Exam 18: Managing Change and Stress

Education and skill level are examples of _____ that constitute a major external force for change.

A drawback to the manipulation + co-optation approach to overcoming resistance to change is that it can be very time consuming.

_____ in individuals with hardiness reflects the extent to which an individual is involved in whatever he or she is doing.

Sexual harassment experiences and bullying represent _____ stressors

Resistance to change is an emotional/behavioral response to real or imagined threats to an established work routine.

In a situation where the initiators do not have all the information they need to design the change and where others have considerable power to resist, the _____ approach for overcoming resistance to change is commonly used.

Control strategy consists of using methods such as relaxation, meditation, medication, or exercise to manage the symptoms of occupational stress.

Which of the following is another generic approach for reducing resistance?

An individual's predisposition toward change is an outgrowth of how one learns to handle change and ambiguity as a child.

Define the concept of hardiness, including the personality characteristics of hardiness. How would you rate your hardiness level?

Negotiation + agreement is the recommended approach for overcoming resistance to change when people are resisting because of adjustment problems.

Hardiness represents a collection of personality characteristics including commitment, locus of control, and challenge.

Which of the following is an external force for change?

Personality conflicts are one reason employees resist change.

According to Lewin's change model, the _____ stage involves helping employees integrate the new behavior into their normal way of doing things.

Introducing a practice new to the industry is an example of _____ change.

Organization development consists of planned efforts to help persons work and live together more effectively, over time, in their organizations.

Among the three types of change, innovative change is highest in complexity, cost, and uncertainty.

Which of the following is a major internal force for change?

In Lewin's change model, the changing stage involves providing employees with new information, new behavioral models, or new ways of looking at things.