Exam 18: Managing Change and Stress

_____ involves providing help in defining, understanding, and coping with problems.

According to Lewin's change model, the _____ stage involves providing employees with new information, new behavioral models, or new ways of looking at things.

Internal forces for change come from both human resource problems and managerial behavior/decisions.

_____ involves spending time with others in leisure and recreational activities.

Stress that is positive or produces a positive outcome is referred to as eustress.

A secondary appraisal occurs only in response to a stressful primary appraisal and results in categorizing a situation or stressor as irrelevant, positive, or stressful.

Organizational change is more likely to succeed when top management is truly committed to the change process and the desired goals of the change program.

Which of the following is true of organization development (OD)?

Reintroducing a familiar practice is an example of _____ change.

Resilience to change is a composite personal characteristic reflecting low self-esteem, pessimism, and an external locus of control.

Excessive interpersonal conflict between managers and their subordinates is a sign that change is needed.

Employees' unmet needs and absenteeism are external forces for change.

Research indicates that Type A employees are more productive than Type B co-workers.

_____ stressors are those directly associated with a person's job duties.

Stressors are environmental factors that produce stress.

Resistance is a function of the change agent's perceptions of why employees are behaving the way they are in the face of organizational change.

Which of the following recipient characteristics is an outgrowth of how one learns to handle change and ambiguity as a child?

Negotiation and agreement is the recommended approach for overcoming resistance to change when:

External forces have global effects that may cause an organization to question the essence of what business it is in and the process by which products and services are produced.

_____ is a chronic, determined struggle to accomplish more in less time.