Question 1

Discuss the zero-defects approach and total quality management (TQM).

Accepted Answer

The zero-defects approach is a quality control technique based on the view that everyone in the organization should work toward the goal of delivering such high quality that all aspects of the organization's goods and services are free of problems. Total quality management (TQM) is an organization-wide focus on satisfying customers by continuously improving every business process for delivering goods or services.

Question 2

Increasing output without increasing costs is most likely to make employees:

Accepted Answer

A)  reduce the time they spend in detour behavior. 
B)  unhappy as it may mean that the new goals are unreasonable. 
C)  reject the principles of job enlargement and job enrichment. 
D)  add additional quality improvement measures. 
A)  reduce the time they spend in detour behavior. 
B)  unhappy as it may mean that the new goals are unreasonable. 
C)  reject the principles of job enlargement and job enrichment. 
D)  add additional quality improvement measures. B

Question 3

Supervisors play an important role in improving employee productivity because they:

Accepted Answer

A)  are primarily required to utilize conceptual skills. 
B)  are in direct contact with employees. 
C)  determine organizational policies. 
D)  devise strategies that are appealing to employees. 
A)  are primarily required to utilize conceptual skills. 
B)  are in direct contact with employees. 
C)  determine organizational policies. 
D)  devise strategies that are appealing to employees. B

Question 4

Which of the following skills is most important for an employee involvement team to be successful?

Accepted Answer

A)  Conceptual skills 
B)  Human relations skills 
C)  Technical skills 
D)  Problem-solving skills 
A)  Conceptual skills 
B)  Human relations skills 
C)  Technical skills 
D)  Problem-solving skills

Question 5

The zero-defects approach is best defined as the quality control technique:

Accepted Answer

A)  designed to improve the product or service output to 99.97 percent perfect. 
B)  in which an organization works toward making its goods and services free of problems. 
C)  in which the employees look for defects in parts, finished goods, or other outcomes selected through a sampling technique. 
D)  in which the top performer of a process is identified and imitated. 
A)  designed to improve the product or service output to 99.97 percent perfect. 
B)  in which an organization works toward making its goods and services free of problems. 
C)  in which the employees look for defects in parts, finished goods, or other outcomes selected through a sampling technique. 
D)  in which the top performer of a process is identified and imitated.

Question 6

Supervisors must care about quality because poor quality:

Accepted Answer

A)  limits the organization's access to resources. 
B)  leads to reduced organizational costs. 
C)  prevents inspection and rework. 
D)  saves much needed raw materials. 
A)  limits the organization's access to resources. 
B)  leads to reduced organizational costs. 
C)  prevents inspection and rework. 
D)  saves much needed raw materials.

Question 7

List three constraints on productivity.Elaborate one of the limitations and discuss how it can be overcome.

Accepted Answer

Students' answers may vary.
Some of the

Question 8

All kinds of tactics used for postponing or avoiding work that results in wasted time are referred to as _____.

Accepted Answer

A)  detour behavior 
B)  overhead 
C)  kaizen 
D)  free riding 
A)  detour behavior 
B)  overhead 
C)  kaizen 
D)  free riding

Question 9

In the context of productivity equation,to increase productivity,a supervisor needs to:

Accepted Answer

A)  increase outputs and reduce inputs. 
B)  decrease outputs and increase inputs. 
C)  increase inputs significantly to lower the pace of outputs. 
D)  decrease outputs significantly to increase the pace of inputs. 
A)  increase outputs and reduce inputs. 
B)  decrease outputs and increase inputs. 
C)  increase inputs significantly to lower the pace of outputs. 
D)  decrease outputs significantly to increase the pace of inputs.

Question 10

Which of the following is most likely to be the first step that the members of an employee involvement team should take?

Accepted Answer

A)  They should select the problems to focus on first step. 
B)  They should identify quality problems related to the employees' areas of responsibility. 
C)  They should analyze the problem to identify the causes of poor quality. 
D)  They should identify possible solutions and select one to recommend to management. 
A)  They should select the problems to focus on first step. 
B)  They should identify quality problems related to the employees' areas of responsibility. 
C)  They should analyze the problem to identify the causes of poor quality. 
D)  They should identify possible solutions and select one to recommend to management.

Question 11

In the context of quality improvement methods,_____ can be best described as a practice that considers any costs other than a cost that adds value for the customer to be wasteful and,hence,something to be eliminated.

Accepted Answer

A)  lean process improvement 
B)  Six Sigma 
C)  total quality management 
D)  zero-defects approach 
A)  lean process improvement 
B)  Six Sigma 
C)  total quality management 
D)  zero-defects approach

Question 12

Process control is best defined as the quality control method that emphasizes:

Accepted Answer

A)  how to do things in a way that leads to better quality. 
B)  how to improve only products. 
C)  ways to improve only services. 
D)  the use of sampling techniques to find defects in products. 
A)  how to do things in a way that leads to better quality. 
B)  how to improve only products. 
C)  ways to improve only services. 
D)  the use of sampling techniques to find defects in products.

Question 13

Mary processes 96 permit applications in an eight-hour day at the secretary of state's office.If Mary earns $6 per hour,what would be her productivity measure?

Accepted Answer

A)  2 
B)  6 
C)  16 
D)  48 
A)  2 
B)  6 
C)  16 
D)  48

Question 14

Which of the following is a series of standards adopted by the International Organization for Standardization to spell out acceptable criteria for quality systems?

Accepted Answer

A)  ISO 9000 
B)  Total quality management guidelines 
C)  Malcolm Baldrige guidelines 
D)  Benchmarking 
A)  ISO 9000 
B)  Total quality management guidelines 
C)  Malcolm Baldrige guidelines 
D)  Benchmarking

Question 15

Which of the following productivity constraints is most difficult to overcome?

Accepted Answer

A)  A low-skilled employee giving low productivity 
B)  An employee needing more training 
C)  An employee being unable to learn 
D)  A supervisor giving unclear instructions 
A)  A low-skilled employee giving low productivity 
B)  An employee needing more training 
C)  An employee being unable to learn 
D)  A supervisor giving unclear instructions

Question 16

A percentage that represents the average annual earnings for each dollar of a given investment is referred to as the:

Accepted Answer

A)  average downtime. 
B)  average rate of return. 
C)  average idle time. 
D)  total payback period. 
A)  average downtime. 
B)  average rate of return. 
C)  average idle time. 
D)  total payback period.

Question 17

Expenses not related directly to producing goods and services are termed as:

Accepted Answer

A)  staff salaries. 
B)  overhead. 
C)  core costs. 
D)  relative costs. 
A)  staff salaries. 
B)  overhead. 
C)  core costs. 
D)  relative costs.

Question 18

What is quality control? Which two areas do supervisors focus on when they look for high-quality performance to reinforce or improvements to make? Describe each.

Accepted Answer

Quality control refers to an organizatio

Question 19

Downtime is best defined as the time during which:

Accepted Answer

A)  employees or machines are not producing goods or services. 
B)  employees or machines are maximizing their production of goods and services. 
C)  the output of a department increases along with an increase in cost. 
D)  the output of a department decreases along with a decrease in cost. 
A)  employees or machines are not producing goods or services. 
B)  employees or machines are maximizing their production of goods and services. 
C)  the output of a department increases along with an increase in cost. 
D)  the output of a department decreases along with a decrease in cost.

Question 20

Supervisors can increase their own and their team's productivity primarily by:

Accepted Answer

A)  understanding the goals of quality programs and their own role in achieving those goals. 
B)  implementing strict rules and dictating departmental goals that need to be achieved. 
C)  focusing on average rate of return and payback period of investments made on new equipment. 
D)  utilizing conceptual and planning skills to develop new control strategies. 
A)  understanding the goals of quality programs and their own role in achieving those goals. 
B)  implementing strict rules and dictating departmental goals that need to be achieved. 
C)  focusing on average rate of return and payback period of investments made on new equipment. 
D)  utilizing conceptual and planning skills to develop new control strategies.

Discuss the zero-defects approach and total quality management (TQM).

Increasing output without increasing costs is most likely to make employees:

Supervisors play an important role in improving employee productivity because they:

Which of the following skills is most important for an employee involvement team to be successful?

The zero-defects approach is best defined as the quality control technique:

Supervisors must care about quality because poor quality:

List three constraints on productivity.Elaborate one of the limitations and discuss how it can be overcome.

All kinds of tactics used for postponing or avoiding work that results in wasted time are referred to as _____.

In the context of productivity equation,to increase productivity,a supervisor needs to:

Which of the following is most likely to be the first step that the members of an employee involvement team should take?

In the context of quality improvement methods,_____ can be best described as a practice that considers any costs other than a cost that adds value for the customer to be wasteful and,hence,something to be eliminated.

Process control is best defined as the quality control method that emphasizes:

Mary processes 96 permit applications in an eight-hour day at the secretary of state's office.If Mary earns $6 per hour,what would be her productivity measure?

Which of the following is a series of standards adopted by the International Organization for Standardization to spell out acceptable criteria for quality systems?

Which of the following productivity constraints is most difficult to overcome?

A percentage that represents the average annual earnings for each dollar of a given investment is referred to as the:

Expenses not related directly to producing goods and services are termed as:

What is quality control? Which two areas do supervisors focus on when they look for high-quality performance to reinforce or improvements to make? Describe each.

Downtime is best defined as the time during which:

Supervisors can increase their own and their team's productivity primarily by:

Supervision: Tradition and Contemporary Trends

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 2: Ensuring High Quality and Productivity

Discuss the zero-defects approach and total quality management (TQM).

Increasing output without increasing costs is most likely to make employees:

Supervisors play an important role in improving employee productivity because they:

Which of the following skills is most important for an employee involvement team to be successful?

The zero-defects approach is best defined as the quality control technique:

Supervisors must care about quality because poor quality:

List three constraints on productivity.Elaborate one of the limitations and discuss how it can be overcome.

All kinds of tactics used for postponing or avoiding work that results in wasted time are referred to as _____.

In the context of productivity equation,to increase productivity,a supervisor needs to:

Which of the following is most likely to be the first step that the members of an employee involvement team should take?

In the context of quality improvement methods,_____ can be best described as a practice that considers any costs other than a cost that adds value for the customer to be wasteful and,hence,something to be eliminated.

Process control is best defined as the quality control method that emphasizes:

Mary processes 96 permit applications in an eight-hour day at the secretary of state's office.If Mary earns $6 per hour,what would be her productivity measure?

Which of the following is a series of standards adopted by the International Organization for Standardization to spell out acceptable criteria for quality systems?

Which of the following productivity constraints is most difficult to overcome?

A percentage that represents the average annual earnings for each dollar of a given investment is referred to as the:

Expenses not related directly to producing goods and services are termed as:

What is quality control? Which two areas do supervisors focus on when they look for high-quality performance to reinforce or improvements to make? Describe each.

Downtime is best defined as the time during which:

Supervisors can increase their own and their team's productivity primarily by:

Supervision: Tradition and Contemporary Trends

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters