Exam 9: Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Joanne was teaching her two year old son to write his first name. She praised him for writing the first letter correctly. After the child had mastered that first step, she praised him for every letter he wrote, until he wrote the entire name correctly. This implies that Joanne was engaging in _____.

Paying an employee $10 for every 20 units he or she produces is an example of a _____ schedule of reinforcement.

According to Thorndike's law of effect, behavior with unfavorable consequences tends to _____.

Which step in the goal-setting program involves paying attention to employees' effort→performance expectations?

People with a high learning goal orientation make efforts to achieve current tasks and to develop the ability to accomplish future tasks.

A person who takes aspirin when he has a head ache is negatively reinforcing the act of taking aspirin.

Feedback with a negative sign always has a negative impact on motivation.

Thorndike's law of effect states that behavior with favorable consequences tends to disappear, while behavior with unfavorable consequences tends to be repeated.

The _____ criterion for reward distribution focuses on tenure or level in the organizational hierarchy.

_____ is defined as the process of reinforcing closer and closer approximations to a target behavior.

Mention some of the tips that managers should keep in mind when giving feedback as part of a comprehensive performance management program.

Superior performance does not deteriorate if left unrewarded.

Goals must be similar for employees performing the same job.

Managers can accomplish leading for progress by monitoring and rewarding their employees.

The final step in establishing a goal-setting program is to:

Persistent effort and job satisfaction are situational factors of the performance improvement cycle.

Employees with a clear _____ understand the organization's strategic goals and know what actions they need to take, both individually and as team members.

Performance management is an organizationwide system whereby managers integrate the activities of goal setting, monitoring and evaluating, providing feedback and coaching, and rewarding employees on a continuous basis.

Which of the following should managers keep in mind while giving feedback?

Feeling competent after completing a difficult task is an example of an intrinsic reward.