Question 1

According to the systems model of change, any change, no matter how large or small, has a cascading effect throughout an organization.

Accepted Answer

A) True 
 B)False

Question 2

According to the systems model of change, all organizational changes should be consistent with an organization's:

Accepted Answer

A) internal forces for change. 
B) organizing arrangements. 
C) target elements of change. 
D) mission statement. 
E) external forces for change. 
A) internal forces for change. 
B) organizing arrangements. 
C) target elements of change. 
D) mission statement. 
E) external forces for change.

Question 3

Change efforts are more complicated and difficult at the individual level than at the organizational level.

Accepted Answer

A) True 
 B)False

Question 4

_____ is a collection of personality characteristics that neutralize occupational stress.

Accepted Answer

A) Hardiness 
B) Coping 
C) Buffering 
D) Cognitive appraisal 
E) Social support 
A) Hardiness 
B) Coping 
C) Buffering 
D) Cognitive appraisal 
E) Social support

Question 5

Which of the following is a primary focus of the holistic wellness approach?

Accepted Answer

A) Choosing a non-stressful occupation 
B) Adopting a harmonious balance of physical, mental, and social well-being 
C) Enlarging one's social support network 
D) Taking the minimum amount of medication necessary 
E) Developing a passive attitude toward life 
A) Choosing a non-stressful occupation 
B) Adopting a harmonious balance of physical, mental, and social well-being 
C) Enlarging one's social support network 
D) Taking the minimum amount of medication necessary 
E) Developing a passive attitude toward life

Question 6

Kotter's research reveals that because managers most often make mistakes at the end, it is ineffective to skip steps.

Accepted Answer

A) True 
 B)False

Question 7

Stress can only have negative consequences.

Accepted Answer

A) True 
 B)False

Question 8

_____ involves providing financial aid, material resources, or needed services.

Accepted Answer

A) Esteem support 
B) Informational support 
C) Social companionship 
D) Instrumental support 
E) Global support 
A) Esteem support 
B) Informational support 
C) Social companionship 
D) Instrumental support 
E) Global support

Question 9

Reward systems and structural reorganization are examples of _____ that constitute a major internal force for change.

Accepted Answer

A) demographic characteristics 
B) customer and market changes 
C) human resource problems 
D) managerial behavior 
E) social and political pressures 
A) demographic characteristics 
B) customer and market changes 
C) human resource problems 
D) managerial behavior 
E) social and political pressures

Question 10

Change programs are more successful when they are geared toward meeting long-term results rather than short-term results.

Accepted Answer

A) True 
 B)False

Question 11

_____ of change are the components of an organization that may be changed.

Accepted Answer

A) External factors 
B) Target elements 
C) Inputs 
D) Strategic plans 
E) Outputs 
A) External factors 
B) Target elements 
C) Inputs 
D) Strategic plans 
E) Outputs

Question 12

Religuard is a pharmaceutical company that has factories in Taiwan. Due to strict environmental regulations in the country, Religuard has had to shut operations at three of its five manufacturing units. Which of the following external forces of change had a role to play in the shutting down of these units?

Accepted Answer

A) Market changes 
B) Social and political pressures 
C) Managerial behavior 
D) Technological advancements 
E) Demographic characteristics 
A) Market changes 
B) Social and political pressures 
C) Managerial behavior 
D) Technological advancements 
E) Demographic characteristics

Question 13

Stressors are _____ factors that produce stress.

Accepted Answer

A) organizational 
B) cognitive 
C) environmental 
D) physiological 
E) personality 
A) organizational 
B) cognitive 
C) environmental 
D) physiological 
E) personality

Question 14

Outline the key aspects to a holistic wellness approach.

Accepted Answer

A holistic wellness approach encompasses

Question 15

Janis Parker is in charge of marketing for a department store sale. During previous sales, she has had success using only radio advertisements to draw customers into the store for a sale. A colleague suggests TV commercials as another approach to marketing. Janis is resistant to change because she knows that the radio advertisements have worked. What form of resistance to change is Janis exhibiting?

Accepted Answer

A) Climate of mistrust 
B) Peer pressure 
C) Lack of tact 
D) Loss of job security 
E) Past success 
A) Climate of mistrust 
B) Peer pressure 
C) Lack of tact 
D) Loss of job security 
E) Past success

Question 16

According to the systems model of change, organization culture and group processes are examples of _____, which are target elements of change.

Accepted Answer

A) strategic plans 
B) organizational arrangements 
C) social factors 
D) methods 
E) goals 
A) strategic plans 
B) organizational arrangements 
C) social factors 
D) methods 
E) goals

Question 17

Organization development does not entail a structured sequence as proposed by Lewin and Kotter, but it does possess the same diagnostic focus associated with the systems model of change.

Accepted Answer

A) True 
 B)False

Question 18

According to the systems model of change, structure and reward systems are examples of _____, which are target elements of change.

Accepted Answer

A) strategic plans 
B) organizational arrangements 
C) social factors 
D) methods 
E) goals 
A) strategic plans 
B) organizational arrangements 
C) social factors 
D) methods 
E) goals

Question 19

Manipulation and co-optation are the recommended approach for overcoming resistance to change when:

Accepted Answer

A) there is a lack of information or inaccurate analysis. 
B) other tactics will not work or are too expensive. 
C) speed is essential. 
D) one group will clearly lose out in the change. 
E) people are resisting because of adjustment problems. 
A) there is a lack of information or inaccurate analysis. 
B) other tactics will not work or are too expensive. 
C) speed is essential. 
D) one group will clearly lose out in the change. 
E) people are resisting because of adjustment problems.

Question 20

Introducing a practice new to the organization is an example of _____ change.

Accepted Answer

A) adaptive 
B) strategic 
C) radically innovative 
D) innovative 
E) functional 
A) adaptive 
B) strategic 
C) radically innovative 
D) innovative 
E) functional

According to the systems model of change, any change, no matter how large or small, has a cascading effect throughout an organization.

According to the systems model of change, all organizational changes should be consistent with an organization's:

Change efforts are more complicated and difficult at the individual level than at the organizational level.

_____ is a collection of personality characteristics that neutralize occupational stress.

Which of the following is a primary focus of the holistic wellness approach?

Kotter's research reveals that because managers most often make mistakes at the end, it is ineffective to skip steps.

Stress can only have negative consequences.

_____ involves providing financial aid, material resources, or needed services.

Reward systems and structural reorganization are examples of _____ that constitute a major internal force for change.

Change programs are more successful when they are geared toward meeting long-term results rather than short-term results.

_____ of change are the components of an organization that may be changed.

Stressors are _____ factors that produce stress.

Outline the key aspects to a holistic wellness approach.

According to the systems model of change, organization culture and group processes are examples of _____, which are target elements of change.

Organization development does not entail a structured sequence as proposed by Lewin and Kotter, but it does possess the same diagnostic focus associated with the systems model of change.

According to the systems model of change, structure and reward systems are examples of _____, which are target elements of change.

Manipulation and co-optation are the recommended approach for overcoming resistance to change when:

Introducing a practice new to the organization is an example of _____ change.

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Filters

Exam 18: Managing Change and Stress

According to the systems model of change, any change, no matter how large or small, has a cascading effect throughout an organization.

According to the systems model of change, all organizational changes should be consistent with an organization's:

Change efforts are more complicated and difficult at the individual level than at the organizational level.

_____ is a collection of personality characteristics that neutralize occupational stress.

Which of the following is a primary focus of the holistic wellness approach?

Kotter's research reveals that because managers most often make mistakes at the end, it is ineffective to skip steps.

Stress can only have negative consequences.

_____ involves providing financial aid, material resources, or needed services.

Reward systems and structural reorganization are examples of _____ that constitute a major internal force for change.

Change programs are more successful when they are geared toward meeting long-term results rather than short-term results.

_____ of change are the components of an organization that may be changed.

Stressors are _____ factors that produce stress.

Outline the key aspects to a holistic wellness approach.

According to the systems model of change, organization culture and group processes are examples of _____, which are target elements of change.

Organization development does not entail a structured sequence as proposed by Lewin and Kotter, but it does possess the same diagnostic focus associated with the systems model of change.

According to the systems model of change, structure and reward systems are examples of _____, which are target elements of change.

Manipulation and co-optation are the recommended approach for overcoming resistance to change when:

Introducing a practice new to the organization is an example of _____ change.

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Filters