Exam 9: Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Explain how managers can cultivate intrinsic motivation in others using the building blocks of intrinsic rewards.

_____ is an organization wide system whereby managers integrate the activities of goal setting, monitoring and evaluating, providing feedback and coaching, and rewarding employees on a continuous basis.

Which of the following is an individual situational factor?

Joshua used to run into heavy traffic every day while driving to work. One morning, he left his home earlier than usual and did not run into heavy traffic. Again the next morning, he left earlier and avoided heavy traffic. His behavior of leaving earlier enabled him to avoid heavy traffic and reach office on time. Which of the following processes did Joshua engage in?

Goals should be measurable to assess the extent to which they are accomplished.

Goals should be impossible, to increase employee motivation.

People with low self-esteem tend to seek feedback more so than those with high self-esteem.

Distinguish between learning goals and performance outcome goals. Explain how performance outcome goals could distract employees from the discovery of task relevant strategies.

_____ feedback involves letting individuals compare their own perceived performance with behaviorally specific performance information from their manager, subordinates, and peers.

The _____ criterion for reward distribution focuses on factors such as teamwork, risk-taking, and creativity.

Why do extrinsic rewards too often fail to motivate employees?

A _____ schedule of reinforcement consists of providing reinforcement after a fluctuating time period has elapsed.

Feedback serves two functions for those who receive it: instructional and motivational.

A _____ schedule of reinforcement consists of providing reinforcement after a constant, specific time period has elapsed.

Barney was late to work one morning. So he drove over the speed limit through a school zone. As a result, he got pulled over by a police officer and received a ticket. This scenario is an instance of _____.

Management by objectives is a management system that incorporates participation into decision making, goal setting, and objective feedback.

According to the concept of building blocks, leading for meaningfulness involves:

When skills are lacking, a developmental process is needed wherein performance outcome goals precede learning goals.

Extrinsic rewards often fail to motivate because one-shot rewards have a short-lived motivational impact.

Goal commitment may be increased by assigning goals to employees.