Question 1

Even after the appraisal interview is over,a supervisor continues appraising performance.

Accepted Answer

A) True 
 B)False  True

Question 2

List the various types of performance appraisal methods.Briefly discuss one of the methods.

Accepted Answer

The various performance appraisal methods are graphic rating scales, paired-comparison approach, forced-choice approach, essay appraisal, behaviorally anchored rating scales, checklist appraisal, critical-incident appraisal, work-standards approach, management by objectives, 360-degree feedback, and peer reviews. The most commonly used type of appraisal is the graphic rating scale, which rates the degree to which an employee has achieved various characteristics, such as job knowledge or punctuality. The rating is often scored from 1 to 5, for example, with 5 representing excellent performance and 1 representing poor performance. Some appraisal forms include space for comments, so that a supervisor can provide support for his or her ratings. The main advantage of a graphic rating scale is that it is relatively easy to use. In addition, the scores provide a basis for deciding whether an employee has improved in various areas. However, the ratings themselves are subjective; what one supervisor considers "excellent" may be only "average" to another.

Question 3

Which of the following is one of the advantages primarily associated with a performance appraisal?

Accepted Answer

A)  It protects employees against discrimination on the basis of race. 
B)  It motivates employees to work on their shortcomings. 
C)  It encourages employees to play the role of the whistle-blower. 
D)  It accurately measures the resources of a firm. 
A)  It protects employees against discrimination on the basis of race. 
B)  It motivates employees to work on their shortcomings. 
C)  It encourages employees to play the role of the whistle-blower. 
D)  It accurately measures the resources of a firm. B

Question 4

The appraisal method that contains a series of questions such as "Does the employee have adequate job knowledge?" to which an appraiser answers yes or no is known as the:

Accepted Answer

A)  essay appraisal. 
B)  forced-choice approach. 
C)  graphic rating scale. 
D)  checklist appraisal. 
A)  essay appraisal. 
B)  forced-choice approach. 
C)  graphic rating scale. 
D)  checklist appraisal.

Question 5

In the context of what to measure in an appraisal,focusing on results means that the appraisal should:

Accepted Answer

A)  be based on the labels assigned to people who behave in a particular way. 
B)  describe specific actions or patterns of actions. 
C)  be subjective and outside employees' control. 
D)  describe the extent to which an employee has satisfied the objectives for which he or she is responsible. 
A)  be based on the labels assigned to people who behave in a particular way. 
B)  describe specific actions or patterns of actions. 
C)  be subjective and outside employees' control. 
D)  describe the extent to which an employee has satisfied the objectives for which he or she is responsible.

Question 6

Sarah believes that all graduates from a certain university have poor engineering skills and uses this belief as a base to appraise the performance of all employees from that university.In this case,Sarah's _____ is affecting the appraisal process.

Accepted Answer

A)  central tendency 
B)  narcissism 
C)  ethical belief 
D)  prejudice 
A)  central tendency 
B)  narcissism 
C)  ethical belief 
D)  prejudice

Question 7

When conducting an appraisal interview,a supervisor should first:

Accepted Answer

A)  attempt to put the employee at ease. 
B)  reprimand the employee for his or her poor performance. 
C)  provoke the employee to act instinctively. 
D)  try to look over the mistakes of the employee. 
A)  attempt to put the employee at ease. 
B)  reprimand the employee for his or her poor performance. 
C)  provoke the employee to act instinctively. 
D)  try to look over the mistakes of the employee.

Question 8

Performance appraisals conducted by an employee's co-workers are known as _____.

Accepted Answer

A)  checklist appraisals 
B)  peer reviews 
C)  360-degree appraisals 
D)  graphic rating scales 
A)  checklist appraisals 
B)  peer reviews 
C)  360-degree appraisals 
D)  graphic rating scales

Question 9

In the appraisal process,while uncovering the underlying problems,if organizational policies and procedures reward inefficient or less-than-high-quality behavior,a supervisor should most appropriately:

Accepted Answer

A)  apply the principles of motivation. 
B)  see that an employee gets the necessary training. 
C)  change the way work is done. 
D)  handle the situation with counseling and discipline. 
A)  apply the principles of motivation. 
B)  see that an employee gets the necessary training. 
C)  change the way work is done. 
D)  handle the situation with counseling and discipline.

Question 10

What are the steps in the performance appraisal process?

Accepted Answer

The appraisal process takes place in fou

Question 11

In the context of types of appraisals,the _____ approach is used when an organization determines that supervisors have been rating an unbelievably high proportion of employees as above average.

Accepted Answer

A)  forced-choice 
B)  work-standards 
C)  360-degree feedback 
D)  paired-comparison 
A)  forced-choice 
B)  work-standards 
C)  360-degree feedback 
D)  paired-comparison

Question 12

Which of the following is an advantage of a critical-incident appraisal?

Accepted Answer

A)  It is relatively less time consuming. 
B)  It is less objective than some other approaches. 
C)  It allows supervisors to focus more on positive events. 
D)  It allows focusing on actual behaviors. 
A)  It is relatively less time consuming. 
B)  It is less objective than some other approaches. 
C)  It allows supervisors to focus more on positive events. 
D)  It allows focusing on actual behaviors.

Question 13

In the appraisal process,while reinforcing performance or providing remedies,a supervisor:

Accepted Answer

A)  investigates the underlying problem and identifies solutions. 
B)  determines what a department or a work group should accomplish. 
C)  decides how to measure employees' performance. 
D)  gathers information about each employee's performance. 
A)  investigates the underlying problem and identifies solutions. 
B)  determines what a department or a work group should accomplish. 
C)  decides how to measure employees' performance. 
D)  gathers information about each employee's performance.

Question 14

Which of the following types of appraisals can provide information that is more useful for problem solving and employee development than the typical results of a traditional top-down appraisal?

Accepted Answer

A)  Subordinate appraisals and 360-degree feedback 
B)  Management by objectives and checklist appraisal 
C)  Graphic rating scales and paired-comparison approach 
D)  Forced-choice approach and work-standards approach 
A)  Subordinate appraisals and 360-degree feedback 
B)  Management by objectives and checklist appraisal 
C)  Graphic rating scales and paired-comparison approach 
D)  Forced-choice approach and work-standards approach

Question 15

Jake shares his supervisor's views on political issues and also his interest in golf.It is observed that Jake is given an excellent appraisal report even though he deserved only an average.This form of bias is referred to as:

Accepted Answer

A)  halo effect. 
B)  similarity bias. 
C)  central tendency. 
D)  harshness bias. 
A)  halo effect. 
B)  similarity bias. 
C)  central tendency. 
D)  harshness bias.

Question 16

In the appraisal process,while establishing and communicating standards for measuring performance,a supervisor:

Accepted Answer

A)  investigates the underlying problem and identifies solutions. 
B)  determines what a department or a work group should accomplish. 
C)  decides how to assess employees' performance. 
D)  gathers information about each employee's performance. 
A)  investigates the underlying problem and identifies solutions. 
B)  determines what a department or a work group should accomplish. 
C)  decides how to assess employees' performance. 
D)  gathers information about each employee's performance.

Question 17

Which of the following supervisors best demonstrates halo effect?

Accepted Answer

A)  A supervisor who gives poor ratings to good performers 
B)  A supervisor who places the most weight on events that have occurred lately 
C)  A supervisor who generalizes one positive aspect of an employee to the employee's entire performance 
D)  A supervisor who forms preconceived judgments about an employee based on the employee's membership in a group 
A)  A supervisor who gives poor ratings to good performers 
B)  A supervisor who places the most weight on events that have occurred lately 
C)  A supervisor who generalizes one positive aspect of an employee to the employee's entire performance 
D)  A supervisor who forms preconceived judgments about an employee based on the employee's membership in a group

Question 18

Combining several sources of appraisals is called _____.

Accepted Answer

A)  360-degree feedback 
B)  checklist appraisal 
C)  essay appraisal 
D)  work-standards approach 
A)  360-degree feedback 
B)  checklist appraisal 
C)  essay appraisal 
D)  work-standards approach

Question 19

Work-standards approach to appraisal is best defined as a performance appraisal:

Accepted Answer

A)  that marks the degree to which an employee has achieved various characteristics. 
B)  in which an employee is rated on scales containing statements describing performance in several areas. 
C)  that presents an appraiser with sets of statements describing employee behavior and requires the appraiser to rate the statements. 
D)  in which an appraiser compares an employee's performance to objective measures of what an employee should do. 
A)  that marks the degree to which an employee has achieved various characteristics. 
B)  in which an employee is rated on scales containing statements describing performance in several areas. 
C)  that presents an appraiser with sets of statements describing employee behavior and requires the appraiser to rate the statements. 
D)  in which an appraiser compares an employee's performance to objective measures of what an employee should do.

Question 20

Which of the following appraisal methods is best suited for measuring the relative performance of employees in a group?

Accepted Answer

A)  Essay appraisal 
B)  Forced-choice approach 
C)  Paired-comparison approach 
D)  Critical-incident appraisal 
A)  Essay appraisal 
B)  Forced-choice approach 
C)  Paired-comparison approach 
D)  Critical-incident appraisal

Even after the appraisal interview is over,a supervisor continues appraising performance.

List the various types of performance appraisal methods.Briefly discuss one of the methods.

Which of the following is one of the advantages primarily associated with a performance appraisal?

The appraisal method that contains a series of questions such as "Does the employee have adequate job knowledge?" to which an appraiser answers yes or no is known as the:

In the context of what to measure in an appraisal,focusing on results means that the appraisal should:

Sarah believes that all graduates from a certain university have poor engineering skills and uses this belief as a base to appraise the performance of all employees from that university.In this case,Sarah's _____ is affecting the appraisal process.

When conducting an appraisal interview,a supervisor should first:

Performance appraisals conducted by an employee's co-workers are known as _____.

In the appraisal process,while uncovering the underlying problems,if organizational policies and procedures reward inefficient or less-than-high-quality behavior,a supervisor should most appropriately:

What are the steps in the performance appraisal process?

In the context of types of appraisals,the _____ approach is used when an organization determines that supervisors have been rating an unbelievably high proportion of employees as above average.

Which of the following is an advantage of a critical-incident appraisal?

In the appraisal process,while reinforcing performance or providing remedies,a supervisor:

Which of the following types of appraisals can provide information that is more useful for problem solving and employee development than the typical results of a traditional top-down appraisal?

Jake shares his supervisor's views on political issues and also his interest in golf.It is observed that Jake is given an excellent appraisal report even though he deserved only an average.This form of bias is referred to as:

In the appraisal process,while establishing and communicating standards for measuring performance,a supervisor:

Which of the following supervisors best demonstrates halo effect?

Combining several sources of appraisals is called _____.

Work-standards approach to appraisal is best defined as a performance appraisal:

Which of the following appraisal methods is best suited for measuring the relative performance of employees in a group?

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Filters

Exam 17: Appraising Performance

Even after the appraisal interview is over,a supervisor continues appraising performance.

List the various types of performance appraisal methods.Briefly discuss one of the methods.

Which of the following is one of the advantages primarily associated with a performance appraisal?

The appraisal method that contains a series of questions such as "Does the employee have adequate job knowledge?" to which an appraiser answers yes or no is known as the:

In the context of what to measure in an appraisal,focusing on results means that the appraisal should:

Sarah believes that all graduates from a certain university have poor engineering skills and uses this belief as a base to appraise the performance of all employees from that university.In this case,Sarah's _____ is affecting the appraisal process.

When conducting an appraisal interview,a supervisor should first:

Performance appraisals conducted by an employee's co-workers are known as _____.

In the appraisal process,while uncovering the underlying problems,if organizational policies and procedures reward inefficient or less-than-high-quality behavior,a supervisor should most appropriately:

What are the steps in the performance appraisal process?

In the context of types of appraisals,the _____ approach is used when an organization determines that supervisors have been rating an unbelievably high proportion of employees as above average.

Which of the following is an advantage of a critical-incident appraisal?

In the appraisal process,while reinforcing performance or providing remedies,a supervisor:

Which of the following types of appraisals can provide information that is more useful for problem solving and employee development than the typical results of a traditional top-down appraisal?

Jake shares his supervisor's views on political issues and also his interest in golf.It is observed that Jake is given an excellent appraisal report even though he deserved only an average.This form of bias is referred to as:

In the appraisal process,while establishing and communicating standards for measuring performance,a supervisor:

Which of the following supervisors best demonstrates halo effect?

Combining several sources of appraisals is called _____.

Work-standards approach to appraisal is best defined as a performance appraisal:

Which of the following appraisal methods is best suited for measuring the relative performance of employees in a group?

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Filters