  Avoidance strategies are most useful for conflicts for which a solution would be less difficult than the problem justifies. 
C)  Avoiding conflicts generally makes them go away. 
D)  Avoiding conflicts makes opposing points of view less significant.

Question 17

Lewin's model of change defines unfreezing as people:

Accepted Answer

A)  reverting to old practices. 
B)  recognizing a need for change. 
C)  trying to behave differently. 
D)  making the new behavior permanent. 
A)  reverting to old practices. 
B)  recognizing a need for change. 
C)  trying to behave differently. 
D)  making the new behavior permanent.

Question 18

Which of the following situations is most likely to result in a structural conflict?

Accepted Answer

A)  When a supervisor has trouble selecting a choice between two mixed possibilities 
B)  When a supervisor's manager ignores the chain of command and gives directions to the supervisor's employees 
C)  When an organization's management intentionally brings about a conflict to achieve an objective 
D)  When a conflict arises between a supervisor and a peer from differing opinions 
A)  When a supervisor has trouble selecting a choice between two mixed possibilities 
B)  When a supervisor's manager ignores the chain of command and gives directions to the supervisor's employees 
C)  When an organization's management intentionally brings about a conflict to achieve an objective 
D)  When a conflict arises between a supervisor and a peer from differing opinions

Question 19

Legitimate power:

Accepted Answer

A)  arises from fear related to the use of force. 
B)  arises from a person's knowledge or skills. 
C)  comes from the emotions a person inspires. 
D)  comes from the position a person holds. 
A)  arises from fear related to the use of force. 
B)  arises from a person's knowledge or skills. 
C)  comes from the emotions a person inspires. 
D)  comes from the position a person holds.

Question 20

James works as a supervisor at FastLoops Co.He transferred his most hardworking night-shift worker,Mary,to the day shift,which she had been wanting for a long time.Which type of power did James use to reinforce hard work?

Accepted Answer

A)  Connection power 
B)  Supervisory power 
C)  Reward power 
D)  Referent power 
A)  Connection power 
B)  Supervisory power 
C)  Reward power 
D)  Referent power

Which of the following is a commonly used political strategy in an organization?

As what is the generation born approximately between the years 1960 and 1981 known?

Identify and describe both positive and negative aspects of conflict.

When a person initiates a conflict resolution with another person,which of the following is the next step that should be taken immediately after the two people work together to find a solution?

Describe how supervisors can implement change.

Managing a conflict by confronting the problem and solving it is known as:

Which of the following best exemplifies connection power?

_____ can be best defined as intentional acts of influence to enhance or protect the self-interest of individuals or groups.

A supervisor who says,"Be on time tomorrow,or you're fired!" is using _____ power.

Which of these strategies makes most sense if one assumes that all conflict is bad?

_____ can be best defined as settling on a solution that gives each person part of what he or she wants; no one gets everything,and no one loses completely.

In an organization with self-managed work teams,one of the teams decides that instead of reaching a consensus on some issue,it will simply vote on what to do.The majority then makes the decision.Of which type of strategy for conflict management is this an example?

Robert is a project engineer who possesses great problem-solving abilities and knowledge of the software system used by his company.He is considered his group's informal leader because of his:

The struggle that results from incompatible or opposing needs,feelings,thoughts,or demands within a person or between two or more people is the most accurate definition of:

Which of the following is true of avoidance as a strategy for conflict management?

Lewin's model of change defines unfreezing as people:

Which of the following situations is most likely to result in a structural conflict?

Legitimate power:

James works as a supervisor at FastLoops Co.He transferred his most hardworking night-shift worker,Mary,to the day shift,which she had been wanting for a long time.Which type of power did James use to reinforce hard work?

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 14: Managing Conflict and Change

Which of the following is a commonly used political strategy in an organization?

As what is the generation born approximately between the years 1960 and 1981 known?

Identify and describe both positive and negative aspects of conflict.

When a person initiates a conflict resolution with another person,which of the following is the next step that should be taken immediately after the two people work together to find a solution?

Describe how supervisors can implement change.

Managing a conflict by confronting the problem and solving it is known as:

Which of the following best exemplifies connection power?

_____ can be best defined as intentional acts of influence to enhance or protect the self-interest of individuals or groups.

A supervisor who says,"Be on time tomorrow,or you're fired!" is using _____ power.

Which of these strategies makes most sense if one assumes that all conflict is bad?

_____ can be best defined as settling on a solution that gives each person part of what he or she wants; no one gets everything,and no one loses completely.

In an organization with self-managed work teams,one of the teams decides that instead of reaching a consensus on some issue,it will simply vote on what to do.The majority then makes the decision.Of which type of strategy for conflict management is this an example?

Robert is a project engineer who possesses great problem-solving abilities and knowledge of the software system used by his company.He is considered his group's informal leader because of his:

The struggle that results from incompatible or opposing needs,feelings,thoughts,or demands within a person or between two or more people is the most accurate definition of:

Which of the following is true of avoidance as a strategy for conflict management?

Lewin's model of change defines unfreezing as people:

Which of the following situations is most likely to result in a structural conflict?

Legitimate power:

James works as a supervisor at FastLoops Co.He transferred his most hardworking night-shift worker,Mary,to the day shift,which she had been wanting for a long time.Which type of power did James use to reinforce hard work?

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters