Question 1

Elaborate on employee assistance programs (EAPs).

Accepted Answer

An employee assistance program (EAP) is a company-based program for providing counseling and related help to employees whose personal problems affect their performance. It may be simply a referral service, or it may be fully staffed with social workers, psychologists, nurses, career counselors, financial advisers, and other professionals. These programs are voluntary and confidential. Services of EAPs include recovery from substance abuse, financial and career counseling, referrals for child care and elder care, AIDS education and counseling, and helping employees work with others of a different cultural background. A supervisor who is concerned about troubled employees might investigate such benefits and encourage the organization to consider offering an EAP. The reason for providing EAPs and other sources of counseling is to improve the employee's performance. It is up to the supervisor to see that the treatment plan is producing the desired results at the workplace.

Question 2

A supervisor's ultimate goal in administering discipline should ideally be to:

Accepted Answer

A)  fire the employee. 
B)  solve the problem without dismissing the employee. 
C)  show how much power he or she has. 
D)  restrict whistleblowers from exposing the company. 
A)  fire the employee. 
B)  solve the problem without dismissing the employee. 
C)  show how much power he or she has. 
D)  restrict whistleblowers from exposing the company. B

Question 3

Unlike punishment,discipline _____.

Accepted Answer

A)  is narrower 
B)  always involves unpleasant consequences 
C)  is a teaching process 
D)  prevents employees only from breaking rules 
A)  is narrower 
B)  always involves unpleasant consequences 
C)  is a teaching process 
D)  prevents employees only from breaking rules C

Question 4

Identify a characteristic of dismissal.

Accepted Answer

A)  It is also known as demotion. 
B)  Supervisors should ideally dismiss employees at the first instance of them not responding to any form of discipline. 
C)  It is also known as termination or discharge. 
D)  It occurs because correcting any problem is too difficult and expensive. 
A)  It is also known as demotion. 
B)  Supervisors should ideally dismiss employees at the first instance of them not responding to any form of discipline. 
C)  It is also known as termination or discharge. 
D)  It occurs because correcting any problem is too difficult and expensive.

Question 5

Ted,a supervisor for Jack's Pool Supplies,was accused of stealing pool supplies and selling them to friends and relatives at reduced prices.Given Ted's good track record,he was not fired immediately.The authorities decided to give him an administrative leave,without pay,until the investigation was complete.Considering the given information,it would be most appropriate to say that Ted was:

Accepted Answer

A)  demoted. 
B)  discharged. 
C)  suspended. 
D)  dismissed. 
A)  demoted. 
B)  discharged. 
C)  suspended. 
D)  dismissed.

Question 6

The primary purpose of providing employee assistance programs and other counseling programs is to:

Accepted Answer

A)  prevent discrimination against a troubled employee. 
B)  improve a troubled employee's performance. 
C)  make a troubled employee feel guilty about his or her behavior. 
D)  avoid being persecuted by a troubled employee. 
A)  prevent discrimination against a troubled employee. 
B)  improve a troubled employee's performance. 
C)  make a troubled employee feel guilty about his or her behavior. 
D)  avoid being persecuted by a troubled employee.

Question 7

When a supervisor suspects a problem with a troubled employee,what should be his or her first step?

Accepted Answer

A)  Documenting the problem 
B)  Confronting the employee 
C)  Referring the employee to a source of counseling 
D)  Threatening the employee with termination 
A)  Documenting the problem 
B)  Confronting the employee 
C)  Referring the employee to a source of counseling 
D)  Threatening the employee with termination

Question 8

Which of the following is true of administering discipline?

Accepted Answer

A)  In order to be effective, management actions in response to violations of company rules should not be predictable. 
B)  Employees should not question management's statement of the facts. 
C)  Supervisors should not include respecting the rights of employees in the discipline process. 
D)  The specific ways in which a supervisor applies disciplinary steps may be dictated by a union contract. 
A)  In order to be effective, management actions in response to violations of company rules should not be predictable. 
B)  Employees should not question management's statement of the facts. 
C)  Supervisors should not include respecting the rights of employees in the discipline process. 
D)  The specific ways in which a supervisor applies disciplinary steps may be dictated by a union contract.

Question 9

Which of the following ideally comes under the scope of an employer when dealing with troubled employees? rev: 07_10_2015_QC_CS-19156

Accepted Answer

A)  Diagnosing a psychological problem 
B)  Protecting the employee's privacy 
C)  Covering up for the employee 
D)  Giving advice on medical issues 
A)  Diagnosing a psychological problem 
B)  Protecting the employee's privacy 
C)  Covering up for the employee 
D)  Giving advice on medical issues

Question 10

Identify a true statement about effective discipline.

Accepted Answer

A)  Being angry and hostile helps a supervisor to be objective when confronting the employee. 
B)  Being calm and relaxed when administering discipline tells an employee that the supervisor is confident of what he or she is doing. 
C)  By ignoring the situation, a supervisor saves a behavior problem from getting worse. 
D)  By being emotional, supervisors can easily deal with problem employees. 
A)  Being angry and hostile helps a supervisor to be objective when confronting the employee. 
B)  Being calm and relaxed when administering discipline tells an employee that the supervisor is confident of what he or she is doing. 
C)  By ignoring the situation, a supervisor saves a behavior problem from getting worse. 
D)  By being emotional, supervisors can easily deal with problem employees.

Question 11

An approach to counseling where a supervisor asks questions to an employee about a specific problem and then suggests ways to handle the problem after he or she understands the problem is referred to as:

Accepted Answer

A)  directive counseling. 
B)  emotionally focused therapy. 
C)  nondirective counseling. 
D)  grief therapy. 
A)  directive counseling. 
B)  emotionally focused therapy. 
C)  nondirective counseling. 
D)  grief therapy.

Question 12

Salma and Maria are employees at Welfare Co.Salma argues that substance abuse may not be legal grounds for firing an employee,whereas Maria says that substance abuse is always a legal ground for firing employees.Which of the following is a true statement that best supports Salma's argument?

Accepted Answer

A)  It is illegal for any company to conduct random drug testing of employees. 
B)  Employees who use drugs are far more productive than their co-workers who stay sober. 
C)  The Americans with Disabilities Act (AD
A)  prohibits discrimination on the basis of physical or mental disability only. 
D)  The Americans with Disabilities Act (AD
A)  treats substance abuse arising from an addiction as a disability. 
A)  It is illegal for any company to conduct random drug testing of employees. 
B)  Employees who use drugs are far more productive than their co-workers who stay sober. 
C)  The Americans with Disabilities Act (AD
A)  prohibits discrimination on the basis of physical or mental disability only. 
D)  The Americans with Disabilities Act (AD
A)  treats substance abuse arising from an addiction as a disability.

Question 13

Identify an example that deals with an employee who engages in theft of time.

Accepted Answer

A)  Lee, a supervisor at Builders Co., who uses office stationery for personal use at home 
B)  Diana, a customer of InStyle Cosmetics, who shoplifts cosmetic products 
C)  Rahul, a finance employee at Global Inc., who transfers small sums from Global's books to his own account 
D)  Anna, a manager at Infoholics Inc., who takes extra sick leaves almost every month 
A)  Lee, a supervisor at Builders Co., who uses office stationery for personal use at home 
B)  Diana, a customer of InStyle Cosmetics, who shoplifts cosmetic products 
C)  Rahul, a finance employee at Global Inc., who transfers small sums from Global's books to his own account 
D)  Anna, a manager at Infoholics Inc., who takes extra sick leaves almost every month

Question 14

Ashton's supervisor Carol notices that he is always late to work.She discusses the matter with Ashton and makes him realize how his behavior is affecting everyone in the department.Then Carol encourages him to analyze the problem and listens to what Ashton has to say.Ashton realizes that the reason behind his being late is that he is running too many errands in the morning.So he decides to run his personal errands during lunch and after work.In this scenario,which type of counseling approach has been used?

Accepted Answer

A)  Nondirective counseling 
B)  Reverse psychology 
C)  Directive counseling 
D)  Grief therapy 
A)  Nondirective counseling 
B)  Reverse psychology 
C)  Directive counseling 
D)  Grief therapy

Question 15

Kim leaves office early every day because she has to look after her alcoholic brother at home.Her supervisor,James,notices that she mostly stays only a few hours at work.He decides to use the nondirective method of counseling for discussing her problem.Which of the following is the first step that James would take in this method of counseling?

Accepted Answer

A)  James would suggest Kim ways to handle her alcoholic brother. 
B)  James would help Kim resolve her financial difficulties. 
C)  James would suggest Kim to use a time log in order to handle the problem. 
D)  James would listen to Kim, encouraging her to look for the source of the problem. 
A)  James would suggest Kim ways to handle her alcoholic brother. 
B)  James would help Kim resolve her financial difficulties. 
C)  James would suggest Kim to use a time log in order to handle the problem. 
D)  James would listen to Kim, encouraging her to look for the source of the problem.

Question 16

When dealing with common problems requiring special action on the part of a supervisor,one of the two basic courses of action to be taken is _____.

Accepted Answer

A)  firing 
B)  counseling 
C)  authorizing 
D)  reprimanding 
A)  firing 
B)  counseling 
C)  authorizing 
D)  reprimanding

Question 17

A salesperson in a hardware store has a 10-year-old son with behavior problems,and this is affecting his work.The supervisor gets to know about this and plans counseling sessions with him.In one of these sessions,the supervisor says,"I've noticed that we haven't received any more customer complaints about your service and,in fact,one customer told me you went out of your way to help." From the given information,identify the stage in which the process of counseling has most likely reached.

Accepted Answer

A)  Selecting a solution 
B)  Considering possible solutions 
C)  Scheduling a follow-up meeting 
D)  Discussing the problem 
A)  Selecting a solution 
B)  Considering possible solutions 
C)  Scheduling a follow-up meeting 
D)  Discussing the problem

Question 18

Identify the guideline that should be followed for effective discipline.

Accepted Answer

A)  Immediate dismissal should be given for an occasion of tardiness. 
B)  Immediate dismissal should be given for drug use. 
C)  A long-standing employee's misdeeds should be ignored. 
D)  A new employee's misdeeds should be ignored. 
A)  Immediate dismissal should be given for an occasion of tardiness. 
B)  Immediate dismissal should be given for drug use. 
C)  A long-standing employee's misdeeds should be ignored. 
D)  A new employee's misdeeds should be ignored.

Question 19

After having a discussion on what the problem is,which is the next step of the counseling interview process?

Accepted Answer

A)  Selecting a solution for the problem 
B)  Considering possible solutions to the problem 
C)  Scheduling a follow-up meeting 
D)  Identifying the pros and cons of the problem 
A)  Selecting a solution for the problem 
B)  Considering possible solutions to the problem 
C)  Scheduling a follow-up meeting 
D)  Identifying the pros and cons of the problem

Question 20

Compared to employees suffering from physical health stressors,employees seeking mental health treatment are less likely to work under suboptimal conditions.

Accepted Answer

A) True 
 B)False

Elaborate on employee assistance programs (EAPs).

A supervisor's ultimate goal in administering discipline should ideally be to:

Unlike punishment,discipline _____.

Identify a characteristic of dismissal.

The primary purpose of providing employee assistance programs and other counseling programs is to:

When a supervisor suspects a problem with a troubled employee,what should be his or her first step?

Which of the following is true of administering discipline?

Which of the following ideally comes under the scope of an employer when dealing with troubled employees? rev: 07_10_2015_QC_CS-19156

Identify a true statement about effective discipline.

An approach to counseling where a supervisor asks questions to an employee about a specific problem and then suggests ways to handle the problem after he or she understands the problem is referred to as:

Salma and Maria are employees at Welfare Co.Salma argues that substance abuse may not be legal grounds for firing an employee,whereas Maria says that substance abuse is always a legal ground for firing employees.Which of the following is a true statement that best supports Salma's argument?

Identify an example that deals with an employee who engages in theft of time.

When dealing with common problems requiring special action on the part of a supervisor,one of the two basic courses of action to be taken is _____.

Identify the guideline that should be followed for effective discipline.

After having a discussion on what the problem is,which is the next step of the counseling interview process?

Compared to employees suffering from physical health stressors,employees seeking mental health treatment are less likely to work under suboptimal conditions.

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Communication: Theory and Modern Media

Motivating Employees

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 12: Problem Employees: Counseling and Discipline

Elaborate on employee assistance programs (EAPs).

A supervisor's ultimate goal in administering discipline should ideally be to:

Unlike punishment,discipline _____.

Identify a characteristic of dismissal.

The primary purpose of providing employee assistance programs and other counseling programs is to:

When a supervisor suspects a problem with a troubled employee,what should be his or her first step?

Which of the following is true of administering discipline?

Which of the following ideally comes under the scope of an employer when dealing with troubled employees? rev: 07_10_2015_QC_CS-19156

Identify a true statement about effective discipline.

An approach to counseling where a supervisor asks questions to an employee about a specific problem and then suggests ways to handle the problem after he or she understands the problem is referred to as:

Salma and Maria are employees at Welfare Co.Salma argues that substance abuse may not be legal grounds for firing an employee,whereas Maria says that substance abuse is always a legal ground for firing employees.Which of the following is a true statement that best supports Salma's argument?

Identify an example that deals with an employee who engages in theft of time.

When dealing with common problems requiring special action on the part of a supervisor,one of the two basic courses of action to be taken is _____.

Identify the guideline that should be followed for effective discipline.

After having a discussion on what the problem is,which is the next step of the counseling interview process?

Compared to employees suffering from physical health stressors,employees seeking mental health treatment are less likely to work under suboptimal conditions.

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Communication: Theory and Modern Media

Motivating Employees

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters