Question 1

Stress is something that should be avoided at all costs and efforts need to be directed at somehow escaping it altogether.

Accepted Answer

A) True 
 B)False

Question 2

_____ is an example of a group-level stressor.

Accepted Answer

A) Technology 
B) Role conflict 
C) Management styles 
D) Quality of life 
E) Managerial behavior 
A) Technology 
B) Role conflict 
C) Management styles 
D) Quality of life 
E) Managerial behavior

Question 3

Shareholders have become less involved with pressing for organizational change in response to ethical lapses from senior management.

Accepted Answer

A) True 
 B)False

Question 4

What is eustress? Explain how positive events can cause stress.

Accepted Answer

Stress is an adaptive response, mediated

Question 5

Which of the following is an advantage of education + communication as a strategy for overcoming resistance to change?

Accepted Answer

A) No other approach works as well with adjustment problems. 
B) Once persuaded, people will often help with the implementation of the change. 
C) Sometimes it is a relatively easy way to avoid major resistance. 
D) It is a relatively quick and inexpensive solution to resistance problems. 
E) Any relevant information people have will be integrated into the change plan. 
A) No other approach works as well with adjustment problems. 
B) Once persuaded, people will often help with the implementation of the change. 
C) Sometimes it is a relatively easy way to avoid major resistance. 
D) It is a relatively quick and inexpensive solution to resistance problems. 
E) Any relevant information people have will be integrated into the change plan.

Question 6

Which of the following statements is true about Type A behavior?

Accepted Answer

A) Type A people prefer to only concentrate on one thing at a time. 
B) Type A people experience greater increase in cardiovascular activity from tasks requiring physical work than Type B people. 
C) Type A people develop nervous tics or characteristic gesture. 
D) Type A individuals tend to be unusually attentive to their surroundings during daily activities. 
E) The only way Type A individuals can prevent health problems is by quitting work. 
A) Type A people prefer to only concentrate on one thing at a time. 
B) Type A people experience greater increase in cardiovascular activity from tasks requiring physical work than Type B people. 
C) Type A people develop nervous tics or characteristic gesture. 
D) Type A individuals tend to be unusually attentive to their surroundings during daily activities. 
E) The only way Type A individuals can prevent health problems is by quitting work.

Question 7

The systems model of change is helpful as a diagnostic framework to determine the causes of an organizational problem and to propose solutions.

Accepted Answer

A) True 
 B)False

Question 8

Stress triggers the fight-or-flight response.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is an assumption of Lewin's change model?

Accepted Answer

A) Effective change requires proper reinforcement of new behaviors and attitudes. 
B) The change process involves adapting something previously learned. 
C) People can be made to change even when they are not motivated to do so. 
D) If the goals of change are highly desirable, resistance will be virtually nonexistent. 
E) Organizing arrangements are the hub of all organizational changes. 
A) Effective change requires proper reinforcement of new behaviors and attitudes. 
B) The change process involves adapting something previously learned. 
C) People can be made to change even when they are not motivated to do so. 
D) If the goals of change are highly desirable, resistance will be virtually nonexistent. 
E) Organizing arrangements are the hub of all organizational changes.

Question 10

According to research by John Kotter, organizational change typically fails because senior management makes a host of implementation errors.

Accepted Answer

A) True 
 B)False

Question 11

Technological advancements and market changes are external forces for change.

Accepted Answer

A) True 
 B)False

Question 12

According to John Kotter's steps for leading organizational change, when management unfreezes the organization by creating a compelling reason for why change is needed, it is:

Accepted Answer

A) generating short-term wins. 
B) creating a guiding coalition. 
C) developing a vision and strategy. 
D) establishing a sense of urgency. 
E) communicating the change vision. 
A) generating short-term wins. 
B) creating a guiding coalition. 
C) developing a vision and strategy. 
D) establishing a sense of urgency. 
E) communicating the change vision.

Question 13

Which of the following defines esteem support?

Accepted Answer

A) Providing help in defining, understanding, and coping with problems. 
B) Spending time with others in leisure and recreational activities. 
C) Providing information that a person is accepted and respected despite any inadequacies. 
D) Providing financial aid, material resources, or needed services. 
E) Coping that focuses on reducing the symptoms of stress. 
A) Providing help in defining, understanding, and coping with problems. 
B) Spending time with others in leisure and recreational activities. 
C) Providing information that a person is accepted and respected despite any inadequacies. 
D) Providing financial aid, material resources, or needed services. 
E) Coping that focuses on reducing the symptoms of stress.

Question 14

In Lewin's change model, the goal of the changing stage is to support and reinforce the change

Accepted Answer

A) True 
 B)False

Question 15

Among the three types of organizational change, resistance is greatest to innovative change.

Accepted Answer

A) True 
 B)False

Question 16

_____ is an example of an extraorganizational stressor.

Accepted Answer

A) Technology 
B) Role conflict 
C) Management styles 
D) Managerial behavior 
E) Socioeconomic status 
A) Technology 
B) Role conflict 
C) Management styles 
D) Managerial behavior 
E) Socioeconomic status

Question 17

Which of the following is a very useful control-oriented strategy for dealing with stress that can be used by everyone?

Accepted Answer

A) Escape strategy 
B) Take-charge tone 
C) Avoiding the problem 
D) Psychological detachment 
E) Confrontation 
A) Escape strategy 
B) Take-charge tone 
C) Avoiding the problem 
D) Psychological detachment 
E) Confrontation

Question 18

Managers should not assume that people are consciously resisting change when they are trying to implement change.

Accepted Answer

A) True 
 B)False

Question 19

Benchmarking is a process by which a company compares its performance with that of high-performing organizations.

Accepted Answer

A) True 
 B)False

Question 20

Stress triggers a(n) _____ response.

Accepted Answer

A) defensive 
B) fight-or-flight 
C) cognitive 
D) nervous 
E) delayed 
A) defensive 
B) fight-or-flight 
C) cognitive 
D) nervous 
E) delayed

Stress is something that should be avoided at all costs and efforts need to be directed at somehow escaping it altogether.

_____ is an example of a group-level stressor.

Shareholders have become less involved with pressing for organizational change in response to ethical lapses from senior management.

What is eustress? Explain how positive events can cause stress.

Which of the following is an advantage of education + communication as a strategy for overcoming resistance to change?

Which of the following statements is true about Type A behavior?

The systems model of change is helpful as a diagnostic framework to determine the causes of an organizational problem and to propose solutions.

Stress triggers the fight-or-flight response.

Which of the following is an assumption of Lewin's change model?

According to research by John Kotter, organizational change typically fails because senior management makes a host of implementation errors.

Technological advancements and market changes are external forces for change.

According to John Kotter's steps for leading organizational change, when management unfreezes the organization by creating a compelling reason for why change is needed, it is:

Which of the following defines esteem support?

In Lewin's change model, the goal of the changing stage is to support and reinforce the change

Among the three types of organizational change, resistance is greatest to innovative change.

_____ is an example of an extraorganizational stressor.

Which of the following is a very useful control-oriented strategy for dealing with stress that can be used by everyone?

Managers should not assume that people are consciously resisting change when they are trying to implement change.

Benchmarking is a process by which a company compares its performance with that of high-performing organizations.

Stress triggers a(n) _____ response.

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Filters

Exam 18: Managing Change and Stress

Stress is something that should be avoided at all costs and efforts need to be directed at somehow escaping it altogether.

_____ is an example of a group-level stressor.

Shareholders have become less involved with pressing for organizational change in response to ethical lapses from senior management.

What is eustress? Explain how positive events can cause stress.

Which of the following is an advantage of education + communication as a strategy for overcoming resistance to change?

Which of the following statements is true about Type A behavior?

The systems model of change is helpful as a diagnostic framework to determine the causes of an organizational problem and to propose solutions.

Stress triggers the fight-or-flight response.

Which of the following is an assumption of Lewin's change model?

According to research by John Kotter, organizational change typically fails because senior management makes a host of implementation errors.

Technological advancements and market changes are external forces for change.

According to John Kotter's steps for leading organizational change, when management unfreezes the organization by creating a compelling reason for why change is needed, it is:

Which of the following defines esteem support?

In Lewin's change model, the goal of the changing stage is to support and reinforce the change

Among the three types of organizational change, resistance is greatest to innovative change.

_____ is an example of an extraorganizational stressor.

Which of the following is a very useful control-oriented strategy for dealing with stress that can be used by everyone?

Managers should not assume that people are consciously resisting change when they are trying to implement change.

Benchmarking is a process by which a company compares its performance with that of high-performing organizations.

Stress triggers a(n) _____ response.

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Filters